Council Office Associate

Position Description

Coordinate constituent concerns, inquiries and complaints and document them in our constituent tracking system. Investigate, delegate, and resolve those constituent concerns, seeking out information from City departments when necessary. Provide effective and timely follow-up to constituent inquires with empathy and respect.Manage the Council Vice President’s daily and long-range calendar, prioritizing meetings and appointments accordingly. Organize small and large group meetings, which includes preparing materials necessary to track engagement such as sign-in sheets, agendas, and background information. Manage communications: draft letters and correspondence with City staff, constituents, and members of the public. Draft communications for social media posts and newsletter updates. Coordinate the filing system for the office; create and maintain information that should be recorded in council office one-drive. Act as the first point of contact in the office by welcoming guests who come to City Hall for meetings; talk to constituents who stop by; take messages and pass information to the Senior Policy Aide as needed. Respond to all voicemails, calls and emails that the office receives. Act as a liaison to other City departments, and external agencies. Attend meetings on behalf of the Council Vice President as requested, effectively communicate her message, and respond to relevant inquires. Manage aspects of community outreach for events, stakeholder meetings, and office hours. Organize special events related to specific project areas; create and manage special stakeholder lists and protocols for engagements. Prepare flyers and communication plans for getting people to events. Staff evening events as requested by the Senior Policy Aide. Prepare the Council Vice President for constituent, stakeholder, and community engagement meetings. Other duties as assigned by the Senior Policy Aide or Council Vice President.

Job Duties and Responsibilities

Resume and Cover Letter:
A cover letter and resume must be attached to your application.

Background Check:
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Knowledge, Skills and Abilities

• Attention to detail.
• Proven organizational skills.
• Exceptional written and verbal communication skills.
• Reliable and self-motivated.
• Excellent time management skills with proven ability to meet deadlines.
• Professional and tactful interpersonal skills.
• Maintain confidentiality and discretion.
• Demonstrated ability to work collaboratively and independently.
• Demonstrated ability to listen and then accurately and enthusiastically navigate constituent services and needs.
• Ability to handle multiple tasks simultaneously, reliable in follow-through.
• Ability to operate in a fast-paced environment.
• Ability to adapt to different circumstances and environments. Experience working with elected officials is preferred.
• Willingness to work some evenings and weekends
• Demonstrated success interacting with people of all ages, and from a broad range of social and economic backgrounds.
• Ability to meet and interact with the public in a professional and courteous manner.
• Understanding of the prominent policy issues and practical challenges our city is working to address is desirable.

Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page .

New 12 weeks of paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Benefits
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements .

Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.

Other perks
Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , health club discounts and more.

Closing Date/Time: 10/15/2024 11:59 PM Central

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• City of Minneapolis

• 6126733093

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