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Job Description
Associate Customer Service Representative
Business Tax/Excise
Department of Revenue
Location: 301 W. High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This position will primarily process county fee payments and reports. In addition, the Excise Tax section processes motor fuel, tobacco and financial institutions taxes and returns, as well as payments for insurance. The section actively cross educates employees in the various other functions of the section. Candidates of interest will possess a background in customer service and will have a proven attention to detail. Your work not only assists Missouri taxpayers with compliance but it can directly impact the distribution of tax funds to MODOT and local city/county governments/taxpayers as well.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.- Open, sort, and pre-edit incoming County Fee mail
- Deposit County Fee payments into multiple state and non-state funds and input into SAGE Accounting
- Process County Fee reports
- Process Missouri riverboat ACH wire transfers
- Process excess traffic violation and municipal court certification documentation
- Address telephone and e-mail inquiries from Missouri counties and cities regarding County Fees
- Assist in the preparation of two monthly distributions and two annual distributions of County Fee funds
- Participate in cross education of all job functions in the Excise Tax section
CORE COMPETENCIES NEEDED:
Analytical/ Strategic Thinking Computer Literacy Reliable
Customer Service Attention to Detail
Self-motivated Clear Communication
QUALIFICATIONS:- Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work.
- Have a commitment to customer service
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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