Senior Eligibility Worker

Senior Eligibility Worker - Senior Benefit Programs Specialist III

Department of Social Services

12 Months, Full-Time

Non-Exempt, Pay Grade 30

VRS-Eligible, Benefits-Eligible

***THE LISTING ON THE ALBEMARLE COUNTY WEBSITE IS FOR ADVERTISING PURPOSES ONLY. APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED THROUGH THE VA STATE WEBSITE FOUND HERE:

https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3184

Essential Functions:

• Performs all typical tasks of an Eligibility Worker as described in the Eligibility Worker job description and performs generic or specialized duties of unusual difficulty.
• Monitors case records for accurate computation and policy application.
• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff.
• Coordinates workflow and case management activities of eligibility workers and DSS Specialists; serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
• Provides Supervisor with information about unit's performance and provides input into job performance evaluations.
• Performs duties with less supervision and other related duties as assigned.

Competency: Knowledge/ Skills/Abilities:

All knowledge, skills, and abilities described in the Eligibility Worker job description, plus:

• Thorough knowledge of interviewing and time management skills and principles and practices of public social service organizations
• Knowledge of current social, economic and health problems and of human behavior and social functioning.
• Ability to work effectively within and around teams.
• Skills in operating a computer and software.
• High level of attention to detail.
• Ability to establish and maintain effective working relationships with clients, co-workers, management and the public consistent with the agency’s Quality Caseload Standards.
• Ability to establish and maintain effective working relationships within a team environment.
• Ability to analyze facts and policy accurately.
• Ability to exercise sound judgment in arriving at conclusions.
• Ability to communicate complex ideas effectively, orally and in writing.
• Ability to prepare clear and concise reports.
• Ability to organize/manage own work schedule.
• Ability to plan, manage, coordinate, and prioritize multiple and varied activities and projects.

Required Education and Experience:

• High school diploma supplemented with additional training and related work experience in benefits programs.
• Completion of required Benefit Programs training OR any equivalent combination of training and experience.
• Workers in this position are required to drive and they must meet the eligibility requirements of the County’s safe driver policy.

Preferred Qualifications/Certifications:

Strongly preferred, but not required:

• Bachelor's degree
• At least 2 years of experience as an Eligibility Worker
• Experience working in the automated systems for Benefit Programs in Virginia
• Experience working effectively and successfully within a team
• Experience working with populations with limited English proficiency

Physical and Mental Requirements:

• Administers to the public; works typically in an office setting and/or telework environment.
• May involve frequent walking or standing, and light lifting.
• Daily contact with clients, and the community.
• Regular operation of office equipment and occasional operation of vehicles.

Remote Work:

This position is eligible for a remote work schedule that is in compliance with the County’s Remote Work Policy and meets the operational and service needs for the position. All County staff must maintain residence within the Commonwealth of Virginia.

The Salary Range:

The hiring range for this position is $26.98 - $29.82 per hour (approx. $56,110 - $62,016 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60.

DEADLINE FOR APPLICATIONS: Position open until Friday, October 11.

Virginia Values Veterans:

Albemarle County is a Certified V3 organization.

EOE/EEO:

Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.

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• Albemarle County

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