Sheriff Dispatcher I/II - Extra-Help Sheriff Dispatcher I/II

Examples of Duties

NOTE: Applicants who meet the minimum qualifications may be eligible for hiring incentive payments up to $8000 as well as additional sick and vacation hours front-loaded depending on specific experience.

This recruitment is being established to obtain a current eligible list for both full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $25.28 - $27.89 per hour.

Duties may include, but are not limited to, the following:

• Learns to and receives and disposes of routine and emergency telephone, voice radio and teletype messages.
  
• Accurately receive and respond to 9-1-1 emergencies, routing personnel and equipment to request for medical aid, fires, rescues and accidents within the Sheriff's department and allied agencies.
  
• In emergency situations, secures and records information as to exact location and learns to use voice radio to notify necessary patrol and officer on duty.
  
• Monitors and maintains radio contact with other local, State and Federal agencies.
  
• Operates a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports.
  
• Operates computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidences or emergency reports and action taken.
  
• Occasionally perform clerical tasks involving typing/word processing.
  
  
• Operates TDD (Telecommunication Device for Deaf).

Minimum Qualifications

SHERIFF DISPATCHER I

OPTION 1:
Education:
High School graduate or GED equivalent.

AND

Experience:
One (1) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts.

OR

One (1) year performing journey level clerical work involving extensive public contact or operating multi-line telephone, PBX switchboard, or radio communications systems.

Certification
Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course and Merced County Sheriff's Department Field Training Program required within one year of appointment.

OPTION 2

Education:
Completion of 30 semester units from an accredited college or university or related technical school.

And

Experience: None

Certification
Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course and Merced County Sheriff's Department Field Training Program required within one year of appointment.

SHERIFF DISPATCHER II
Education:
High School graduate or GED equivalent.

Experience:
Two (2) years successful experience as a Sheriff Dispatcher I or equivalent position.

OR

Two (2) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts.

Certification
Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course and Merced County Sheriff's Department Field Training Program required within one year of appointment.

Essential Functions

ESSENTIAL FUNCTIONS

• Operate a personal computer and other modern office equipment.
  
  
• Monitor multiple computer screens simultaneously.
  
  
• Type accurately at a minimum speed of 30 words per minute.
  
• Operates telephone and 9-1-1 communication equipment, voice radio and a computer-aided dispatch system to process and document telephone calls from the general public and public agencies requesting public safety information and services.
  
• Dispatches, directs, coordinates communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations.
  
• Monitors non-emergency radio traffic.
  
• Communicate effectively with others in person and over the telephone.
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
• Perform job duties under stressful conditions and respond appropriately to situations.
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
• Frequent use of depth perception, peripheral vision and color perception.
  
• Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
  
• Frequent use of hand-eye coordination.
  
• Frequent use of data entry device including repetitive hand and arm motion.
  
• Occasionally lift and carry up to 40 pounds.
  
• Normal dexterity, frequent holding and grasping.
  
• Sit or stand or walk for long periods of time.
  
  
• Regular attendance is an essential function.

Knowledge of:

• General geography of the County including major streets, highways, rivers and landmarks.
  
• Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment.

Ability to:

• Learn departmental organization, personnel equipment and law enforcement procedures.
  
• Perform duties with powers of observation, memory, logical reasoning and judgment.
  
• Work under stressful conditions in a fast-paced environment and exercise good judgment in emergency situations.
  
• Keep records and prepare reports.
  
• Deal courteously but firmly with general public.
  
• Input data and utilize a computer aided dispatch system quickly and accurately.
  
• Perform a variety of clerical tasks such as typing, filing, record keeping, and report writing.
  
• Speak clearly and listen attentively.
  
• Understand and carry out written and oral instructions.

ALLOWANCES

UNIFORM ALLOWANCE

$30.00 paid Bi-weekly.

HOLIDAYS & LEAVES
VACATION

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).

SICK LEAVE

0.0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

HOLIDAYS

Twelve paid holidays annually plus one optional holiday.

BEREAVEMENT LEAVE

Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way.

INSURANCE
HEALTH INSURANCE

Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units.

• Anthem 500 EPO
• Anthem 1500 EPO
• Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
• Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)

Dental Insurance -Delta Dental

• County pays 100% of the premium for employees and 50% for dependent(s)

Vision Insurance - VSP

• County pays 100% of the premium for employees and 50% for dependent(s)

DISABILITY INSURANCE
State Disability Insurance (SDI

• Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.

LIFE INSURANCE
County-paid Life and Accidental Death & Dismemberment Insurance

• Represented Employees $10,000

Voluntary Term and Whole Life Insurance are available - premium paid by employee

RETIREMENT
DEFERRED COMPENSATION

The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable.

MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION

The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount.

EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.

EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)

Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.

EMPLOYEE TICKETS, COUPONS, and DISCOUNTS

The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.

THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.

For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682.

Closing Date/Time: Continuous

• 

• Merced County

• 209-385-7682

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