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Job Description
Announcement Number: 9734500
NEVADA LEGISLATIVE COUNSEL BUREAU
ADMINISTRATIVE DIVISION
Information Technology Services Unit
IT PROFESSIONAL II - SUPPORT SERVICES
Carson City, Nevada
Salary up to $109,640 (employee/employer paid retirement plan)
The Information Technology Services (ITS) Unit of the Legislative Counsel Bureau (LCB) is
seeking a diverse pool of qualified applicants for the position of IT Professional II - Support
Services within the Administrative Division. The LCB is embarking on a groundbreaking
modernization project to enhance its technological infrastructure and is seeking an IT Professional
II to assist in this modernization effort. The LCB is a nonpartisan, legislative service agency that
provides professional, technical and administrative support to the Nevada Legislature, which
convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions
during the interim periods. The ITS Unit provides technical support to legislators, legislative staff
and the LCB. This is a full-time position located in Carson City, Nevada.
Position Description: Under the general supervision of the IT Manager - Support Services, the
IT Professional II will provide general support for hardware, software and networks to legislators,
legislative staff and the LCB both in a help-desk setting and through field services. Responsibilities
of the IT Professional II may include, without limitation:
• Providing first-class customer service to legislators, legislative staff, the LCB and,
occasionally, members of the public;
• Supporting the smooth operation of technology systems during public meetings;
• Collaborating with other LCB units and divisions to provide a seamless experience for all
users;
• Routing and responding to requests for support in person or through email, ticket or chat in
a timely manner;
• Preparing documentation of work performed in the IT Service Management Tool (ITSM);
• Continuously updating and maintaining unit run books as solutions change and the
environment evolves;
• Installing, configuring, maintaining and troubleshooting client hardware such as desktops,
laptops, printers, scanners and mobile devices;
• Installing, configuring, maintaining and troubleshooting commercial off-the-shelf software
and in-house line of business (LOB) software;
• Overseeing limited administration of network, server and unified communication systems;
• Supervising entry-level IT professionals or technicians, especially during the legislative
session;
• Leading projects within the Support Services team, such as hardware inventory/lifecycle
management and performing mass user onboarding/offboarding duties;
• Assisting with other initiatives and projects within the ITS Unit as necessary; and
• Performing other duties as assigned.
Minimum Qualifications: The IT Professional II will be selected with special preference given
to the candidate's training, experience and aptitude in the fields of help desk, service desk and end
user computing services. A qualified candidate must have: (1) a high school diploma/GED; (2) a
valid driver's license; (3) at least 5 years of professional experience in information technology; or
(4) an equivalent combination of education and experience. Valid CompTIA certifications may
substitute for up to 1 year of experience.
The ideal candidate will demonstrate:
• Expertise in delivering exceptional customer service to end users from diverse backgrounds
and skill levels;
• The ability to work both independently and with a team;
• Experience with troubleshooting and repairing computer hardware;
• Proven experience with managing end-user aspects of enterprise Software as a Service
(SaaS), such as Microsoft 365 or Google Apps for Enterprise, including, for example,
licensing, password resets and group permissions;
• Proficiency with the Microsoft Office suite;
• Experience with ITSM platforms, such as HaloPSA/HaloITSM, ServiceNow, N-Able,
ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid and Team Dynamix;
• Experience with imaging platforms, such as Microsoft Deployment Toolkit, PDQ Smart
Deploy, Acronis Snap Deploy and Symantec Ghost;
• Familiarity with Remote Monitoring and Management (RMM) platforms, such as
NinjaOne, Atera, Pulseway, SuperOps, Syncro, N-Able and Naverisk;
• Experience with remote support tools, such as Ninja Remote, ConnectWise
Control/Screenconnect, Bomgar, Splashtop, DameWare and TeamViewer;
• Knowledgeable with print management platforms, such as PrinterLogic, Printix and
PaperCut;
• Knowledge of automation concepts, such as application packaging and tools like Microsoft
PowerShell, PDQ Inventory/Deploy, BatchPatch, Ninite Pro and Chocolatey; and
• The ability to lift and move medium to large items weighing up to 50 pounds, without
assistance, employing proper safety techniques.
Salary: The annual salary for this position is based upon a Grade 38, which has a salary range of
$73,309 to $109,640 for the employee/employer-paid retirement option. An employer-paid
contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual
starting salary will be based on experience.
Benefits: The benefits include the accrual of paid annual and sick leave, health insurance and
membership in the state's retirement plan. For additional information on retirement options and
benefits, please visit the Public Employees' Retirement System of Nevada. For a description of the
current health, dental and vision benefits, please visit the Nevada Public Employees' Benefits
Program. Other optional benefits are also available, including a deferred compensation program.
WORKING CONDITIONS: The work is performed in a formal office environment. Overtime is required
during legislative sessions and certain other periods as necessary to meet the demands of the
Legislature. When overtime is worked, the IT Professional II may earn compensatory time that can
be taken at a later date or be paid for the overtime, consistent with the LCB Rules and Policies and
subject to budgetary limits. Occasional travel may be required between Carson City and Las Vegas,
Nevada. Such travel may be outside normal business hours.
APPLICATION PROCESS: All applicants who meet the minimum qualifications may apply by
submitting a LCB Employment Application, cover letter and current resume via email to LCBHR-
Jobs@lcb.state.nv.us or by mail to:
Legislative Counsel Bureau
Attn: Human Resources
401 S. Carson Street
Carson City, Nevada 89701-4747
Applications will be accepted on a rolling basis and the application period will remain open until
the position is filled. Applicants are therefore strongly encouraged to submit their applications as
soon as possible. Hiring may occur at any time during the recruitment process.
The successful candidate must undergo a background check.
The Legislative Counsel Bureau is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, religion or belief, national origin or ancestry, age,
sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic
partnership, political affiliation, genetic information, or compensation history, or any other
characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate
discrimination or harassment based on any of these characteristics, nor will it tolerate
unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us to request reasonable
accommodations to participate in the hiring process and will not be disqualified from
consideration based upon such requests.
(Revised 9/23/2024)
Closing Date/Time: Until recruitment needs are satisfied -
ABOUT THE COMPANY
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State of Nevada
Show moreThe presence of Nevada's earliest inhabitants, beginning about 12,400 years ago, is marked by many petroglyphs and archaeological sites. Baskets, decoys, and ingenious traps are evidence of the resourcefulness of these early people in a harsh and arid environment.
European explorers traveled through Nevada in the early 19th century, but it was not until 1851 that the first settlements were established. An Act of Congress created the Territory of Nevada on March 2, 1861. James W. Nye of New York was appointed Nevada's first Territorial Governor by President Abraham Lincoln later that year. On October 31, 1864, President Lincoln proclaimed Nevada's admission to the Union as the 36th state. The State's first elected Governor, Henry Blasdel, took office on December 5, 1864.
Today, Nevada is the nation's seventh largest state in land area. Several hundred mountain ranges cross its landscape, many with elevations over 10,000 feet. In contrast, the State's lowest point (along the Colorado River) is only 470 feet above sea level. From majestic mountains to desert valleys, nature has endowed Nevada with diverse and unique ecosystems.
The Nevada Legislature has honored the State's natural resources and cultural heritage with a variety of State designations described below.
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