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Job Description
Summary
Minimum Starting Salary depending on qualifications:
$23.87 per hour with up to one year of customer service experience and no dispatch experience
$24.98 per hour with one year of dispatch experience and TCOLE certification
$26.48 per hour with three or more years of dispatch experience and TCOLE certification
PLUS A Hiring & Retention Incentive of $6,00 0 for NEW Full-Time Employees to be paid in three installments
WHY WORK FOR WACO:- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
THE CITY OF WACO SEEKS:
A 911 Telecommunicator who works well under pressure, stays calm in stressful situations, and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW!
MINIMUM QUALIFICATIONS:
Required:- High School Diploma or GED equivalent.
- Must complete Police Department Background Packet
- Must be able to pass a Criminal Justice Information Services (CJIS) background screening.
- Must be able to pass a polygraph.
- Must be able to pass a psychological exam.
- Customer service or computer experience
- Valid Texas Driver's License
- A variety of technical training and certifications are required including:
- CPR Certified within one year of hire.
- Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one year of hire.
- National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within six months from date of hire.
- Depending on the needs of the City, additional licenses and certifications may be required.
Must be available to work varying shifts, including but not limited to Nights, Weekends, Holidays, and Overtime- HOURS: Workdays & Hours: Rotating Shifts & Off Days*
- Off days subject to change. Will rotate shifts during training.
- 6:30am - 2:30pm
- 2:30pm - 10:30pm
- 10:30pm - 06:30am
- Or as Assigned
- Off days subject to change. Will rotate shifts during training.
ALL APPLICANTS Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances where required.
Applicant must meet CJIS requirements related to system access. By applying for this job, you are subject to a state and national criminal history check of the following:- Felony Convictions
- Felony Deferred Adjudication
- Class A & B Misdemeanor Convictions
- Class A & B Misdemeanor Deferred Adjudication
- Any open arrest for any Criminal Offense (Felony or Misdemeanor)
- Any Family Violence Convictions
State mandated eligibility for this position requires the applicant to be:- A United States Citizen
- Possess an Honorable Discharge from branch of Military in which applicant served, if applicable.
- Submit to a background investigation as required by state law.
- Provide truthful and accurate information at all times during the application process. Any dishonesty found during the application process will result in an automatic disqualification and deem applicant permanently unsuitable for hire at any other time.
- A full list of requirements can be found on www.tcole.texas.gov
Position Overview:
Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; including dispatching units for both the City of Waco and McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan County Sheriff’s Office (MCSO) emergency services agencies and general public.
The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.
To learn more about the benefits offered, visit our Benefits page.
Why Work For Waco:- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
Closing Date/Time: 10/14/2024 8:00 AM Central -
ABOUT THE COMPANY
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City of Waco
Show moreWaco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.
Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.
The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame. Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.
Governance and Organization
Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.
The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.
The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.
The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.
With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.
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