Public Safety Dispatcher

• Job Description

  CAREER DESCRIPTION
  
  PUBLIC SAFETY DISPATCHER
  
  Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
  
  THIS RECRUITMENT IS OPEN TO THE PUBLIC:
  
  This recruitment will establish an open eligible list to fill current and future Public Safety Dispatcher vacancies within Orange County Probation Department. This eligible list established may also be used to fill similar and/or lower classifications throughout the County of Orange.
  
  DEADLINE TO APPLY:
  
  Please be advised this recruitment will close at 11:59 p.m. (P.S.T.) on Thursday, October 10, 2024. Interested candidates are recommended to apply immediately.
  
  PROBATION
  OC Probation assists the criminal justice system in Orange County, California by making a safer Orange County through positive change. Under the direction of the Chief Probation Officer, the Probation Department is comprised of three bureaus: Adult Operations, Juvenile Operations and Operations Support. As a public safety agency, the Department serves the community using efficient and research supported corrections practices to reduce crime, assist the Courts in managing clients, promoting lawful and productive lifestyles, and assisting victims. You can learn more about the OC Probation Department by clicking here.
  
  THE OPPORTUNITY
  The Public Safety Dispatcher for Probation will be responsible for the following:

  • Providing public safety dispatching service within the Special Supervision Division
  • Serving as a liaison between the Probation Department and other County departments, governmental agencies, and law enforcement
  • Providing excellent customer service and responding to inquiries from Probation deputized staff, District Attorney Investigators, Public Assistance Investigators, and other law enforcement providing field supervision
  • Managing inventory of the equipment, including Motorola APX6000 Pak-set radios and mobile units
  • Consolidating and preparing monthly statistics for the Probation Department and the District Attorney's office
  • Conducting record checks to the standards of the Probation Department using various computer applications, such as California Law Enforcement Telecommunications System (CLETS) and Integrated Case Management Systems

  
  DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
  The successful candidate will have the following experience: Two (2) years of experience in the operation of emergency radio dispatch equipment in a law enforcement or public safety agency, knowledge of the methods and techniques used in public safety dispatching, and experience working for a law enforcement agency, which is crucial in being effective in this position. The ideal candidate will also possess extensive professional work experience and/or knowledge in the following competencies:
  

  • Professional and Technical Expertise
    • Two (2) years of experience of the Computer Aided Dispatch (CAD) system
    • Knowledge of computer keyboard-driven video display consoles, transmitters, receivers, landlines, and portable radios
    • Experience interpreting data for requestors via CLETS and/or other criminal justice information sources
    • Researching, gathering, and editing information for both daily and monthly statistical reports for the department, executive-level management, and other governmental agencies
    • Applying appropriate methods and techniques of radio dispatching involving emergency public safety operations to ensure speed, quality, and consistency when relaying information
    • Proficiency in Microsoft Suite Programs, specifically with Microsoft Outlook, Excel, Word, and PowerPoint

  
  

  • Oral and Written Communication
    • Having the ability to communicate effectively in relaying important data to stakeholders, including Probation and the District Attorney
    • Coordinating the field activities of Probation deputized staff, District Attorney Investigators, and Welfare/Fraud Investigators
    • Demonstrating diplomacy and tact when interacting with both internal and external stakeholders
    • Using correct vocabulary, grammar, sentence structure, spelling, and punctuation in presenting information clearly and in an organized and cogent manner
    • Entering accurate information into data-based systems, such as CAD
    • Applying the most accurate and appropriate radio codes as deemed necessary on a case-by-case basis

  
  

  • Listening Skills and Decision-Making
    • Receiving and processing emergency and non-emergency requests from the Probation deputized staff, District Attorney Investigators, and Welfare Fraud Investigators
    • Understanding, interpreting, and transcribing information received from radio consoles and telephones
    • Showing interest and understanding of the needs, expectations, and circumstances of internal and external stakeholders
    • Determining appropriate jurisdiction when notifying and relaying appropriate emergency service agency of fires, auto accidents, and other emergent conditions as notified by field units

  
  

  • Self-Management and Handling Stress
    • Understanding the distribution of workloads and competing priorities while adhering to policies and procedures
    • Prioritizing a large volume of incoming radio traffic, including simultaneous transmissions
    • Managing radio equipment location and maintaining a clean, orderly, and organized workspace
    • Maintaining composure in an environment with a high workload, competing or conflicting demands, interruptions, and distractions

  
  MINIMUM QUALIFICATIONS
  Click here to learn more about the minimum qualifications for the Public Safety Dispatcher classification.
  
  SPECIAL REQUIREMENTS
  The ability to successfully complete a 120-hour POST Certified Dispatcher, Public Safety Course or equivalent within 12 months of appointment.
  
  PHYSICAL, MENTAL, ENVIRONMENTAL, AND WORKING CONDITIONS REQUIREMENTS
  Click here to learn more about the special requirements for the Public Safety Dispatcher classification.
  
  RECRUITMENT PROCESS
  Human Resource Services (HRS) will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
  
  Proctored Interactive Computer Exam (Refer/Non-Refer): The exam consists of job-related questions. This is a standardized exam, and no study guides are available. Candidates need a passing score on this examination in order to continue in the selection process. Only the most successful candidates will be referred to the next step. The exam will be administered in person and in a proctored setting by the OC Probation Department at one of our Santa Ana facilities. The exam will include the following:

  • Decision Making
  • Data Entry
  • Call Summarization
  • Cross Referencing
  • Memory Recall-Numeric

  
  Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
  
  Eligible List
  Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
  
  Veterans Employment Preference
  The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. (Download PDF reader)
  
  ADDITIONAL INFORMATION
  
  Email Notification
  Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
  
  NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
  
  Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
  
  Frequently Asked Questions
  
  Click here for additional Frequently Asked Questions.
  
  For specific information pertaining to this recruitment, please contact Aerie de la Cruz at (714) 645-7051 or patricia.delacruz@prob.ocgov.com
  
  EEO INFORMATION
  
  Orange County, as an equal employment opportunity employer,
  encourages applicants from diverse backgrounds to apply.
  
  Non-Management Benefits
  In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
  
  Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information
  
  Click here for information about benefits offered to County of Orange employees.
  
  Closing Date/Time: 10/10/2024 11:59 PM Pacific

• ABOUT THE COMPANY

  • 

  • County of Orange

  • 714.834.5315

  Discover a Fulfilling Career at the County of Orange

  With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.

  As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.

  As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.

  Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.

  Community Impact:

  Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.

  Employee Wellness:

  At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.

  Innovation:

  The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.

  Collaboration:

  Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.

  Equality:

  At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.

  Career Advancement:

  The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.

   

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