Technical Support Analyst

• Job Description

  The Technical support Analyst is responsible for performing computer systems administration and support tasks. Analyze, construct, document, test, maintain, troubleshoot and support PC hardware, operating systems, software applications, peripherals and phones for the entire organization.
  
  Job Posting Closes at 11:59PM on:
  10/07/24
  Division:
  Sheriff Support Services Division
  Management Level:
  Individual Contributor
  Scheduled Weekly Hours:
  40
  Benefit Eligibility:
  This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
  
  Description:
  
  StartingpayHiring Range $28.92 - $33.61 per hour
  
  Top outpay: $43.38 per hour
  
  Position allows for an equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.
  

  • APPLY BY: 10/07/2024
  • Perform a variety of computer systems administration and support tasks. Analyze, construct, document, test, maintain, troubleshoot and support PC hardware, operating systems, software applications peripherals, Blackberry and cell phone mobile devices and audiovisual systems for the entire organization. Escalate issues as appropriate to technical subject matter experts.

  • Perform a variety of project tasks. Communicate diplomatically and skillfully with users. Determine root issues and give appropriate feedback and instructions to users. Coordinate installation schedules with vendors and County entities.

  • Diagnose and resolve computer hardware and software problems. Determine root problems for complex and inter-dependent technical hardware and software services. Escalate issues as appropriate to technical subject matter experts.

  • Other duties and responsibilities as assigned.

  
  
  Preferred - A+, National Association Communication Systems Engineers - Associate Network Specialist, ITIL IT Service Management, CompTIA Network+ Certification Professional, HDI Help Desk Analyst, Microsoft Certification - Systems Administration.
  
  Preferred - Experience with CAMA or Aumentum.
  
  Education:
  Associate's Degree
  Experience:
  Work Experience: Minimum one year
  
  Certifications:
  
  Languages:
  
  Category:
  Information Technology Services

• ABOUT THE COMPANY

  • 

  • Jefferson County Government

  • 303-271-8400

  Do you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude.

  Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer!

  If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.

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