OFFICE SUPPORT ASSISTANT - AGING AND LONG TERM CARE

OVERVIEW

The Human Services Division of Aging and Long-Term Care exists to serve the needs of older or disabled adults, their families, and caregivers residing in Kitsap County.

We have an exciting opportunity for an Office Support Assistant to join our team. The incumbent delivers excellent customer service by promptly answering and transferring phone calls and greeting the general public. They maintain a respectful and responsive demeanor in a busy front office environment with competing demands.

Under the general direction of the assigned supervisor, the incumbent performs routine to moderately complex and varied administrative support activities contributing to efficient office operations. The incumbent exercises initiative, judgment and a thorough understanding of division, department and County procedures in the resolution of clerical problems.

Work is reviewed periodically in process and upon completion through reports, meetings or results obtained for accuracy, adherence to established policies, procedures, timeliness and quality of service and the degree to which the work meets the needs of the division. At times, assigned to special projects in support of programs.

QUALIFICATIONS FOR PERFORMANCE OF THE ESSENTIAL FUNCTIONS

Required Education and Experience

• High School Diploma or GED; AND
• 1 year of experience of general office and/or customer service experience; OR
• Any equivalent combination of experience and education that provides the applicant with the desired knowledge, skills and ability required to perform the work.

Preferred Education and Experience

• Two years of college course work in basic business administration.
• Data entry experience.
• Front reception experience.
• Proficient in Microsoft Office Suite.

Prior to employment, the successful candidate must:

• Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.
• Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
• Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration.

Criminal Conviction Standards:

• The successful incumbent will or may have unsupervised access to children under 18 years of age, a vulnerable adult, or a vulnerable person, or access to a secured/confidential facility or computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies, which may include fingerprinting.
• Please review the following list of disqualifying crimes and negative actions to determine if you meet our standard for this position: https://www.dshs.wa.gov/ffa/disqualifying-list-crimes-and-negative-actions

PHYSICAL REQUIREMENTS
(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Kitsap County provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

• The duties in this position are performed in an office setting, and may be required to lift at least 20 pounds.

ILLUSTRATIVE EXAMPLE OF DUTIES

In this role, you will have the opportunity to:

• Provide a high level of customer service in various tasks related to support of the assigned division/department.
• Assist Case Management Specialists and other professionals in activities which assist the general public and individuals served through programs.
• Receive, screen and transfer calls, reply to inquiries and provide information to explain procedures according to available guidelines or refer the customer to the appropriate source of information.
• Provide the full range of general administrative support by entering records, prepare and complete forms, reports, letters, and written or electronic correspondence.
• Perform computation or verification of data, complete necessary forms, documents or records. Respond to the general public requests, problems and situations by problem solving and implementing resolution according to established procedures.
• Serve as department liaison with public and vendors as needed. May make limited non-clinical field visits to deliver materials etc.

OTHER POSITION RELATED INFORMATION

• Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills.
• This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA)
• This position is non-represented and covered under the Kitsap County Personnel Manual. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions.
• Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office.
• This recruitment is being used to fill an existing open position and may be used to fill future openings for up to six (6) months.
• Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m.
• Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.

At Kitsap County, we strive to take care of our team! Our employees are the greatest asset of Kitsap County, and we take pride in offering a highly competitive compensation and benefits package to all eligible employees.

County Paid Benefits Include:
Medical - Kaiser Permanente (HMO) or Aetna (PPO)
Dental -Delta Dental or Willamette
Vision - VSP
Flexible Spending Accounts (FSA)
Life Insurance - Basic, Accidental Death and Dismemberment (AD&D), Voluntary Term Life Insurance (VTL)
Disability - Short-term disability & Long-term disability
Voya Voluntary Insurance
Transportation incentives
Employee Assistance Program
Travel Assistance Program
Wellness program https://spf.kitsapgov.com/hr/Pages/Wellness.aspx
Benefits become effective on the first calendar day of the month following the month in which the employee is hired except if the employee's hire date is the first calendar day of the month, benefits begin on the day of hire. More information about employee benefits is available on the county's website at: https://spf.kitsapgov.com/hr/Pages/Benefits.aspx or the Kitsap County Digital Benefits Guide .

*Voluntary benefit options also available at the employee's expense

Retirement:
Employees are covered under the PERS retirement plan provided through the Washington State Department of Retirement Systems and Social Security.

Deferred Compensation (IRS Plan 457b): tax-deferred savings program

Holidays
11 paid holidays and 2 additional floating holiday per year

Vacation Leave
New employees are credited with 48 hours of annual leave upon hire and will be begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 360 hours from one calendar year to the next. Annual leave accrual will increase upon tenure, as follows:

Upon completion of 3 years: 15 days per year (10.00 hours per month)
Upon completion of 5 years: 20 days per year (13.33 hours per month)
Upon completion of 10 years: 25 days per year (16.67 hours per month)
Sick Leave
All new hires will be credited with 48 hours of sick leave upon hire and will begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 1200 hours from one calendar year to the next.

***Part-time employees benefit contributions and leave accruals will beprorated***

Current County Employees
If you are transferring or promoting into this position you are responsible for reviewing these benefit changes; prior to accepting a position. In addition, it is your responsibility to notify the Auditor's Payroll Division of a change in union status.

NOTE: This is a general overview of the benefits offered through employment with Kitsap County, and every effort has been made to ensure its accuracy. If any information on this document conflicts or is incorrect with the provisions of the Personnel Manual, applicable laws, policies, rules or official plan documents they will prevail. The Personnel Manual is available at: https://www.kitsapgov.com/hr/Pages/Personnel-Manual-2019.aspx

Closing Date/Time: 9/29/2024 11:59 PM Pacific

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