Los Angeles Metro
Los Angeles, California, United States
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, operates computerized telephone information equipment to receive calls, provide general local and regional mass transit bus/train route itineraries and information, and/or direct call to the proper department, while maintaining a professional and understanding attitude. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Answers phone in a business-like manner to provide bus and train information Operates computerized telephone information equipment to receive calls, provide requested information, or direct call to the proper department Ensures effective communication and that customer service offered is of the highest quality possible Operates Trip Master system, Centrex telephone exchange, and Porta-Printer equipment Receives and responds to inquiries from callers regarding their travel needs, including bus routes, schedules, fares, usage of TAP (Transit Access Pass) cards, etc. Provides computerized information for other transit properties Uses computer terminal, maps, and reference books to determine walking instructions, detour, and other information when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills One year of relevant experience working in a Call Center environment; familiar with transit, including public timetables, and maps, and the ability to communicate geographical information preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices Principles of business and telephone etiquette Maps and logistical directions, i.e., north, south, east, and west Metro and regional bus and rail routes, fares and timetables General office practices and procedures Centrex telephone system operations Basic personal computer system and internet operation and usage Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Conveying information clearly, accurately, quickly, and courteously over the telephone to the public Understanding and relaying complex information using computer terminal, maps, and reference books Screening calls to determine appropriate response Providing help and sympathizing with the caller Understanding maps Exercising sound judgment in stressful situations Communicating effectively with others and active listening Operating a personal computer and general office equipment Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Analyze situation, and identify and resolve problems to provide a patron with correct information and/or direct to the correct department in order to address their specific needs Be patient and handle difficult customers in a calm manner Deal with a high volume of calls Recognize that customers with special needs may take additional time Respond appropriately to inquiries and requests for information Deal tactfully and effectively with the public and other departmental personnel Input data at 15 net words per minute Understand and follow oral and written instructions and procedures Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (GH) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, operates computerized telephone information equipment to receive calls, provide general local and regional mass transit bus/train route itineraries and information, and/or direct call to the proper department, while maintaining a professional and understanding attitude. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Answers phone in a business-like manner to provide bus and train information Operates computerized telephone information equipment to receive calls, provide requested information, or direct call to the proper department Ensures effective communication and that customer service offered is of the highest quality possible Operates Trip Master system, Centrex telephone exchange, and Porta-Printer equipment Receives and responds to inquiries from callers regarding their travel needs, including bus routes, schedules, fares, usage of TAP (Transit Access Pass) cards, etc. Provides computerized information for other transit properties Uses computer terminal, maps, and reference books to determine walking instructions, detour, and other information when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills One year of relevant experience working in a Call Center environment; familiar with transit, including public timetables, and maps, and the ability to communicate geographical information preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices Principles of business and telephone etiquette Maps and logistical directions, i.e., north, south, east, and west Metro and regional bus and rail routes, fares and timetables General office practices and procedures Centrex telephone system operations Basic personal computer system and internet operation and usage Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Conveying information clearly, accurately, quickly, and courteously over the telephone to the public Understanding and relaying complex information using computer terminal, maps, and reference books Screening calls to determine appropriate response Providing help and sympathizing with the caller Understanding maps Exercising sound judgment in stressful situations Communicating effectively with others and active listening Operating a personal computer and general office equipment Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Analyze situation, and identify and resolve problems to provide a patron with correct information and/or direct to the correct department in order to address their specific needs Be patient and handle difficult customers in a calm manner Deal with a high volume of calls Recognize that customers with special needs may take additional time Respond appropriately to inquiries and requests for information Deal tactfully and effectively with the public and other departmental personnel Input data at 15 net words per minute Understand and follow oral and written instructions and procedures Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (GH) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Oklahoma State Department of Health
Garfield County, Oklahoma, United States
Job Posting Title Customer Asst Representative - Temp Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Not required but prefer bilingual candidate. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Job Posting Title Customer Asst Representative - Temp Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Not required but prefer bilingual candidate. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .