CAREER DESCRIPTION HCA SERVICE CHIEF I In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC This recruitment will establish an open eligible list to fill current and future HCA Service Chief I vacancies. The eligible list established may also be used to fill similar and/or lower level classifications throughout the County of Orange.
DEADLINE TO APPLY This recruitment is
open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 PM on
Thursday, September 26, 2024. Qualified applicants are encouraged to apply immediately
HEALTH CARE AGENCY The
County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT The
Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.
THE PROGRAMS Adult and Older Adult (AOA) includes Veteran services, offers a full range of programs to adults with mental health conditions that are at risk of more serious issues without treatment and supportive services. These services range from Outpatient services, which provide psychiatric medications, therapeutic services, peer support and other supportive services; to our Full Service Partnership (FSP) Programs which serve individuals with the most severe symptoms who need more intensive and focused services. These programs have a “whatever it takes” approach to treatment and often work in the field and in client homes to ensure needed treatment is being provided. AOA also offers Housing and Supportive Services for individuals with serious mental illness, and support services through contracted programs.
Crisis and Acute Care Services provides responsive services to adults and youth in a behavioral health crisis. Services include mobile mental health Crisis Assessment Team (CAT), Psych Emergency Response Team (PERT), OC Links (24/7 Resources line), Crisis Stabilization Units (CSU), Crisis Residential Programs and In-home Crisis Stabilization services, as well as inpatient psychiatric hospital services and the coordination of 9-8-8.
Substance Use Disorder Services (SUD) provides an array of prevention, treatment and recovery support services for youth and adults that include the Alcohol and Drug Education and Prevention Team (ADEPT) community SUD prevention programs, Residential Treatment, Outpatient treatment, perinatal services, narcotic treatment programs (NTP), Medicated Assistance Treatment (MAT), Withdrawal Management, Intensive Outpatient Program, Recovery Residences and the programmatic oversight of the States Opioid Abatement Funding Plan in OC.
THE OPPORTUNITIES The immediate vacancies are within Adult and Older Adult (AOA), Crisis and Acute Care Services (CACS), and Substance Use Disorder Services (SUD). However, future vacancies may be in other Divisions ; thus, qualified applicants are encouraged to apply.
The HCA Service Chief I (SC I) position in the Adult and Older Adult Division may be assigned to any area within to fulfill a business need. Intensive Outpatient, Outpatient, Housing & Supportive Services, and Recovery Services are service areas within AOA.
The HCA Service Chief I (SC I) position in the Crisis and Acute Care Services (CACS) Division will be assigned to Crisis Assessment Team (CAT). CAT provides 24-hour mobile response services to any individual experiencing a behavioral health crisis. This position may perform the essential functions as required by and under LPS Act (WIC Code Section 5150 & 5585) and provides oversight of the services to individuals in the community who are at the highest risk for hospitalization.
The Service Chief I (SC I) position in the Substance Use Disorder Division will provide oversight and clinical support for a multi-disciplinary team that provides services to those struggling with substance use disorders. This position facilitates staff meetings, organizes in-services, and ensures all staff are properly trained on Drug Medi-Cal Organized Delivery System (DMC-ODS Delivery) and documentation. Responsibilities also include but are not limited to, working within Electronic Health Record (EHR) to correct errors, process admissions/discharges, review documentation and co-sign notes.
Duties and Responsibilities In addition, duties for this position include, but are not limited to, the following :
Plans, schedules, assigns, and directs the work of a multidisciplinary team assigned to Mental Health and Recovery Services evaluates the performance of subordinates, recognizes good performance, and recommends disciplinary action when appropriate Orients and trains new staff and identifies and implements staff training and development Confers with program manager and human resources concerning staffing and other work- related issues Reviews cases, progress, and problem areas and acts as a resource on challenging or complex cases providing guidance to a multidisciplinary team Administers clinic operations, coordinates service delivery with other programs, and assists in evaluating program effectiveness and in program development. Maintains up-to-date knowledge of federal, state, and local laws, regulations, policies and procedures which govern program operations and funding Acts as a liaison , consultant and educator to community agencies, county, and county contracted providers to; achieving program goals Completes chart reviews, documentation, and medical records to ensure compliance with quality assurance and utilization review requirements Provides resource information, education, and consultation to representatives of clinic programs, outside agencies, community groups, or the general public Obtains and disseminates information relating to program needs compliance
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess a valid license as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Professional Clinical Counselor or Licensed Clinical Psychologist.
In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:
Professional and Technical Expertise I Legal & Regulatory Navigation - Using and working with Integrated Records Information System (IRIS) and Electronic Health Records (EHR) software
- Expert knowledge of Medi- Cal documentation requirements and proficient use of Microsoft Suite, specifically with Word, Excel, PowerPoint, and other software programs
- Understanding, interpreting, and ensuring compliance with laws and regulations
Self-Management I Coaching & Developing Others l Delegating - Showing personal organization, self-discipline, and dependability
- Values learning and finds opportunities for challenging and improving staff performance
- Providing in service training for community partners
- Promoting and supporting ethical and professional standards in the workplace , and skillfully handling personnel
- Sharing responsibility, authority, and accountability
Innovative Problem Solving I Delivering Results - Identifying and analyzing problems to propose new ways to do business
- Meeting organizational goals and customer expectations and making decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks
Decision Making I Critical Thinking - Choosing optimal courses of action in timely manner
- Analytically and logically evaluating information, propositions, and claims
Communication I Building & Maintaining Relationship I Customer Focus - Communicating effectively with staff within the department, community partners and the public
- Establishing rapport and maintaining mutually productive relationships
- Attending to the needs and expectations of customers
MINIMUM QUALIFICATIONS Click
here to view the minimum qualifications for the Service Chief I classification as well as the physical & mental requirements and the working & environmental conditions.
NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).
RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicants for the job.
- Critical Thinking (24%)
- Oral Communication (22%)
- Legal & Regulatory Navigation (19%)
- Delivering Results (18%)
- Building & Maintaining Relationships (17%)
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATIONADDITIONAL INFORMATION Please see below for important information regarding COVID-19-related requirements.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Center for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the G o v e r n m e n t J o b s . c o m site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www. g overnmentjobs.com .
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Rasika Wijayaweera at RWijayaweera@ochca.com or by phone at (714) 834-7877.
EEO INFORMATIONOrange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 9/26/2024 11:59 PM Pacific
