Position SummaryEMPLOYER-PAID PENSION PLAN (NEVADA PERS)COMPETITIVE SALARY & BENEFITS PACKAGEAs an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.Position Summary:Installs, maintains and provides user assistance for computer hardware and software including installing cables and peripherals, testing data line connections, performing inventory control and troubleshooting problems
Job RequirementEducation/Experience:Equivalent to two (2) years of college level course work in computer sciences or a closely related field and experience in the installation and troubleshooting of computer hardware and software, OR; two (2) years of experience in the installation and troubleshooting of computer hardware and software.
Additional and/or Preferred Position RequirementsAdditional Requirements:- Minimum of 2 years of experience in a technical support role, preferably in a healthcare environment. Proven experience in providing remote and on-site technical support.
- Preferred: Relevant certifications such as CompTIA A+, Network+, or equivalent.
- Valid Nevada Driver's License and willing to travel to various locations for on-site support.
- Available Overnight and Weekends (On- Call)
Technical Skills: - Proficiency in diagnosing and resolving hardware and software issues.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with hospital-specific software, hardware and electronic health record (EHR) systems.
- Understanding of network configurations, protocols, and troubleshooting. Experience with remote support tools and ticketing systems.
Communication Skills: - Outstanding verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Outstanding customer-service skills with a focus on customer satisfaction.
Problem-Solving Skills: - Strong analytical and troubleshooting abilities.
- Ability to handle multiple issues simultaneously and prioritize tasks effectively
Compliance and Security: - Knowledge of healthcare regulations and compliance standards (e.g., HIPAA).
- Understanding of data security and privacy practices in a healthcare setting.
Knowledge, Skills, Abilities, and Physical RequirementsKnowledge of:Computer and LAN hardware and software; documentation and user instruction methods and techniques; record keeping principles and practices; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.
Skill in:Installing, maintaining and troubleshooting computer hardware and software; using and instructing others in the use of computer hardware and software; performing preventive maintenance on computers and peripherals; inventorying computers and peripherals; maintaining clear and accurate records of work performed; preparing clear and concise user documentation, instructions, etc.; using initiative and independent judgement within established procedural guidelines; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for extended periods of time, vision to read printed materials and a VDT screen and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
- Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front
- Vestingin the pension plan after 5 years of qualifying employment!
- Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
- Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
- Extended Illness Bank (a/k/a Sick Bank)
- 457 Deferred Compensation Plan
- Comprehensive Group Health Insurance Plan
- Nevada has no State Income Tax
- No Social Security (FICA) Deduction
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: 9/17/2024 5:00 PM Pacific
