Dispatch Services Supervisor

Introduction

This is an extraordinary career opportunity to join a progressive and innovative County located in scenic Northern California. Placer County is an award-winning organization. The County seeks to attract highly qualified candidates for consideration that bring credibility, passion, and an innovative approach to the delivery of services to the community.

The Placer County Sheriff’s Office dispatch center is located in beautiful Auburn, California, less than two hours away from the Reno/ Tahoe area as well as San Francisco. The dispatch center features sit-to-stand ergonomic workstations, a locker room, a full kitchen, a quiet room, skylights, second-story views from wall-to-wall windows , and a balcony with BBQ . The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD).

The ideal candidate will have a strong background in public safety dispatching, excellent leadership skills, and an ability to build positive working relationships. They will be a dynamic leader with prior supervisory experience in a public safety dispatch center as well as be flexible and adaptable and possess the ability to multi-task in a fast-paced environment. They should be skilled at managing priorities and staff while consistently delivering high-quality work. As a self-starter, the candidate must be able to work independently, applying their understanding of state and federal laws, past experience, and thorough research to solve problems effectively.

To review the full job description for this classification please click here.

POSITION INFORMATION

To view the recruitment brochure for this exciting opportunity and its associated salary and benefits, please click here.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Four (4) years of increasingly responsible experience in public safety dispatch within a 911 communications center, including one (1) year of lead or supervisory experience.

Training: Equivalent to the completion of the twelfth grade supplemented by college course work in criminal justice or a related field is desired. Completion of the experience requirement is proof of sufficient education for this class.

Required License or Certificate:

• May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
  
• Successful completion of the P.O.S.T. certified Basic Dispatcher course prior to appointment.
  
• Must maintain a valid CPR certificate.
  
• Successful completion of the P.O.S.T Civilian or Sworn Supervisory course within twelve months of appointment.
  
• Successful completion of the P.O.S.T. certified Emergency Medical Dispatch course within twelve months of appointment.
  

SELECTION PROCEDURE

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

EMPLOYEES OF OTHER PUBLIC AGENCIES

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.

EQUAL OPPORTUNITY EMPLOYER

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

Conclusion

For questions regarding this recruitment, please email PCHRDSRFRecruit@Placer.ca.gov.

Closing Date/Time: 10/1/2024 5:00:00 PM

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Auburn, California United States View Map