Communications Dispatcher Supervisor (D)

Position open until September 23, 2024

Salary: $66,561 Annually

General Description and Classification Standards

Performs supervisory and administrative tasks within the communications center of the Atlanta Police Department. Duties include but are not limited to supervising and training assigned personnel; communicating effectively with city and county police officers, AFRD and EMS personnel; maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; providing the general public with information and assistance; and maintaining a variety of records, files, and logs.

Supervision Received

Normally receives very general guidance regarding overall mission, scheduling, unusual priorities, etc. but is free to set work methods, timetables, performance standards, etc. Focus is primarily on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with other supervisors or managers.

Minimum Qualifications

Education and Experience

High School Diploma or GED

3 years display of leadership and knowledge within the 911 Center with as least 12 months as a Communications Dispatcher II in Atlanta E911 Communications Center.

A successful candidate will complete Fire Supervisor Training within 3 months of employment. If selected candidate is already Dispatcher III or higher. If selected candidate is Dispatcher II, the candidate will successfully complete Fire Supervisor Training upon appointment. Applicant cannot be on probation or have had adverse actions of 2 days or more within the last 12 months.

Preferred Education & Experience

Bachelor’s degree in business/public administration, emergency management or related field and 8-10 years of experience as a communications dispatcher or closely related area preferred.

Licensures and Certifications

Will be required to obtain GCIC, Telephone Cardiopulmonary Resuscitation (T-CPR), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD) within 6 months of employment. Must maintain certification of same in the classification. Must complete 10 hours of Continuing Education Units (CEU) as instructed by Training. May be required to attain and maintain certifications specific to assigned unit as a condition of continued employment.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Closing Date/Time: 2024-09-24

66,561

Atlanta, Georgia United States View Map