Court Clerk Processor

Minimum Qualifications

• Graduation from an accredited high school or equivalent, plus five (5) years of experience in process serving, law enforcement, Level II (or higher) Texas certified Security Officer, or code enforcement, or closely related experience.

Licenses or Certifications:

• Valid Texas Class “C” Drivers’ License

Notes to Applicants
Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered.

Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• Detailed, complete Employment Application is required to help better evaluate the applicant’s qualifications - minimum and preferred as noted on the job posting. Incomplete applications will be disqualified.
• You must use “N/A” for fields that are not applicable.
• Employment history dates must include month and year as well as the name and contact information for the supervisor and/or human resources department.
• Verification of employment history dates on resume should match online Employment Application.
• Starting salary will be based on overall relevant experience from youremployment application, not your resume or cover letter.
• Please note that Austin Municipal Court may close the job posting at any time after 7 days from the date of the initial advertisement.

Additional Information:

Skills assessments may be used to determine selection for interview process after initial applicant review.

Driving Requirement:

• This position requires a Valid Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
• Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

CBI :
If selected as top candidate for this position you must pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check to be hired and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.

This position is eligible for:

• The Public Service Loan Forgiveness ( PSF ) Program, this program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.

To learn more about Austin Municipal Court, please watch this video https://www.youtube.com/watch?v=944iAG0EMys
Pay Range
$22.40 - $25.48

Hours
Monday-Friday; 8:00 a.m. - 5:00 p.m. Please note: Schedule may include days, evenings, nights, weekends and/or holidays.

Municipal Court is a 24 hour, 7 days per week business operation.
Schedule/location may change based upon business needs.
Job Close Date 09/20/2024 Type of Posting External Department Municipal Court Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Rd, Building 310, Suite 175 Austin, TX 78744 Preferred Qualifications Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Locates and delivers processes to individuals with outstanding court fines, fees, and costs to the Municipal Court; makes contact with individuals and explains the steps necessary to resolve their court case. Locates accurate residential and /or employment addresses for individuals with outstanding capias warrants and/or capias pro fine warrants to create door hangers and distributes to defendants’ residences. Initiates special projects to clear class “C” misdemeanor warrants and/or commitments capias warrants and/or capias pro fine warrants. Provides the Austin Police Department with warrant worksheets. Performs administrative duties. Conducts investigations. Writes and submits reports.

Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of applicable processes, techniques, and methods.
• Knowledge of Federal, State, Local laws, and ordinances governing court procedures, legal procedures, Class C misdemeanors.
• Knowledge of city practice, policy, and procedures.
• Skill in excellent oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in de-escalation techniques.
• Skill in handling conflict and uncertain situations.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to work independently with little or no supervision.
• Ability to work with sensitive information and maintain confidentiality.
• Ability to understand and follow all legal, written, and oral instructions
• Ability to establish and maintain effective communication and working relationships with city employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Court Clerk Processor are: Graduation from an accredited high school or equivalent, plus five (5) years of experience in process serving, law enforcement, Level II (or higher) Texas certified Security Officer, or code enforcement, or closely related experience.

• Yes
• No

* This position requires a Texas Class C Drivers License. Do you have a Texas Class C Drivers License or if selected for this position, do you have the ability to acquire a Texas Class C Drivers License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

* What strategies do you use to determine the underlying issue when a customer is upset? How do you prioritize their needs and concerns?
(Open Ended Question)
* How do you handle requests for information from individuals who may be distressed or confrontational?
(Open Ended Question)
* What steps do you take to maintain confidentiality and security when dealing with sensitive information?
(Open Ended Question)


Optional & Required Documents

Required Documents Resume Optional Documents Cover Letter

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