DescriptionThe City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community.Under supervision, administers and maintains a large and/or complex, multi-user departmental computer system by monitoring system operation, maintenance, support and enhancement.
Essential Functions Include But Are Not Limited To - Configures and monitors departmental computer systems and identifies and resolves system problems.
- Performs and/or coordinates with vendors scheduled system maintenance tasks and maintains accurate and current maintenance records on all system components. Prepares reports outlining system problems and solutions.
- Facilitates the enhancement or modification of systems through research, identification and installation of new and updated software or hardware.
- Coordinates the interface of a system with other applicable systems within or outside City facilities.
- Provides guidance and training to all applicable users of the system.
- Backs up and stores data as determined by departmental and legal standards. Institutes and maintains a program to ensure system recovery should the system suffer a serious failure.
- Assists programing staff with code development and maintains system software as appropriate, ensuring that accurate flow charts and written documentation are prepared and available.
- Ensures that system integrity and security is preserved. Performs periodic system audits to verify data integrity and compliance with usage protocols.
- Designs output reports of system data.
- May perform some system data entry, especially when advanced system knowledge is required.
- Maintains an inventory of all system hardware.
- Responds from remote locations via modem or in person when system failures or problems require it.
- May propose and itemize software and hardware service contracts and assist the section/division supervisor in evaluating new contract proposals.
- Performs other functions as assigned.
Minimum QualificationsTwo years of progressively responsible experience administering large and/or complex, multi-user computer systems including responsibility for system configuration, trouble-shooting, maintenance and support, or any equivalent combination of training and experience, which provides the knowledge, skills and abilities listed below. Education equivalent to two years of college including or supplemented by successfully completed course work in electronic data processing may be used in combination with experience to meet the minimum qualifications.
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: system design and maintenance, and problem-solving methods involving large and/or complex systems, personal computers and mobile devices; network interface and communications; systems analysis; software operation including testing and debugging; principles and practices of database configuration and management; and principles and methods of records management, including writing complex SQL queries; general knowledge of and ability to write program code.
Skill in: using various types of computer hardware and software.
Ability to: analyze, document and solve data management problems in a systematic and logical manner; install software and hardware; implement, maintain and support third-party software such as records management and CAD applications; conduct training and provide guidance for system users; execute emergency data and system recovery procedures; design and implement new computer systems and applications; clearly document procedures, programs and processes; import/export data including parsing strings and transforming data; design output reports using tools such as Crystal Reports and/or SQL Server Reporting Services; communicate clearly both orally and in writing; and establish and maintain effective working relationships with system users, vendors, programmers and other city employees.
SPECIAL REQUIREMENTS
Willingness and ability to quickly report to work on weekends, holidays or evenings in response to emergency calls regarding system failure or complications as needed. Must be able to lift and carry up to 40 lbs.
Selection ProcessAll applicants are required to complete and submit a City application form and answer the supplemental questionnaire online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide .
Applications, resumes, and answers to the supplemental questionnaire will be thoroughly reviewed by the Personnel Services Department and Police Department. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include:
Oral Interview Examination: (Weight 100%) will evaluate experience, training, and personal qualifications for the position. Candidates need a score of 70% or higher to pass this examination.
Note: Prior to selection, a thorough police background investigation will be conducted for outside candidates and non-Police Department City of Santa Ana employees. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to appointment. An updated background investigation may be required for current Police Department employees. Non-City of Santa Ana candidates selected for employment must also successfully complete a medical examination. Candidates may be subject to a police polygraph examination.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Please visit the following website to view the summary of comprehensive benefits!
Summary of Benefits (under SEIU)
NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
Closing Date/Time:
