DescriptionThe City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. Under immediate supervision, performs a variety of general and specialized clerical duties of moderate difficulty in the Santa Ana Jail.
CHARACTERISTICS OF SUCCESSFUL PERFORMERS Successful performers communicate effectively with a wide variety of people and exercise sound judgment in the daily performance of their duties. They are accurate and detail-oriented. They prefer the fast-paced, energetic environment of a large, busy facility, and are able to work on several projects simultaneously, prioritizing assignments quickly and adapting well to changing circumstances. These outgoing, mature, and self-motivated individuals work rapidly and effectively to assist others in a courteous, friendly and professional manner.
Essential Functions Include But Are Not Limited ToAs one of the front-line employees at the Jail, interacts with a wide variety of people, including police personnel, other government agencies, inmates, and the public.
- Processes visitor and registrant paperwork.
- Answers phones, provides information, and responds to inquiries.
- Interviews inmates in a direct contact environment, communicating in an effective manner to obtain information for booking or release.
- Enters inmate data into the jail management system and queries a variety of data systems for records checks and warrants.
- Inventories and accounts for inmate property.
- Accepts and processes bail bonds.
- Receives inmate paperwork, reviews it for accuracy and completeness, and processes accordingly.
- Uses keyboard to enter, access, retrieve, update, and change information from automated systems.
- Processes, updates, and maintains inmate files.
- Reviews and processes confidential information.
- Keeps daily use forms stocked and organized.
- Compiles reports as requested.
- Performs other functions as assigned.
Minimum QualificationsEducation and experience equivalent to graduation from high school and one year of clerical experience, which may include employment in a records bureau in a law enforcement agency; or any equivalent combination of education and experience which provides the desirable knowledge, skills and abilities.
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of : Modern office practices, procedures, systems, and equipment; standard clerical techniques involved in data entry and filing; and proper communication procedures. Familiarity with the specialized clerical functions and activities assigned to a law enforcement records center is desirable but not required.
Ability to : Word process at a corrected speed of no less than 25 words per minute from clear copy; communicate effectively with a wide variety of people; use sound judgment in carrying out duties; follow oral and written instructions; learn assigned clerical tasks; adhere to prescribed routines; perform simple arithmetic computations; write legibly and use correct grammar and spelling; maintain effective relationships with police personnel, coworkers, and the public.
SPECIAL REQUIREMENTS
Willingness and ability to work any shift, weekends and holidays. Bilingual fluency in both English and Spanish OR Vietnamese is highly desirable.
Correctional Records Specialists work inside the jail facility; they have direct contact with inmates and members of the public.
Selection Process All applicants are required to complete and submit a City application form and supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of an original application. Applications must be submitted online. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.
Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the Human Resources Department and Police Department. The applicants with the most pertinent training, education, and experience will be invited to continue in the selection process, which includes the following:
Performance Examination (Typing Examination) : (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 25 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates are encouraged to submit typing certificates at the time of filing the online application. Proof of the typing certificate may be required prior to being invited to the other selection process components. Human Resources staff may waive the typing test for applicants who have demonstrated the required proficiency in a previous examination for the City of Santa Ana.
Written Examination : (Weight of 25%)will assess skills in the following areas: spelling, vocabulary, grammar, following instructions, filing, proofreading, arithmetic, and reasoning.
Oral Interview Examination : (Weight of 75%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score of 70% in each component in order to be placed on the eligible list.
Bilingual Oral Fluency Examination: (if applicable)
will evaluate the candidate's ability to communicate effectively in both English and Spanish OR Vietnamese.
Note: Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule selection interviews with the Jail Bureau Commander or designee. C andidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include a polygraph assessment, and a medical examination.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Please visit the following website to view the summary of comprehensive benefits!
Summary of Benefits (under SEIU)
NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
Closing Date/Time:
