IT Business Systems Analyst Senior

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
• Experience may substitute for education for up to (4) years.

Licenses and Certifications Required:

• None.

Notes to Applicants
Position Overview: Austin Water ITS Operations Systems Support is seeking a skilled IT Business Analyst Sr. to serve as a team lead. This role involves:

• Providing comprehensive system support and ensuring the smooth operation of the Hexagon EAM application.
• Conducting business analysis and managing projects to align IT solutions with business needs.
• Facilitating meetings and gathering requirements from stakeholders to ensure project objectives are met.
• Delivering training to team members and end-users on new systems and processes.
• Assigning and managing technical tasks within the team to ensure timely and effective execution.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a solid background in IT support and project management or business systems analysis.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A cover letter is required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected to interview:

• Your skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• A criminal background investigation is required.

Travel:

• If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
• Austin Water must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.
Pay Range
$37.14 - $47.35

Hours
Monday - Friday, 8:00 a.m. - 5:00 p.m., with some flexibility. Eligible for telework/hybrid.
Other hours as business needs require.
Job Close Date 09/24/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell Service Center 3907 S Industrial Dr, Austin 78744 Preferred Qualifications
Preferred Experience:

• Experience with system administration of Hexagon EAM
• Demonstrate a through understanding of project management and business analysis
• Demonstrated experience performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects
• Experience acting as a team or project leader facilitating and functioning as liaison between business and technical units throughout the project life cycle including developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas
• Experience writing and executing complex SQL queries to extract data from a variety of data sources
• Ability to travel to more than one work location
• Ability to work after hours, as needed

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors. Develop statement of work for use in requests for proposals. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures.
• Knowledge of legacy and web-based systems interfaces.
• Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts.
• Knowledge of cost-benefit analysis and total cost of ownership modeling.
• Skill in performing requirements development, process modeling, reporting and project management tools.
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job plus two (2) years of experience. Experience may substitute for education up to four (4) years. Do you meet the minimum qualifications?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* Would you be willing to adjust your work hours occasionally as requested by your supervisor to meet departmental needs?

• Yes
• No

* How many years of experience do you have with system administration of Hexagon EAM (Enterprise Assest Management) or similar application?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years

* How many years of experience do you have in a leadership role, specifically in training staff and managing task assignments and delegation?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years

* How many years of experience do you have performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years

* How many years of professional experience do you have facilitating and functioning as the primary liaison between business and technical units?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years

* How many years of experience do you have writing and executing complex SQL queries to extract data from a variety of data sources?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years

* Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Optional Documents

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