The PositionTHE POSITION:About the positionJob Appointment: Full Time, Regular
Work Schedule: Mon-Fri. 8-5P, alternate schedule may be available
Work Location: Hybrid- Employee will report to 1800 SW First Ave, Portland, Or 97201 for in-person work. Remote work must be performed within Oregon or Washington. For more information, click here .
Benefit: Please check our benefit tab for an overview of benefit for this position
Language Pay Premium Eligible: This position may be eligible for Language Pay Differential for qualifying employees.
Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view this labor agreement, please click here .
Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.
Position SummaryThe Bureau of Fire and Police Disability and Retirement (FPDR) is seeking a qualified Workers’ Compensation Disability Analyst, also known in many organizations as a Claims Examiner or Adjuster. The Workers’ Compensation Disability Analyst, under the direction of the Worker’s Compensation Claims Manager, is responsible for analysis and adjudication of workers’ compensation claims of standard to moderate difficulty. Incumbents perform analysis, investigations, and other case management functions to determine whether injuries or illnesses are occupationally related and establish the level of compensable benefits in accordance with the City Charter and FPDR Administrative Rules. Incumbents facilitate employee return to work as soon as medically appropriate. Incumbents are expected to perform their responsibilities independently and apply sound professional judgment in reaching determinations that are fair and compassionate to injured workers while protecting the City from unnecessary costs.
As a Workers' Compensation/Disability Analyst, you will:- Conduct thorough investigations of assigned claim to determine whether injuries or illnesses are occupationally related.
- Make timely claim decisions in accordance with the FPDR Charter, FPDR administrative rules, policies, and workers’ compensation industry best practices.
- Communicate regularly with injured workers to provide claim status or other processing updates.
- Manage and administer all aspects of assigned claims ,medical, return to work, legal, and subrogation, regularly and through well-developed action plans to appropriate and timely claim closure.
- Prepare reports for management and properly document all claims work in the FPDR database.
- Perform other duties as assigned.
As a Person, you are:Strong Self Manager: You have excellent time management and task prioritization skills to meet daily and long-term challenges of claims work and you adhere to important claim, policy, and legal deadlines involved in claims administration and other assigned tasks.
Strong Communicator: You communicate clearly, effectively, and respectfully, both verbally and in writing to convey complex information to injured workers, medical providers, legal counsel, peers, and others.
Team Member: You are an authentic professional who values teamwork, partnerships, and who receives and gives support to others and who supports program-wide objectives.
Customer Service: You provide excellent customer service to injured workers, other parties to the claim, and your FPDR peers. You diagnose the core problem, discern the appropriate response, and provide thorough assistance and follow through to ensure resolution.
Value Equity and Diversity: You recognize the importance of our collective responsibility to create and maintain an inclusive, respectful, and culturally responsive workplace and you commit to adopt and apply all City Core Values in your daily interaction with peers, customers or public when indicated.
About the Bureau:The Bureau of Fire and Police Disability and Retirement (FPDR) provides retirement, disability, and death benefits for the City of Portland’s active and retired police officers and fire fighters and their beneficiaries. FPDR is funded by its own dedicated property tax and overseen by an independent Board of Trustees. We pride ourselves on the quality of service we provide to our members and stakeholders. As a workplace, FPDR is inclusive, fun, flexible, and committed to work-life balance.
FPDR Mission: We deliver peace of mind to our fire and police members and their survivors by providing disability and retirement benefits in a timely, compassionate and fiscally responsible manner.
Have a question?Contact Information:Loan Tran Polanco, Recruiter
Bureau of Human Resources
Loan.Tran@portlandoregon.gov
To Qualify The following minimum qualifications are required for this position: Experience adjudicating and administering workers’ compensation claims, conducting medical and legal case management, facilitating early return to work, and other claims actions to bring claims to appropriate and timely resolution. knowledge of reserving standards.Experience conveying complex medical, legal, and technical information to injured workers, medical providers, and other parties to claims verbally and in writing.Experience providing excellent customer service in a variety of settings, exercising patience, diagnosing the core problem, discerning the appropriate response, and provide assistance through resolution.Ability to understand and interpret legal and medical terminology, medical records, anatomy, and the care and treatment of occupational injuries.Ability to understand, interpret and apply City Charter, Administrative Rules, FPDR policies and procedures, and industry best practices in the adjudication and administration of claims.
Applicants must also possess:- Must have a current active State of Oregon Claims Examiner certification at the time of application.
- Must have a valid State Driver’s License and acceptable driving record at the time of hire.
The Recruitment ProcessSTEP 1: Apply online between September 02, 2024 - September 16, 2024 Required Application Materials:
- Resume
- State of Oregon Claims Examiner certification
- Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
- If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.
Application Tips: - Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your résumé should support the details described in your responses to the supplemental questions.
- Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
- Do not attach any additional documents.
- Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
- All applications must be submitted via the City's online application process.
- E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of September 16, 2024 - An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
- Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
- Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of September 23, 2024 - Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): October 2024 - Hiring bureau will review and select candidates for an interview
Step 5: Offer of Employment: October/November 2024 Step 6: Start Date: November 2024 - A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change. Additional InformationClick here for additional information regarding the following:- City of Portland Core Values
- Recruitment Process - Work Status
- Equal Employment Opportunity
- Veteran Preference
- ADA, Pregnancy, and Religious Accommodations
An Equal Opportunity / Affirmative Action Employer
A Career with the City of Portland offers many Employee BenefitsWe offer a comprehensive benefits package, including but not limited to
- Health Care (Medical, Vision and Dental)
- Carrot Fertility
- Wellness Benefits
- Life Insurance
- Long-term disability coverage to eligible employees and their families.
- Employee Assistance Plan
- Flexible Spending Accounts
- Retirement
- Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
- Family Medical Leave
- City Paid Parental Leave
AND SO MANY MORE!Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .
Closing Date/Time: 9/16/2024 11:59 PM Pacific
