JOB SUMMARY: Performs exceptional customer service and concierge guidance related to current and historic facts about Loveland and the region to visitors of the center. Includes, clerical, cashiering and merchandising. Flexible and varied schedule between 0-19 hours/week including weekend hours.
The salary range for this position is
$16.68- $22.52 per hour, depending on qualifications and experience.
Position will remain open until filled. ESSENTIAL FUNCTIONS: - Enhances Loveland Visitors Center image through positive, courteous, quality customer service provided to all customers.
- Assist customers with tourism questions and provides accurate information related to current events withing the community and historic information. Enhancing the guest experience and knowledge.
- Resolves customer issues and answers questions.
- Registers accurate sales.
- Prepares daily reconciliation and daily deposit of sales as well as the weekly deposit in an accurate manner ensuring that cash and credit card transactions remain in balance.
- Stocks, inventories, and sets displays and store merchandise.
- Processes invoices for payment.
- Perform managerial opening and closing procedures.
- Apply database and spreadsheet skills on a daily basis.
- Provides clerical support such as typing, work processing, filing, report calculation and compilation, and various other duties per request.
- Orient and support volunteers for success in assisting and working with visitors.
- Works as a tourism ambassador to inspire travel and build itineraries in and around Loveland to help create a memorable guest experience.
- Share Loveland’s story, historic, current and vision for the future, with visitors from around the globe.
- Master local resources for visitors. Provide accurate guidance, resources and information as a regional ambassador.
- Performs work during special events. Welcome guest, provide event support.
- Assist with special event preparation and teardown.
- Works offsite representing the City and region at events thorough the year.
OTHER JOB FUNCTIONS: - May be required to cross train in other areas.
- Performs other duties as assigned.
QUALIFICATIONS: Required Education: - High School Graduate or GED.
Required Experience: - Two (2) years p revious work experience performing customer service and clerical duties, including high degree of public contact, customer relations in a fast-paced environment, experience with computerized cash register point-of-sale (POS), and proficiency with Microsoft Office (Word, Excel, Outlook).
- Previous retail merchandising experience, and some training in customer service preferred.
KNOWLEDGE
Complete fee transactions quickly and accurately; prepare daily cash report using math principles. Knowledge of point-of-sale systems. General working knowledge of standard office procedures and methods including Microsoft Word/Excel/Outlook. Requires typing at a speed that would enable a transaction or project to be completed in a timely manner. Thorough knowledge of spelling, punctuation, grammar, arithmetic and business English. Communicate effectively with co-workers and the general public, and work efficiently with frequent interruptions. Answer telephones and clearly communicate information. Must have excellent customer service skills and be able to deal with customers diplomatically and effectively and demonstrate the skills of good judgment and patience. Operate menu driven computer/cash register system.
PHYSICAL DEMANDS & WORKING CONDITIONS:
Frequent l ight to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools. Frequent exposure to routine office noise and equipment. Occasional moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools. Occasional exposure to hazards that are predictable or well protected against.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.
A vibrant community, surrounded by natural beauty, where you belong!
Non Benefit Eligible Benefits Package Includes:
Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.
The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.
A criminal history background check will be obtained pre-employment.
