Quality Consultant

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job.
• Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience.

Licenses or Certifications:

• None.

Notes to Applicants
This role is part of Austin Energy’s Corporate Quality Services ( CQS ) team, an internal consulting group dedicated to partnering with various business units, functional organizations, and vendors to enhance the value and delivery of products, services, and information.

The successful candidate will facilitate cross-functional business planning initiatives, lead systematic problem-solving efforts and implement cross-functional process improvement techniques to boost organizational efficiency. This position will support the Quality Center of Excellence, SPARQ , and promote a culture of Continuous Improvement across Austin Energy.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Work Schedule:

• Shifts may change according to departmental needs.
• Employee may be required to work additional hours outside of regular work schedule.

Fair Labor Standards Act:

This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.
Pay Range
$33.05 - $42.14 per hour
Hours
Monday - Friday, 40 hours
Job Close Date 10/03/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd Preferred Qualifications
Preferred Qualifications:

• Experience in supporting continuous improvement initiatives, including assisting in developing and implementing Quality Management Systems ( QMS ) and managing risk.
• Experience supporting Quality Center of Excellence (CoE) efforts and promoting quality standards within specific teams or departments.
• Demonstrated success in supporting business transformation efforts and working on projects with guidance from senior staff.
• Proficiency in data analysis to identify risks, process inefficiencies and support targeted improvements that contribute to key results.
• Experience with project management and process improvement methodologies.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Supports projects related to the development of improvement of organizational programs, processes, and systems. Uses quality assurance methodologies to assist with current state analysis assessments. Conducts continuous improvement projects for business units within the organization. Supports risk mitigation evaluations to improve organizational performance. Conducts assessments of organizational systems and processes. Supports project teams and organizational change efforts. Conducts continual improvement training. Supports the organizations quality center of excellence.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of process improvement methodologies.
• Knowledge of performance measure development analysis.
• Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes.
• Knowledge of City practices, policies, and procedures.
• Skill in communication in a variety of formats including print, oral and formal presentations.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain working relationships with other City employees and the public.
• Ability to look at situations systematically.
• Ability to work independently.
• Ability to understand, interpret, and apply detailed and complex information.
• Ability to implement recommendations.
• Ability to identify and analyze system faults.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job. Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience. Do you meet these minimum qualifications?

• Yes
• No

* Describe how you meet the minimum qualifications including years of experience and experience as lead, project manager or supervisor (to include number of years in the role).
(Open Ended Question)
* Have you worked in public service or a utility? If yes, provide your role and the name of organization.
(Open Ended Question)
* Describe your experience in continuous improvement initiatives, including developing and implementing Quality Management Systems (QMS) and managing risk.
(Open Ended Question)
* Describe your experience supporting a Quality Center of Excellence (CoE) to establish and promote Quality/Continuous Improvement awareness.
(Open Ended Question)
* Describe your experience supporting a business transformation initiative that helped your organization serve customers (internal/external) better.
(Open Ended Question)
* Share your experience where you analyzed data to drive improvements that improved your organization’s/ business units' performance measures.
(Open Ended Question)
* Do you have a Project Management Professional (PMP)® or Certified Associate in Project Management (CAPM)® credentials?
(Open Ended Question)
* Are you currently certified as a Lean Six Sigma Green Belt or higher?

• Yes
• No

* If selected for this position, are you able to travel to multiple sites throughout the work day, when required?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents

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