DESCRIPTIONTHE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach, and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Serving the K-12 student population, the Long Beach Unified School District consistently ranks among the Top 10 urban school districts in the country. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. Long Beach is the seventh largest city in California and has been referred to as the "most diverse city" in the country by USA Today. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country.
CITY GOVERNMENT Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water and Gas) and Energy Resources Departments.
The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to : www.longbeach.gov .
THE DEPARTMENTThe Technology & Innovation Department (TID) plans and develops the technology infrastructure for the City and provides a centralized resource for technology deployment and support throughout the City. The Department integrates people, processes, and technology to increase the efficiency and effectiveness of City services through the work of its 197 FTEs while operating on a FY 2024 annual operating budget of nearly $73 million and multi-year capital projects budget of $101 million. TID is organized into five bureaus: Business Operations, Digital Services, Enterprise Information Services, Infrastructure Services, and Technology Engagement & Support. The Department also manages LBTV, a production studio that develops custom programming and distributes City multimedia content via its broadcast TV station and social media platforms. Additional information about the department is available at www.longbeach.gov/ti .
EXAMPLES OF DUTIESTHE POSITIONThe Technical Support Officer for Desktop reports directly to the Technology Engagement and Support Bureau Manager and has an essential role in providing technology support to the City. TID is a technologically talented and savvy organization that is incorporating a private sector philosophy into a municipal environment, challenging staff to be highly innovative and adaptive. This environment requires a leader with a high level of understanding of current trends and future directions in technology, while managing expectations and project timelines. The Technology Support Officer will oversee the Desktop Support Division which includes: Desktop Support, Police Department Desktop Support, Mobile Device Support, and the Help Desk.
The Officer will oversee approximately 22 employees and a number of contractors, provide progressive and proactive leadership to ensure exceptional customer service and efficient and effective delivery of innovative technology services. This position is part of TID’s management team that leads and advises Long Beach to effectively respond to a rapidly evolving technology environment. The City currently has a number of critical projects in various phases of implementation. These projects include the management and expansion of the TID service management system and the upgrade from Windows 10 to Windows 11.
THE IDEAL CANDIDATEThe ideal candidate is a strategic thinker that brings high levels of vision and innovation in tandem with the ability to operate in a fast paced, fluid, and dynamic operational environment. A collaborative, active, and engaged leadership style will be essential towards creating a positive, team oriented environment and in establishing positive relationships with staff, peers, and the executive leadership team and policy makers. In helping to create a sense of trust and accountability, the new Technical Support Officer will be an open and sharing communicator and progressive mentor focused on staff development. The expectation is to effectively navigate, address, and adapt to the myriad of complex organizational considerations with a high level of energy and sense of enthusiasm. A high premium on service delivery and positive customer experiences will be essential in being perceived as a true business partner with city operations.
EXAMPLES OF DUTIESThe specific responsibilities and essential priorities for this role include:
- Plans, organizes, and directs the activities of the Desktop Division;
- Oversees the Desktop Support, Police Department Desktop Support, Mobile Device Support, and Help Desk workgroups;
- Liaison to City Departments for end user technology requests, issues, and escalations;
- Prepares, monitors, and controls the Division budget in collaboration with the Technology Engagement and Support Bureau Manager;
- Approves all purchases for the Division;
- Prepares oral and written reports for senior managers, the City Manager, and elected officials;
- Selects, trains, evaluates and directs subordinate staff;
- Monitors and oversees the debt financing for the computer replacement program;
- Negotiates and administers numerous technology vendor contracts for goods and services;
- Represents the City with professional organizations; and,
- Performs other related duties as required.
REQUIREMENTS TO FILEMINIMUM REQUIREMENTS- Five (5) years of increasingly professional level experience in the Information Technology, business administration or project management fields with at least two of those years at an administrative or supervisory level with responsibility for budgets, personnel administration and project management.
- Bachelor’s Degree from an accredited college or university (proof required*). Preferably in Computer Science, Information Systems, Public Administration, Business or related field. Experience may be substituted for a degree on a year for year basis.
DESIRABLE QUALIFICATIONS- Experience working in a customer service focused environment;
- Ability to solve problems using creative and innovative methods;
- The ideal background will include a mix of private and public sector experience with a focus on project management, IT customer service or desktop support.
- A Master’s Degree in Computer Science, Public Administration, Business or related field is desirable.
SELECTION PROCEDUREThis recruitment will close at 11:59 PM Pacific Time on Saturday, September 28,2024. To be considered, please submit an online application, including a cover letter, resume, and proof of education (if qualifying with a degree) in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.
Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please call (562) 570-6927.
The City of Long Beach is an
Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the
California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting
https://calcivilrights.ca.gov/fair-chance-act The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the
Applicant Appeal Process by visiting Applicant Appeal Process (longbeach.gov) .
The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6927.
For technical support with your governmentjobs.com application, please contact (855) 524-5627.
Employee BenefitsThe City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include:
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Medical and Dental Insurance•
Life Insurance•
Retirement Plan (P.E.R.S.)•
Paid Vacation, Personal Holidays and Sick Leave•
Deferred Compensation•
Credit Union Membership•
Free Bus Transportation (Long Beach Transit)•
Flexible Spending Accounts•
Free Employee Parking•
Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).
Closing Date/Time: 9/28/2024 11:59 PM Pacific
