Health Services Manager

CAREER DESCRIPTION

Health Services Manager
(Forensics)

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 PM (PST) on September 11, 2024. Qualified applicants are encouraged to apply immediately.

This recruitment is being held to establish an open eligible list to fill current and future Health Services Manager positions within this specialty. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

HEALTH CARE AGENCY

The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family, and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT

Behavioral Health Services (BHS) Division consists of the following service areas, Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensic and Justice Involved. These service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.

THE PROGRAM

Forensics and Justice Involved Division provides oversight, evaluation, and treatment for all of the mental health justice involved for Orange County. This includes Collaborative Courts, AOT, Mental Health Diversion, AB109 & Re-entry, Assisted Intervention Court, Whatever It Takes collaborative court, and Recovery Court/Opportunity Court, CONREP, LPS Psychology Unit, SB317 Incompetent to Stand Trial Diversion unit, CARE Court, and Early Access and Stabilization Services.

THE OPPORTUNITY

There is one (1) immediate vacancy in the Forensics Division.

The Health Services Manager in Forensics is responsible for overseeing programs, which are legislatively required, and may be called upon for courtroom testimony and collaborating with various County, State, and justice stakeholders. The position also oversees and maintains multiple Department of State Hospitals (DSH) contracts and budgets, collaborates with justice partners, provides feedback, and supervises various types of court reports, and will help to develop and build new programs. The Health Services Manager will also provide oversight to the Conditional Release Program (CONREP) and Early Access to Stabilization Services (EASS) which are under the jurisdiction of the County's Health Care Agency (HCA) and the Department of State Hospitals (DSH). CONREP is a statewide system of structured treatment protocol and community-based supervision for forensic patients. CONREP is for patients found not guilty by reason of insanity, incompetent to stand trial, mentally disordered sex offenders, or the civil committed with a mental disorder. The EASS program provides Early Access and Stabilization Services, as specifically set forth in subsection B, below, to individuals charged with felony offenses and found by the courts to be Incompetent to Stand Trial pursuant to Penal Code section 1370 and are housed in Orange County Jail. This management position is also responsible for overseeing placement evaluations for both misdemeanor and felony Incompetent to Stand Trial (IST) for individuals who are waiting for a forensic inpatient psychiatric bed in a DSH facility or placement in a jail-based competency treatment program.

Additional duties include:

• Plans, coordinates, and evaluates health services programs and/or projects in areas including, but not limited to public health, mental health and recovery, correctional health, and medical health.
• Directs, coordinates, and participates in the development and implementation of program goals, objectives, policies, procedures, and priorities that balance both mandated services and community needs.
• Researches, analyzes, develops, and reviews medical, clinical, grant, and related reports, agreements, applications, presentations, and other documents.
• Negotiates, develops, and manages contracts; and monitors and evaluates for compliance with contractual obligations.
• Develops and maintains effective working relationships with a variety of public and private organizations, including other County departments and agencies, advocacy groups, and client organizations.
• Prepares, administers, and monitors the program budget to ensure the accomplishment of program and service objectives within budget restrictions.
• Prepares and presents a variety of reports and correspondence to higher-level management, staff, and the community.
• Supervises professional, paraprofessional, and support level staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Ensures compliance with applicable regulations, policies, and procedures.
• Performs other duties of a similar nature and level as assigned.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES

The ideal candidate will demonstrate leadership skills as well as outstanding interpersonal and communication skills. Valid registration as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC) or Licensed Psychologist may be desirable for some positions.

In addition, the ideal candidate will possess extensive knowledge and experience in the following core competencies:

Professional and Technical Expertise

• Interpreting and implementing laws, regulations, policies, and procedures concerning health care regulations
• Understanding and adapting to behavioral health including current issues, challenges, and trends
• Software proficiency with Microsoft Word, Excel, and Outlook

Critical Thinking | Decision Making | Innovative Problem Solving | Delivering Results

• Using appropriate judgment, data, and risk management skills in making business decisions and formulating policy recommendations for achieving positive business outcomes
• Analyzing problems and proposing solutions while dealing with changing priorities
• Managing programs within regulatory and budgetary guidelines, in collaboration with program support/budget
• Identifying department needs; and the development, design and implementation of program objectives, policies and procedures, compliance and audits
• Partnering with Human Resource Services in handling personnel issues

Leadership l Handing & Resolving Conflict | Coaching & Developing Others

• Ensuring that individual performance action plans are aligned to MHRS business strategies
• Developing, mentoring, motivating, supervising, and evaluating performance of staff
• Clarifying performance expectations (e.g., roles, responsibilities, standards, and goals) collaboratively with staff
• Acknowledging and recognizing staff contributions, accomplishments, and superior performance
• Ensuring that staff have the resources they need, and that the workforce as a whole has the capacity and diversity to meet current and long-term objectives

Building & Maintaining Relationships | Informing

• Communicating effectively on sensitive issues, demonstrating excellent judgment and diplomacy, leading to successful outcomes
• Building effective working relationships inside and outside the organization and dealing effectively with various levels of the organization
• Producing clear, informative, and concise written documents, emails, project status reports and briefs
• Presenting information and materials to various types of audiences

MINIMUM QUALIFICATIONS

Click here to view the minimum qualifications for the Health Services Manager classification as well as the physical & mental requirements and the working & environmental conditions.

RECRUITMENT PROCESS

Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview |SOI (Weighted 100%)

Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. The competencies to be assessed include the following:

• Critical Thinking (18.93%)
• Building and Maintaining Relationships (16.60%)
• Leadership (16.41%)
• Delivering Results (16.39%)
• Decision Making (16.25%)

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List

Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP)

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19-related requirements.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Center for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.

Email Notification

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

Frequently Asked Questions

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Janeth Boudreaux at 714-834-2217 or Jboudreaux@ochca.com .

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information .
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

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