Position Description

Application Deadline: September 16, 2024
Exam #: 24/43G01/08SP

The Monterey County, Information Technology Department (ITD) consists of four (4) operational Divisions: Administration; Applications & Customer Support; Infrastructure & Operations; and Information Security. ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption. ITD's focus is on developing a sustainable, customer focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses, and visitors. View summary of ITD services here .

The Applications and Customer Support Division of ITD is currently seeking an Information Technology Manager to lead a high-performance team by developing, mentoring, motivating, and inspiring individuals to meet business needs effectively. The ideal candidate will possess expertise in project and resource management, with a proven ability to assess and enhance existing applications for technical improvements. The ideal candidate will also have a solid track record in establishing and enforcing policies and procedures related to application architecture, quality standards and testing. Outstanding oral and written communication skills, coupled with strong problem-solving abilities are essential. Additionally, the successful candidate will have significant experience in enterprise system implementation and support, coordinating diverse resources, planning activities to ensure dependable operation and maintenance of critical enterprise systems, and capability to build and maintain strong relationships with business users.

The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time or temporary basis.

Examples of Duties

• Acts as primary point of contact with clients to identify, coordinate, oversee, and ensure implementation of technology solutions; consults with department(s)/client(s) to determine scope of project, needs assessment, and implementation plan, evaluates user requests for services.
• Interviews, selects, supervises, motivates, and evaluates staff, provides technical and professional skills training; and manages staff performance.
• Coordinates and monitors staff, resources, and projects to provide exceptional service delivery, determines and improves customer satisfaction levels.
• Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; directs the design, development and implementation of new projects; establishes timelines to implement new or enhanced equipment, systems, programs or projects; monitors and reviews work in progress, providing technical assistance and guidance.
• Analyzes, recommends, and writes procedures, standards and policies consistent with Information Technology departmental plans and County policies, practices, goals, regulations and established information technology architecture; evaluates information system support best practices and ensures policies, standards, and procedures are followed by staff.
• Oversees and participates in the systems development life cycle including needs analysis, cost benefit analysis, structured analysis, project planning and management, systems installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Thorough Knowledge of:

• Principles and practices of complex information systems technology (hardware and software), including system architecture, IaaS, SaaS.
• Principles and practices of project management including needs assessment, project prioritization, cost-benefit analysis, system implementation, user acceptance testing, resource allocation, logistics, coordination, and contract monitoring.
• Principles and practices of fiscal management including project estimating, cost accounting, audit principles, and budget planning for information technology projects and functions.
• Industry trends, concepts, and best practices for development, maintenance, and improvement within the assigned area.
• Principles and practices of customer service to develop and maintain a high level of customer satisfaction with services and products delivered by the Department.

Working Knowledge of:

• Principles and methods of management, including work planning, analysis, and the selection, supervision, and evaluation of employees.

Skill and Ability to:

• Plan, supervise, mentor, motivate, lead, and evaluate the activities of subordinate staff; establish and hold staff accountable for goals and performance standards.
• Plan, coordinate and implement work plans to achieve a designated objective; coordinate multi-faceted projects and studies, including coordination and planning of resources, personnel, and timetables; and prioritize competing requests for service.
• Develop, manage, coordinate, and implement multiple projects including techniques utilized in needs assessment, planning critical path timelines, resource allocation, logistics and coordination.
• Analyze data, current trends, legislation, operating issues, technology, and complex administrative and technical problems; evaluate alternatives; develop innovative approaches and implement effective solutions.
• Communicate effectively both orally and in writing; communicate technical information to persons not familiar with information technology.
• Exercise good judgement, decisiveness, innovation, and creativity required in situations involving the direction, control, and planning of an entire program or multiple projects.
• Prioritize competing request for services, time and resources.
• Establish and maintain excellent and effective working relationships with department personnel, staff, vendors, peers, and management; and provide excellent customer service.

.

Examples of Experience/Education/Training

Any combination of training, education, and/or experience which provides the knowledge, skills, and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Education:
Possession of a bachelor's degree in Business Administration, Public Administration, Computer
Science, Information Systems, Software Engineering, or a closely related field from an accredited four-year college or university;

AND

Experience:
Six (6) years of increasingly responsible professional experience performing varied and complex analytical work in a related information technology field, including at least two (2) years of experience working a supervisory, lead and/or technical expert capacity.

Additional Information

CONDITIONS OF EMPLOYMENT:
The required conditions of employment include, but are not limited to the following:

• Successfully complete a background check to include fingerprinting.
• Possess and maintain a valid California Class C driver's license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including on-call, evenings, weekends, holidays and during times of disaster and/or emergency.

BENEFITS:

The County of Monterey offers an excellent benefits package. Please visit our website to view the Unit "X" Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolutionor Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply online at https://www.governmentjobs.com/careers/montereycounty

by September 16, 2024, 11:59PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours

Monday - Friday, 8:00 AM - 5:00 PM, by contacting:
Information Technology Department
Attn: Suzanne Paluck, Human Resources Analyst

1590 Moffett Street

Salinas, CA 93905
Phone: (831) 759-6984 | Email: palucksm@countyofmonterey.gov

ITD website: https://www.countyofmonterey.gov/government/departments-i-z/information-technology

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the supplemental questions

Applicants who fail to provide all required materials by the application filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Suzanne Paluck, Human Resources Analyst at (831) 759-6984 or palucksm@countyofmonterey.gov .

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 9/16/2024 11:59 PM Pacific

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