Parks & Recreation Recreation Operations Assistant (Pro Shop Attendant, Golf) Posting Expires: Open Until Filled General Description and Classification Standards Assist the Operations Manager in achieving objectives by maintaining membership and facilities, and generating revenue.
Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive; may perform other duties as assigned.
- Provides assistance to customers in all facets of daily operations; perform operations and function of facility to increase efficiency and quality of services.
- Make reservations, assist customers with needs at the course level. Answer customer queries to meet needs while following established policies and procedures.
- Maintains and grows membership and customer base by promptly handling member and guest concerns and issues.
- Ensures open communication and high visibility to members and guests.
- Work closely with the Operations Manager, F&B Director, and all other department heads to ensure compliance with facility standards.
- Employ multiple procedures and methods to accomplish tasks.
Additional Responsibilities: - Follow safety guidelines, monitor transaction handling procedures and thoroughly follows all security policies.
- Adhere to work methods, timetables, performance standards, etc.
- Implement and support all initiatives and programs as requested by management.
- Attend staff meetings as needed.
Knowledge, Skills & Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
- Knowledge of pro shop practices, policies, and procedures as necessary in the completion of daily responsibilities; Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
- Ability to communicate both orally and in writing in a clear and concise manner.
- Physical lifting and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Minimum Qualifications - Education and Experience: High School Diploma or GED equivalent.
A basic knowledge of golf and golf tournament operations.
Preferred Education & Experience: Two (2) years of experience in Customer Service (or related operational role).
Licensures and Certifications: Valid driver’s license required.
DPR2024
