Business Systems Analyst, Senior

Position Description

The City of Tacoma’s Environmental Services Department has an exciting opportunity for an Business Systems Analyst to join the Asset Management and Technology Services Division. This Division is responsible for asset management related activities for the collection systems, pump stations, and the treatment plants. In addition, the group is responsible for the development of software applications to support the business needs of work groups throughout the Environmental Services Department. This position will play a vital role in managing various technology projects for the Department including user requirements gathering, alternatives analyses, reporting development, and end user training.

The Environmental Services Department believes everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. Our goal is to be a leader in the industry by creating cost-effective programs to sustain a high quality of life and increase customer satisfaction with innovative approaches to solid waste, wastewater, and stormwater utilities.

Job Duties & Responsibilities:

• Process Analysis: Document existing processes and identify opportunities for improvement. Research and evaluate available technologies to assist with process improvements.
• Solution Development: Design, develop and maintain less complex databases. Work may include solutions using the O365 platform, SmartSheet, or other technologies.
• Project Management: Serve as a project manager on various technology projects for the Department. Work includes scope development with end users, schedule development and oversight, budget development and tracking, user training, and vendor coordination.
• Reporting: Extract data from various data systems and develop reports for users based on end user requirements.
• Collaborate: Contribute your ideas to the team. Present results and recommendations to peers and management. Participate in discussions in regional forums.

Qualifications

MINIMUM EDUCATION*
Bachelor's degree in public or business administration, information technology or directly related field.

MINIMUM EXPERIENCE*
4-years of progressively responsible analytical and/or functional analyst, user support or database maintenance work in area related to assignment.

*Equivalency: 1 year of experience = 1 year of education

DESIRABLE QUALIFICATIONS:

• Strong investigative and exploratory skills
• Ability to present technical information clearly and concisely
• Previous experience successfully providing project management support for technology projects
• Excellent writing skills
• Experience with SharePoint, Smartsheet, and other less complex data management solutions
• Experience developing reports
• Experience with SAP

Physical Requirements and Working Conditions
Positions in this class typically require:

• remaining in a stationary position for 90% of the time with occasional movement to access office files, machinery and similar productivity tools (standing, sitting, walking).
• constant operation of a computer, as well as use of a calculator, printer and similar office tools (fingering, grasping, feeling, repetitive motions.
• communication and the exchange of information with others (hearing, seeing, talking.
• occasionally exerting up to 10 pounds of force to move, transport or position objects (sedentary work.

Work may also occasionally require:

• movement around the work place to pick up objects (stooping, walking, reaching).
• traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking).
• exerting up to 20 pounds of force to move, transport or position objects (light work).

Telework/Remote Work
The City of Tacoma is committed to fostering a workplace that is innovative and flexible, and which attracts, supports, and retains a diverse and talented workforce. This position is hybrid eligible. The successful candidate may apply for and request approval for a Telework Arrangement (up to three days per week off-site) or may work from our offices located at 326 East D Street in Tacoma, WA.

Knowledge & Skills

Selection Process & Supplemental Information

WHY WORK FOR THE CITY?
The City of Tacoma offers a generous program of employee benefits:

• Outstanding working conditions and an exceptional quality-of-life environment.
• Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
• Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
• Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
• Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
• Personal time off.
• Paid holidays.
• A great pension plan.

City of Tacoma Commitment to Diversity and Inclusion
One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma:
With a population over 210,000, Tacoma is the third largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional.

When you work for the City of Tacoma, you'll enjoy a healthy work/life balance, the potential for flexible schedules with some job classifications, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny:

http://www.cityoftacoma.org/
http://www.traveltacoma.com/

To be considered for this challenging and rewarding career opportunity:
Interested individuals must complete the online application and attach a detailed resume and cover letter that includes major responsibilities and accomplishments related to this position.
This is a competitive selection process. Your application will be reviewed and evaluated on the basis of education, certifications and related experience. Applicants who have the strongest backgrounds related to the responsibilities of this position and who most closely correspond to the City of Tacoma's needs will be placed on a referral list for review and potential interview selection.

Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to passing a pre-employment background and references check.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 9/16/2024 5:00 PM Pacific

Tacoma, Washington United States View Map