Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: Academic Professionals of California - Unit 4
Job Classification: SSP IV
Anticipated Hiring Amount: $6,019 - $6,213 per month
Work Hours: Monday - Friday 8:00 am-5:00 pm
THE DEPARTMENTThe Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success oversees academic and student success related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, and academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The Office of Student Success collaborates with academic programs, enrollment management services, and college leaders to help students meet their academic goals.
DUTIES AND RESPONSIBILITIES: Coordinates and supports advisor training and professional development:
- Coordinates and implements annual advisor training schedule, including CPP Connect training, NACADA webinars, and annual conferences, Academic Advisor Council, Orientation training, new tool rollouts, analytics support, and faculty workshops.
- Research current advisor training and development trends and create proposals for professional development and training activities.
- Co-lead the planning and implementation of major campus advising events, including Day of the Advisor and the Outstanding Advisor Awards. This includes developing and maintaining the budget, leading the planning committees, coordinating with campus, system, and professional colleagues, organizing logistics such as meals, rooms, printing, speakers, etc, drafting communications, coordinating with the President and Provost's offices, etc.
- Coordinate regular advisor working groups to continue to update policies and processes as needed, including advising communication, e-advising support, professional development, and other topics as they arise.
- Partner with the Assoc. Director of University Advising and the Communication Specialist to monitor and update the annual Academic Advising Handbook. Maintain awareness of policy updates and ensure they are reflected in advising resources, including the handbook, website, etc.
- Coordinate with campus partners to draft and disseminate bimonthly advising newsletter and regular communications about upcoming training. Maintain the advising professional development website.
- Provide onboarding and ongoing monthly training for Student Success Ambassadors deployed to the colleges.
- Partner with campus colleagues such as New Student Programs, Retention and Graduation Specialists, and others to coordinate and disseminate critical information about key campus initiatives.
Serve as Lead for Early Alerts, Undeclared Advising, and E-Advising Teams:
- In partnership with OSS leadership, train and support the early alerts, Undeclared Advising, and e-advising teams.
- Provide leadership, support, and vision for university advising-based activities related to early alerts, Undeclared Advising, and e-advising technology. Coordinate and expand partnerships with these areas.
- Engage in ongoing assessment of early alerts, Undeclared Advising, and e-advising technology, and provide regular reports to OSS leadership and campus partners. - Under the general direction of the Assoc. Director of University Advising, and in collaboration with the e-Advising Technology Coordinator, implement e-Advising tools, including CPP Connect (appointment scheduling, planner, scheduler, mobile app, and analytics), the DPR, TCR, and roadmaps.
- Support the e-Advising team in collaborating with the Office of Academic Programs and academic departments to enhance existing curriculum and advising tools (i.e., curriculum sheets, roadmaps, etc.) to ensure they are accurate and student-centered.
- Research best practices by reviewing literature and consulting with colleagues at peer institutions to develop new advising programs enabled by e-advising tools, Undeclared advising, and early support efforts.
- Support Bronco Advising Center Bronco and Office of Student Success on all advising practices relating to student support, including using QLess, ServiceNow, CPP Connect training, and other initiatives.
- Navigates complex and sensitive situations as the need arises in the office.
- In partnership with the HEERA manager, provide staff training, feedback, guidance, and coaching. Ensure staff attend university-based training and opportunities.
- Partner with the HEERA manager to monitor the center's business operations, give work assignments to the team, and train and resolve procedural issues.
- Coordinate workflow and daily operations for program and staff to ensure adequate coverage and service to students, families, and staff. Delegates tasks consistent with staff job descriptions.
- Identify service gaps and recommend improvements to the service delivery methods and procedures.
Advising and Support:
- Utilize knowledge of university policies and processes to advise undergraduate students about general academic requirements, particularly Undeclared Students.
- Collaborate with multiple campus advisors (including college advisors, Athletics, International Center, etc...) to help students achieve academic success.
- Document important information given to advisees regarding their academic progress for consistency and accuracy.
- Serve as an active member of the College and University advising community. Regularly participate in the Academic Advisor Council and attend its meetings, as well as advisor training, webinars, and workshops.
- Participate in supplemental advising committees and working groups, as appropriate.
Advising Caseload Assignment Support and Implementation:
- Partner with the Associate Directors to streamline advising caseload assignments by regularly running reports and assigning students to their appropriate advisors.
- Develop and disseminate communications when advisor assignments change or are updated.
- Establish partnerships with the Academic Departments to ensure faculty mentors are appropriately assigned.
QUALIFICATIONS: - Bachelor's Degree Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
- Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
- Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
- Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
PREFERRED QUALIFICATIONS: - Experience cultivating a learning environment that is inclusive and meets the needs of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the student, community and employee populations.
Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.
We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona's future as a university must be linked to the success of its Black community.
More information about our campus initiatives can be found on the Office of Inclusive Excellence's website .
Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ .
Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ .
CSU Classification This position is part of the APC bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $6,019 and maximum $8,585 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ .
Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf .
Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .
Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices .
Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .
Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona's Employment Notices web page.
Advertised: Aug 22 2024 Pacific Daylight Time
Applications close: Sep 05 2024 Pacific Daylight Time
Closing Date/Time:
