Associate Customer Service Representative - My Tax Portal UnitDepartment of Revenue Location: 301 W. High Street, Jefferson City, MOScheduled Hours: 8:00 am - 5:00 pm
DOR’s Vision: To provide every customer the best experience every time.As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the MyTax Portal Unit, you will assist in overseeing the Missouri MyTax portal functions for The Division of Taxation. The MyTax portal is the online resource for business and individuals to file and pay their taxes. You will answer emails, chats, and phone calls regarding the portal and portal accounts. You will also test new functions of the portal. To be successful in this role, you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter
- Assist customers in person in the Tax Information Office
- Research accounts
- Process tax documents
- Report productivity
- Research and problem solve issues in the portal
- Analyze customer questions to recommend improvements to the portal
- Test new portal functions
- Special projects
CORE COMPETENCIES NEEDED: - Computer Literacy
- Self-motivated
- Attention to Detail
- Excellent Communication Skills
- Reliable
QUALIFICATIONS: - Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work.
- Have a commitment to customer service
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
