What You'll Be DoingEmergency Communication Center (ECC) Supervisors are responsible for the efficient operation of the ECC, overseeing operations and the actions of personnel. Supervisory responsibility shall be carried out in accordance with ECC policies and procedures, Wake County Sheriff’s Office policies and procedures, and all applicable laws.
ECC Shift Supervisor responsibilities include, but are not limited to: - Schedule personnel in accordance with the ECC Personnel Scheduling policy including maintenance of on-call schedules, and appropriate accounting of any overtime, leave requests and leave balances for assigned subordinates
- Have a thorough knowledge of all ECC procedures, all applicable WCSO policies and procedures, and their applicability to diverse situations
- Ensure personnel are aware of and understand all ECC procedures, directives, and memorandums
- Enforce all policies and procedures and report any significant violation of policy or procedure to the subordinate’s immediate supervisor without delay
- Answer incoming emergency and non-emergency calls, dispatch requests for service as well as ensure that all calls are dispatched in a timely manner ensuring information and addresses are correct
- Maintain a business-like environment conducive to a professional organization
- Hold employees accountable for performance as supervisors are accountable for the accomplishment of tasks performed by subordinates
- Ensure that all personnel have adequate tools, supplies and materials for optimal performance and staff development
- Maintain records of all assigned personnel including commendations, disciplinary actions and other related information for evaluation purposes including rewarding and disciplining employees as appropriate
- Receive and investigate complaints involving ECC personnel, if permitted by existing staffing levels and/or workload
- Perform any additional duties as assigned by the ECC Director, ECC Deputy Directors, or Division Leadership
About Our TeamWith a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4200 employees and approximately 1000 of those are employed by the Sheriff’s Office that provides law enforcement services throughout the community. With over 850 square miles of area and 1.1 million residents, Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the County. For more information about the Wake County Sheriff’s Office, visit www.wake.gov/sheriff.
The Basics (Required Education and Experience) - High school diploma or GED
- Citizen of the United States
- Three years of experience as a telecommunicator at a 911 or emergency communications center
- Equivalent education and experience are accepted
- No felony charges or convictions
- Candidates must undergo an extensive background investigation including, but not limited to, physical fitness assessment, reading test, medical exam, drug screen and psychological exam
- Must meet all the applicable standards with the North Carolina Sheriff’s Training and Standards Commission as well as the policies of the Wake County Sheriff’s Office
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Experience as a supervisor in an emergency communications center
- Three plus years of experience working in a Public Safety Answering Point (9-1-1) or Emergency Communications Center for a government public safety agency
- Current certification from the NC Sheriff’s Education & Training Standards Commission Basic Telecommunicator Certification Course (TCC) or an industry equivalent that meets or exceeds this standard (e.g., IAED Emergency Telecommunicator Certification (ETC), NENA
How Will We Know You're 'The One'? - Excellent oral and written communications skills
- Ability to communicate with those under duress while remaining calm and professional
- Ability to make effective decisions in emergency/non-emergency situations
- Ability to multi-task with strong accuracy and attention to detail
- Basic computer skills with emphasis on data entry
- Ability to maintain confidentiality
- Ability to work as a member of a team
About This PositionLocation: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Days, nights, weekends and holidays
Hiring Range: 27.43 per hour
Market Range: 27.43 - 32.03
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: This position is open until filled and may close at any time.
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
