Professional Development Manager - Interpreter Services

Title: Professional Development Manager - Interpreter Services

Pay Grade:SM1

Starting Pay: $105,858.26

Departmental Mission Statement: The Office of Access, Diversity and Fairness (“OADF”) is led by the Chief Access, Diversity and Fairness Officer (CADFO) and is tasked with the overall responsibility for the Court’s policies and practices related to access, fairness, diversity, equity, and inclusion. The following five departments report to and are supervised by the CADFO: the Office of Diversity, Equity, and Inclusion; Office of Access to Justice and the User Experience; Office of Court Services and Law Libraries; Office of Language Access; and Office of Alternative/Online Dispute Resolution Programs. Diversity, equity, and inclusion are essential components of dignified and respectful treatment. The creation of the OADF reflects The Trial Court’s commitment to ensuring that court-involved individuals, whether they are parties to a case, victims, attorneys, jurors, or court employees, are treated with dignity and respect, and are given the information necessary to understand and navigate court systems, policies, and practices.

The Office of Language Access (OLA) advances access to justice by providing language services to limited English proficiency (LEP) and deaf and hard of hearing (DHH) individuals in the Court system. As such, OLA provides statewide oversight of court programs and services for spoken language access to interpreters and translators for LEPs, and sign language or communication access real-time translation for DHH individuals. Among other functions, OLA organizes interpreters to be available at court events that require interpretation services.

ORGANIZATIONAL PROFILE:

https://www.mass.gov/orgs/executive-office-of-the-trial-court

Notes: Compensationcommensurate with experience.Please upload a current resume during the application process. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual.

Position Summary:Working within the Office of Language Access, the Professional Development Manager for Interpreter Services provides management and supervisory oversight of a variety of professional development, continuing education, recruitment, court interpreter certification, and training programs and initiatives for staff and per-diem interpreters.

The Professional Development Manager will be responsible for the recruitment of qualified court interpreters and translators for spoken languages, the development and administration of court interpreter certification and training programs, and other areas related to the professional development of staff and per-diem interpreters. While it is not expected that all OLA training programs will be delivered by the Manager, a substantial role in leading such programs is envisioned.

The Manager will implement a comprehensive plan of action for recruiting per-diem interpreters for all spoken languages and collaborating with Trial Court Talent Acquisition for other positions necessary to fulfill language access needs. The manager will also develop a sustainable interpreter certification and training program to assure compliance with state and federal laws and Trial Court policies, and serve as the point of contact for staff, interpreters, and the courts for ongoing professional development, continuing education, court interpreter certification, and training programs.

The Professional Development Manager will manage special projects and collaborate on a regular basis with the Trial Court’s Judicial Institute on respective e-Learning or in-person courses, instructional written materials, and the like for the progression of interpreter and translation services.

The Manager is also responsible for developing and implementing programs and policies to ensure that interpretation and translation services to LEP and DHH users of the court system are provided according to OLA and professional standards. This includes monitoring the quality of the services and taking corrective action if service quality falls below expected standards.

Supervision Received:The Professional Development Manager receives general direction from the Deputy Director of the Office of Language Access and his/her designee and is evaluated for professional soundness in performing duties in accordance with policies, regulations, and all best management practices and established guidelines within OLA.

Duties: • The Professional Development Manager is responsible for the management and supervision of continuing education in language proficiency programs and initiatives relative to spoken language access;

• The Manager provides supervisory oversight of OLA professional development opportunities for staff and per-diem interpreters, and when applicable, the courts;

• Manages the planning process including financial projections for resources necessary for programming;

• Identifies operational issues and receives guidance from the OLA Deputy Director on resolving those matters relative to interpretation and translation services;

• Provides supervisory oversight to courts based or interpreter inquiries on various professional development, continuing education, or court interpreter certification and training programs relative to interpreter services;

• Reviews and monitors data of interpreter requests to track trends and patterns in planning and implementing statewide recruitment efforts;

• Prepares PowerPoint presentations for interpreter services, manages Smartsheet data for continuing education hours, and identifies quarterly and annual offerings for staff, interpreters, and when applicable, the courts;

• Follows up with local community, higher education stakeholders to ensure interpretation and translation resources, and current information are available for continuing education programming;

• Advances language access and signature service delivery of interpretation and translation services to limited English proficient (LEP) individuals;

• Holds meetings with interpreters to ensure they follow the Code of Professional Conduct for Trial Court Interpreters and Standards and Procedures of the Office of Language Access for their service assignments;

• Utilizes existing and develop new relationships and contacts within the judiciary interpretation and translation industry to identify potential language assets;

• Builds relationships with university programs and other sources of new interpreters; recruits new staff and per-diem interpreters to satisfy growing language access needs;

• Generates interpreter services summaries of operational and strategic planning meetings, and produces regular status reports;

• Manages the digital training calendar for interpreter services, posted in TeamWork, the interpreter software, to identify programming, milestones, and logistics of professional development efforts and tracks timely deliverables;

• Provides on-site and off-site oversight to statewide court departments and divisions on interpreter services initiatives;

• Provides supervisory oversight of interpreter services performance evaluations and conducts field visits throughout the Commonwealth of interpreter courtroom and outside of courtroom performance;

• Actively promotes the diversity, equity and inclusion priorities of the Trial Court;

• Requires travel throughout the Commonwealth.

• Performs other duties as required.

Job Competencies:All applicants must be able, through the interview process, to
demonstrate knowledge and understanding of the following areas:

Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court.
Mission Understands, upholds, and communicates the Trial Court and departmental missions.
Applied Knowledge Demonstrates project management skills and the ability to innovate and drive enhancements and efficiencies in organizational initiatives.
Problem Solving Accurately assesses service and programmatic related problems in the Trial Court and recommends and facilitates appropriate solutions.
Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development.

Minimum Requirements: These are the minimum requirements necessary to apply for the position of Professional Development Manager for Interpreter Services:

Education & Experience:

• A bachelor’s degree, preferably in modern languages, humanities, social sciences and/or translation or other related field; an advanced graduate degree is preferred;
• Six (6) years of full-time relevant professional experience as a qualified interpreter and/or as supervisor of interpreters.
• Equivalent combinations of education and/or experience will be considered for satisfying the required minimum requirements.

Knowledge, Skills, and Abilities

• Ability to communicate clearly and effectively in oral and written form; to organize and clearly present written material, as demonstrated by the preparation of instructional training and statistical reports;

• Ability to handle multiple assignments with minimal supervision;

• Ability to work collaboratively and effectively with people and organizations representing diverse interests and experiences;

• Ability to travel to courts and other stakeholder institutions throughout the Commonwealth.

• Experience in professional development, training and recruitment are not mandatory but preferred. Similarly, knowledge of the judicial system, especially in Massachusetts, is highly valued.

Closing Date/Time: 2024-11-21

Boston, Massachusetts United States View Map