Job Description
General Description and Classification Standards
This is an experienced, seasoned level position in providing information and assistance to the public, including customers, constituents, and other parties, in person or by phone, email, or written correspondence, including difficult or challenging issues or resolving issues with difficult customers. Determines nature of problem or request and responds or directs individual to correct resource. Duties include, but are not limited to investigating and resolving complaints; assisting customers; preparing reports and documents; and providing information. May provide training or guidance to new representatives.
Supervision Received
Works under general supervision and follows standardized procedures and written instructions to accomplish assigned tasks. May set work sequence or priorities.
Minimum Qualifications Education and Experience
High school diploma or General Equivalency Diploma (GED) 2 years' of work experience in customer service at the level of Customer Service Representative.
Preferred Education & Experience
Same as minimum.
Licensures and Certifications
None required
Minimum Qualifications Education and Experience
High school diploma or General Equivalency Diploma (GED) 2 years' of work experience in customer service at the level of Customer Service Representative.
Preferred Education & Experience
Same as minimum.
Licensures and Certifications
None required
Closing Date/Time: 2024-08-27
Job Address
Atlanta, Georgia
United States
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