About the Opportunity THE IDEAL CANDIDATE The Stanislaus County Department of Aging and Veterans Services is seeking a Community Health Worker II to work as a Medicare Counselor/Volunteer Coordinator in our Health Insurance Counseling and Advocacy Program (HICAP). The ideal candidate must be able to pass the bilingual certification, c omplete and pass the Health Insurance Counseling and Advocacy Program (HICAP) Medicare counseling class, be able to communicate with a diverse older population, have demonstrated experience working with and serving older adults and/or Veterans, and have a good working knowledge of Microsoft suite along with clerical skills. The candidate will also have excellent logistical and scheduling abilities in coordinating large and small outreach activities. Managing priorities and friendly and concise phone etiquette will serve the program well.
To learn more about the Department of Aging & Veterans Services,
click here .
THE POSITION HICAP provides free counseling to Medicare beneficiaries of all ages by phone, office visits, or home visits for home bound clients. The Medicare Counselor/Volunteer Coordinator assists the professional staff under supervision in a variety of community health insurance information functions. HICAP provides education presentations to organizations interested in health insurance issues affecting older adults. The Medicare Counselor/Volunteer Coordinator will schedule appointments for counselors, enter hours and track training, create volunteers’ schedules, and become a certified counselor within HICAP. The Medicare Counselor/Volunteer Coordinator is the first point of contact in the office and on the phone for older adults and/or their families seeking information and counseling for Medicare benefits.
Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Community & Health Services bargaining unit for labor relations purposes.
Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.
This intermediate-level position, Community Health Worker II, may be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding) and performs related duties as assigned.
The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab.
Typical Tasks - Complete and pass the Health Insurance Counseling and Advocacy Program (HICAP) Medicare counseling class and counsel customers minimum of one day a week;
- Volunteer and counseling site coordination and management;
- Assist program manager as needed with volunteer recruitment, training, and recognition;
- Work with community educator to arrange and schedule outreach activities and assist with outreach as needed;
- Maintain staff and counselor registrations, record and maintain volunteer hours, and maintain volunteer mandatory training records;
- Manage front desk/main HICAP phone line and scheduling for volunteers/staff for HICAP appointments;
- Provide back-up assistance to the Senior Information Line; and
- Other duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE - Basic human anatomy and physiology;
- Available community services and resources;
- Routine nursing techniques including first aid procedures
- Aseptic laboratory techniques; and
- Methods and techniques of effective communication and interviewing.
SKILLS/ABILITIES - Function effectively as a health care team member;
- Communicate, understand and follow routine medically-oriented oral and written instructions; and
- React quickly in crises situation.
We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE FOR COMMUNITY HEALTH WORKER II PATTERN I - Qualified for promotion to Community Health Worker II.
PATTERN II - Equivalent of 12 months of clerical or paraprofessional nursing training or experience, either voluntary or paid, in a health care setting and 15 related semester units of college-level course work, including at least one class in either: Psychology, Sociology, Biology, or Physiology.
PATTERN III - Bachelor’s degree in behavioral sciences, Biology, Social Services, Nutrition, Health Education, or a closely related field.
Proof of education may be required for verification purposes after the eligible list has been established as part of the selection interview process. Proof of education (transcripts and/or degree) may be attached at the time of online application submission if available.
DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application.
- Six (6) months experience providing service to older adults; AND
- Bilingual; ability to pass a certification of oral and written testing
Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.
Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.
EXAMINATION PROCESS
Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.
- Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
- Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
- Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
- Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months.
TENTATIVE RECRUITMENT SCHEDULE Application Deadline:
August 26, 2024 Oral Examination:
September 11, 2024 (tentative) Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County .
GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at
http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.
Benefits associated with this position can be found at Benefits Summary .
Closing Date/Time: 8/26/2024 5:00 PM Pacific
