Job Summary Under the direction of the Associate Director of Housing and Residential Life Operations, the Housing Occupancy Analyst offers a range of services to on-campus residents, prospective residents, and the public. This role collaborates closely with the HRL Associate Directors to maintain housing occupancy data records and generate various occupancy reports as needed. The Analyst also ensures the accuracy and compliance of data within the StarRez system, adhering to University policies and procedures.
Additionally, the position is dedicated to delivering equitable, inclusive, and culturally sensitive services that enhance campus life quality, retention, and graduation rates. All communication and service efforts are approached with a student-centered and equity-minded perspective. Recognized by ACPA as one of the 2024 Most Promising Places to Work in Student Affairs.
Key Responsibilities - Housing Occupancy and Customer Relations: Coordinate housing occupancy for both general students and special interest groups, addressing housing insecurity. Manage communication systems and provide timely customer service.
- Administrative and Analytical: Perform a variety of administrative and analytical duties for the day-to-day administration of Housing Programs, including special assignments and report preparation.
- Lead Student Assistants: Train student assistants (SA) in University Housing procedures/policies, customer service, general office work, and how to address issues regarding confidentiality.
Knowledge Skills and Abilities Thorough knowledge of office systems and ability to use a broad range of technology, systems, and software applications. Ability to independently handle multiple work unit priorities and projects. Ability to draft and compose correspondence and standard reports. Excellent oral communication skills and effective interpersonal skills required. Incumbent must have experience processing, answering and following-up as needed with office mail, phone calls, email and in-person visitors. Must be able to respond to complex inquiries from the public, residents, parents, prospective residents, CSULB employees and students. Excellent writing and editing skills. Be able to compose and proofread professional letters, proposals, reports, meeting notes, invitations and announcements. Experience with editing and proof-reading a variety of written documents and publications. Skill in sound time management including prioritizing assignments to complete work in a timely manner. Flexibility with changes in workload, under pressure of deadlines, competing requirements, heavy workload and constant interruptions. Ability to work under pressure and remain calm and focused, and to calm and give focus to others in an extremely hectic fast-paced work environment. Skilled in analyzing information, problems, situations, practices, or procedures to define the problem or objective; identify concerns or factors, patterns, relationships; formulate logical and objective conclusions; and recognize alternatives and their implications.
Ability to exercise sound judgment and handle confidential matters as may be required to protect the rights of individuals or the University. Skilled in working independently or with minimal direction, in setting priorities and schedules and in identifying and adhering to departmental objectives. Ability to apply independent, reasoned judgment, discretion and initiative to address problems and develop practical, thorough and technically accurate solutions. Experience with a Microsoft Office/Office 365 Suite and Adobe software to ensure that incumbent will be able to prepare a wide variety of correspondence, reports, forms, brochures, flyers, agendas, minutes, advertisements and text for printed materials and web pages. Knowledge of Adobe Creative Suite. Experience maintaining an administrator’s calendar, arranging meetings, establishing agendas and participating in meetings with small and large groups of people.
Ability to provide excellent customer service to the Campus community, vendors, and other outside agencies. Skills in performing customer service in a polite and timely fashion: ability to identify what customer needs and reroute him/her to the correct department; ability to relay customer requests and complaints accurately and appropriately; to describe and convey services provided by the Division. Experience with working in a diverse, multicultural university environment. Ability to coordinate and organize a complex and continuously changing array of information, including dates, places and personnel in a systematic and efficient way. Skilled working in a team environment in a collaborative manner with all levels of organization. Skill in making travel arrangements; familiarity with airline schedules, rental car reservations and University travel regulations, etc. Experience working in a university setting or housing office preferred. Ability/willingness to commit to all university policies, procedures and guidelines including but not limited to safety, civility, information security and non-discrimination policies and procedures. Ability to operate office equipment such as fax machines; copiers; calculators and LCD projectors; scanners, etc. Ability to develop and maintain proactive working relationship with students, faculty, staff and external constituents. Ability to work some weekends and a flexible work time as needed and determined by operational needs.
Working knowledge of standard safe work practices. Ability to consistently report to work on time prepared to perform the duties of the position. Ability to make ethical decisions that align with the University commitment to Diversity, Equity, Inclusion, and Accessibility.
Serve on department, division, and campus committees as needed. Available to work weekends as needed.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience - Equivalent to a bachelor's degree in a related field and two years of related experience required.
- Bachelor’s Degree Preferred.
- Experience with occupancy management or databases preferred.
- Occasional evening and weekends.
Physical Summary Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.
Licenses / Certificates A Valid CA Driver's License, preferred.
Department Housing & Residential Life
Classification Administrative Analyst/Specialist Non-Exempt
Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Hiring Range: The hiring range for this position is $3,694 - $5,783 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,694 - $7,131 per month.
Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base 1.0 time-base, 40 hours per week.
Duration of Appointment This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .
Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Advertised: Aug 01 2024 Pacific Daylight Time
Applications close: Aug 15 2024 Pacific Daylight Time
Closing Date/Time:
