Job Summary Under direct supervision of Client Services Manager, the On-Site Support Specialist delivers outstanding customer service and support for technology installed in university classrooms and for staff computers, printers and peripherals. The On-Site Support Specialist analyzes and diagnoses user needs and quickly resolves problems; ensures assigned systems and services are properly maintained and fully operational; and assists systematic improvements and opportunities to optimize workflows. Duties include providing basic user consultation and support, applications and services administration, and documentation.
Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.
Key Qualifications - Degree in computer science, information technology or related field.
- Experience in an institutional/educational environment utilizing a customer-oriented and service-centered attitude
- At least one year of experience in a customer service setting.
- Knowledge of or experience with web conferencing/distance learning technologies.
- Knowledge of or experience with Active Directory.
- Knowledge of or experience with the application of remote desktop support tools.
Education and Experience - Bachelor's Degree (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis).
Salary and Benefits Anticipated Hiring Range: $52,500 - $68,250 Per Year
Classification Range: $46,788 - $90,072 Per Year
Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.
Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu .
Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer.
Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).
Positions are posted for a minimum of 14 calendar days. Advertised: Jul 30 2024 Pacific Daylight Time
Applications close:Closing Date/Time:
