DescriptionNote: This position will remain open until filled. First review of applications is scheduled to occur for applications received before 5:00 PM on August 8, 2024. This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established.
Information Services Department The Information Services (IS) Department provides essential internal services to all City departments by integrating people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the city to function securely and reliably. We recognize the importance of partnering with city departments to develop technology solutions that are innovative, secure, reliable, cost-effective and scalable. We believe in the concept of future-proofing these solutions to ensure a sustainable working model that continues to deliver successful results.
Information Services is organized into four divisions: Administration, Infrastructure Systems, Technology Engagement & Support, and Business Applications. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. This balanced approach ensures a comprehensive and integrated delivery of services to meet the diverse needs of the city.
We are seeking an experienced IT Supervisor to lead our Technology Engagement & Support department. This team provides comprehensive helpdesk and technical support for a variety of software and hardware used by City employees. Key functions include offering technical support for end-user appliances, troubleshooting services, and managing the lifecycle replacement of desktops, laptops, cell phones, and other devices. The department also supports computer operations across all City facilities and provides technical assistance for Citywide special & spontaneous events. If you are technically proficient and passionate about IT customer service and operations, we encourage you to apply for this exciting opportunity.
The Position We are seeking a skilled Information Technology Supervisor to lead our Technology E ngagement & Support Division . This role requires a strong technical background and experience in managing a large-scale enterprise PC and end user appliances environment. Responsibilities include supervising staff, monitoring customer interactions, managing the ticket system for efficient issue resolution, collecting data, and preparing performance reports. The supervisor will identify opportunities to enhance customer service procedures, recommend improvements to management, assist with budget preparation, and set best practices for managing PCs, laptops, and mobile devices . A significant focus will be on enterprise PC management for 1000+ users, encompassing advanced Active Directory management with multiple forests , patching, and inventory control.
The I deal C andidate will be technically proficient, adept at managing large-scale PC deployments, and have recent supervisory experience in a call center and/ or end-user appliances division within a mid to large enterprise ecosystem . They should excel in managing large-scale software rollouts, ensuring seamless installation and configuration with minimal disruptions. Essential qualities include leadership in both on-premises and cloud transformation initiatives, ensuring timely and budget-compliant system upgrades, migrations, and installations. A proactive approach to process improvements and implementing technology management best practices is highly valued. Additionally, candidates with the following qualifications will be preferred:
- Experience m anaging 500+ PCs.
- Expert ise in Active Directory group policies scripting.
- Proficiency with patch management tools like SCCM or equivalent .
- Proficient with ticketing systems such as ServiceNow or equivalent.
- Experience with Mobile Device Management (MDM) solutions such as Intune or equivalent .
- Proficiency in m anaging Office 365.
- Asset management ski ll s , including control and inventory management.
- E xperience with e nterprise Windows 11 deployment and rollout .
- Key involvement in developing and maintaining comprehensive disaster recovery and business continuity plans is preferred
- Excellent verbal and written communication skills, with a proven record of resolving customer issues professionally while effectively coaching and mentoring team members.
Examples of Essential DutiesPlease click here to review the full job description .
Minimum QualificationsAny combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:
Education: Bachelor’s degree from an accredited college or university. Major or coursework in computer science, information systems technology, or other directly related field is desirable.
Experience: Four (4) years’ experience in a complex information technology systems environment with related experience in area of responsibility, including two (2) years’ supervisory experience.
License/Certificates: Possession of a valid class “C” California driver license with an acceptable driving record required time of appointment and throughout employment.
SPECIAL CONDITIONS Employees must be able to respond to emergency services call out.
Employees must pass a comprehensive public safety background investigation conducted by the Police Department.
APPLICATION & SELECTION PROCESS - Application Review - The first review of applications is scheduled to occur for applications received before 5:00 PM August 8, 2024.
- Examination(s) - The "best qualified" applicants will be invited to participate in a virtual oral exam (weighted 100%) - tentatively scheduled for August 22, 2024..
- Selection Interview
- Comprehensive Public Safety Background Investigation
- Appointment
Supplemental InformationThe City of Huntington Beach offers a comprehensive benefit package to Management Employees' Organization members including:
The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance.
PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations.
TWELVE PAID HOLIDAYS provided per year.
GENERAL LEAVE with pay of 176 hours is granted to regular employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service.
ADMINISTRATIVE LEAVE with pay is granted in the amount of 60 hours per calendar year.
EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities.
GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances.
FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members.
The benefit formula, final compensation period, and member contribution rate is as represented below:
Classic Miscellaneous Members:Benefit Formula Miscellaneous 2.5% at age 55
Final Compensation Period 1-year Final Compensation
Member Contribution Rate 9.0% of Reportable Compensation
New Miscellaneous Members under PEPRA:Benefit Formula Miscellaneous 2% at age 62
Final Compensation Period 3-year Final Compensation
Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23)
DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.
FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval.
NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice.
For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Management Employees' Organization".
