CLASSIFICATION TITLE: Student Services Professional III
UNION CODE: R04
FT/PT: Full-time
PAY PLAN: 12-month
WORKPLACE TYPE: On-site (work in-person at business location).
ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $5,276 per month.
- However, offer amount will be commensurate with candidate’s experience, education, skills, and training.
CSU CLASSIFICATION SALARY RANGE: $5,276 - $7,517
PAY BASIS: Monthly
BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.
CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.
SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by
August 8, 2024 ; however, the position will remain open until filled.
POSITION PURPOSE: Under general direction of the Director of Basic Needs, the Basic Needs Coordinator plays a pivotal role in providing complex, comprehensive case management services to undergraduate and graduate students encountering basic needs or other unique challenges. The Coordinator evaluates student support requirements and implements interventions, referrals, and connections to follow-up services accordingly while providing a safe and welcoming environment.
Additionally, the Coordinator oversees the day-to-day operations of the Basic Needs hub, managing student assistant schedules, food pantry inventory, and conducting detailed data analysis. With a steadfast commitment to student success, the Coordinator designs and executes multifaceted outreach programs, including initiatives to increase CalFresh applications. The incumbent must be adept at multitasking, managing diverse caseloads, and fostering a supportive environment for students.
DUTIES & RESPONSIBILITIES: Case Management
Provide case management services to students of concern or to those who are experiencing basic needs concerns using a high degree of judgement to ensure their educational experience is not adversely affected. Conduct comprehensive assessments of student support needs, including food insecurity, housing instability, financial challenges, and other basic needs. Develop and implement individualized service plans tailored to each student's circumstances, including short-term interventions and long-term support strategies. Facilitate referrals to on-campus and off-campus resources, such as counseling services, financial aid, housing assistance programs, and community organizations. Provide ongoing monitoring and follow-up support to ensure students' needs are met and goals are achieved. Develop and maintain systems for receiving and tracking cases.
Operational Support
Oversee the day-to-day operations of the Basic Needs hub and Food Pantry, ensuring a safe, welcoming, and inclusive environment for students. Manage student assistant schedules, including recruitment, training, supervision, and evaluation. Coordinate food pantry operations, including inventory management, procurement, stocking, and distribution. Conduct thorough data analysis to track trends, evaluate program effectiveness, and inform strategic decision-making processes.
Outreach
Develop and implement strategic outreach plans to raise awareness of Basic Needs services and resources among the student body. Collaborate with campus partners, student organizations, and community agencies to expand outreach efforts and reach underserved populations. Design and execute targeted campaigns and events to increase student engagement and participation in Basic Needs programs, including workshops, presentations, and awareness campaigns. Lead initiatives to increase CalFresh applications among eligible students, providing guidance, assistance, and support throughout the application process. Serve as a resource and referral for professional, faculty, and student advisors regarding services and logistics.
Campus Collaboration
Forge strong partnerships with various campus departments, offices, and stakeholders such as Housing and Residential Life, Veterans Success Center, Disability Services, Counseling Center, Student Health Center, etc., to enhance coordination and collaboration in supporting students' basic needs. Serve as a liaison between Basic Needs services and other campus support programs, including academic advising, counseling services, student affairs, and the CARE Team. Collaborate with faculty, staff, and administrators to identify and address systemic barriers to student success related to basic needs insecurity. Participate in campus committees, task forces, and working groups focused on student well-being and equity initiatives.
Basic Needs Liaison to CARE Team
Serve as the primary point of contact and advocate for students referred to Basic Needs services through the CARE Team or other campus support networks. Provide timely and relevant information to CARE Team members regarding students' basic needs concerns, progress, and outcomes. Collaborate with CARE Team members to develop holistic support plans for students, addressing both immediate needs and long-term goals. Maintain confidentiality and adhere to privacy regulations when sharing information about students' situations and circumstances.
REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related and three (3) years of progressively responsible professional student services work. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one (1) year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three (3) years of experience for positions with a major responsibility for professional career or personal counseling.
SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - - Regular and reliable attendance is required.
- Thorough knowledge of the principles of individual and group behavior.
- General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned.
- General knowledge of individual counseling techniques.
- General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
- Working knowledge of student services programs outside the program to which immediately assigned.
- Ability to analyze complex situations accurately and adopt effective courses of action.
- Ability to advise students individually and in groups on complex student-related matters.
- Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
- Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze, and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
- Ability to carry out a variety of professionally complex assignments without detailed instructions.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
- Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
- Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
- Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Ability to interpret, communicate and apply policies and procedures.
- Ability to maintain a high degree of confidentiality.
- Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
- Working knowledge of or ability to quickly learn University infrastructure.
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
PREFERRED QUALIFICATIONS: - Master’s degree in Counseling, Social Work, Educational Counseling, or related field.
- Extensive case management experience and collaboration with community agencies.
- Experience and/or knowledge of the CSU system.
- Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.
PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.
ENVIRONMENTAL FACTORS: N/A
SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position
. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.
MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017
GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.
EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.
Advertised: Jul 25 2024 Pacific Daylight Time
Applications close:Closing Date/Time:
