THE OPPORTUNITY
The North Texas Emergency Communications Center (NTECC) is offering an excellent senior leadership opportunity for a seasoned professional to serve as Operations Manager leading the emergency communications floor operations component of a fast-paced, quad-cities public safety communications center. The Operations Manager provides high-level executive leadership, direction, and support to NTECC’s communications team.
THE ORGANIZATION: NORTH TEXAS EMERGENCY COMMUNICATIONS CENTER
The North Texas Emergency Communications Center is a regional public safety communications facility serving the four North Texas communities of Addison, Carrollton, Coppell, and Farmers Branch. NTECC serves as the critical link between the public and all Police, Fire and EMS (Emergency Medical Services) first response personnel. NTECC’s versatile staff handles a variety of public safety calls-for-service ranging from illegally parked vehicles to life-saving medical calls. The Center uses sophisticated digital technology to receive and dispatch calls using as many as twelve different radio channels.
As a 24-hour, quad-cities emergency 9-1-1 operations center and Public Safety Answering Point (PSAP), NTECC’s well-trained and dedicated staff carry out the duties in three internal service departments: Administration, IT (Information Technology) and Support Services, and one public-facing service department, Emergency Communications Floor Operations.
THE POSITION
NTECC is seeking an experienced public safety communication professional who is strongly versed in all facets of providing public safety communications services within a fast-paced, quad-cities framework. The Operations Manager works under the general direction of the Executive Director and collaboratively with the Director of Emergency Communications to enhance the delivery of police/fire/EMS dispatch and communications services.
The Operations Manager functions with a significant amount of autonomy in carrying out the position’s responsibilities. Accordingly, the highest ethical standards and integrity are essential. The Operations Manager is responsible for overseeing NTECC dispatchers and call-takers, assessing and proposing new technologies, ensuring quality controls enable compliance with national standards in public safety communications, evaluating and enhancing NTECC policies and procedures, while also promoting the NTECC vision, mission, and strategic plans. This position is integral to NTECC’s effectiveness in terms of its being responsive to both internal and external clients. The Operations Manager works on-site with stakeholders from across the partner agencies to develop and deliver high quality services to each of the four member communities and to the public.
The ideal candidate for the NTECC’s Operations Manager shall have an established public safety management and leadership background, preferably at the director level, and considerable experience leading a multi-jurisdictional communications center in an urban environment.
SALARY & BENEFITS
The hiring range for this position is $105,000 - $110,000 with final placement in the range dependent on qualifications and experience. NTECC offers an excellent benefits package including retirement provided by the Texas County & District Retirement System (TCDRS) with NTECC matching, at a 2:1 ratio, the employee’s required contribution of 7%. NTECC requires employees to contribute to Social Security and Medicare. NTECC also provides a comprehensive benefits package including medical, dental, and vision Insurance; life and long-term disability insurance; a flexible benefit plan; and paid holidays, vacation, and sick leave. Relocation assistance is negotiable in accordance with NTECC policies.
APPLICATION & SELECTION PROCESS
A preliminary closing date has been set for Monday, August 19, 2024; however, candidates are encouraged to apply immediately by submitting a compelling cover letter and comprehensive résumé as this recruitment may close early once a sufficiently strong candidate pool has been established. Apply at:
www.mosaicpublic.com/careers
Due to the public nature of searches in the State of Texas, before submission of materials, confidential inquiries are welcomed to:
Jacqueline Seabrooks|Jackie@mosaicpublic.com| (916) 550-4100
QUALIFICATIONS
Any combination of equivalent experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the requisite knowledge, skills, and abilities would be:
Education:
- Bachelor’s degree from an accredited college or university in Business, Public Administration, Communications, Finance, or a related field.
Experience:
- At least five years of progressively responsible senior leadership experience - including supervisory responsibilities, preferably in a public safety communications center serving multiple jurisdictions.
- Public safety experience or knowledge of public safety strategies, practices, and technologies.
Certifications/Licenses:
- Successful completion of all required certifications within (1) year and continuous education training for acquisition/maintenance of current licenses, to include the Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License; NCIC/TCIC Full Access; CPR; IAED Emergency Medical Dispatch and IAED Emergency Fire Dispatch. Additional licenses and certifications may be required.
- Possession/Maintenance of a valid Texas Driver’s License may be required (or the ability to acquire Texas Driver’s License within 90-days of employment).
Background Requirements:
- The selected candidate must pass all pre-employment screenings, including a drug screen and background investigation.
- The selected candidate must pass an FBI criminal background fingerprint check and must comply with state and federal requirements for Criminal Justice Information Security Standards (CJISS).
