Description Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home. The ideal candidate for this position will be employee-centric, customer service driven with a sense of urgency, have a creative mindset , and dedication to our department 's mission of delivering an exceptional and transformational employee experience. This position will be focused on employee benefits including enrolling participants, resolving benefits-related issues and educating individuals on benefits.
This position is defined as a "bridge" class designed to enable successful candidates to acquire experience that may prepare them for the more senior level positions within the department.
There is currently one vacancy in the Human Resources Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.
This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Examples of Essential Functions- Perform a variety of technical, programmatic, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative skills in support of assigned human resources programs, operations, and functions; participate in the areas of recruitment and selection, classification and compensation, and/or benefits administration.
- Prepare and edit job announcements and advertisements using approved task statements, minimum qualifications, and salary schedules; research advertising sources; place advertisements; update job hotline and web site.
- Receive and track job applicants using the computer tracking system; enter applicant statistics; evaluate application for eligibility according to published guidelines.
- Maintain and revise class specifications; conduct routine studies of individual positions using position summary, job analysis results, or position description questionnaire.
- Plan, prioritize, assign, supervise, and review the work of clerical support staff; ensure accuracy and efficiency of work performed.
- Review and audit personnel transactions to ensure accuracy and compliance with policies, procedures, and labor agreements.
- Serve as primary contact and liaison for assigned functions and programs with other City departments and staff, the general public, and outside agencies and organizations; receive and respond to requests from employees and the public; resolve complaints and take necessary corrective action as required; provide information on rules, regulations, policies, and procedures within the area of assignment; may act as HIPPA privacy officer.
- Administer assigned benefit programs; meet and confer with employees regarding eligibility and use of insurance, deferred compensation, retirement, and other employee benefits; develop orientation materials for new employees; coordinate details for open enrollment periods; plan and coordinate benefit and health fairs; audit employee change forms; assist in the development of benefit booklets, COBRA notices, and other benefit informational materials.
- Perform insurance audits and eligibility review according to established regulations and guidelines; develop and prepare employee premium notices; prepare, maintain, and distribute benefit regulations according to City policy and guidelines; coordinate debriefing meetings for retiring employees.
- Coordinate assigned services and program/project activities with those of other City programs, functions, departments and staff, boards, committees, and task forces as well as external agencies, groups, and the general public to ensure effective cooperation consistent with optimal efficiency, effectiveness, and economy; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment; participate in representing the assigned area to public and private groups, organizations, and other City groups.
- Conduct research; prepare, revise, and implement various administrative policies, procedures, rules, and regulations in accordance with sound organizational practices; develop and revise office forms and report formats; establish procedural manual for clerical and administrative support services for assigned areas.
- Participate in conducting administrative and/or management studies relating to the activities and operation of the assigned department, office, or program area; conduct the more routine surveys, research, and statistical analysis on administrative, fiscal, and operational issues; collect, compile, and analyze information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; conduct structured wage and benefit surveys and tabulate results; write reports that present and interpret data, identify alternatives, and make and justify recommendations.
- Provide staff assistance to management staff; participate on and provide staff support to a variety of committees and boards; prepare and present staff reports and other correspondence as appropriate and necessary; relieve management staff of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems.
- Supervise the retention of records and the maintenance of the automated centralized personnel and master employment records system.
- Conduct exit interviews.
- Perform related duties as required.
Minimum QualificationsThe following minimum qualifications must be met by applicants at the time of application.
Combinations of relevant work experience and education that are equivalent to the following are acceptable.*
Education:- High School Diploma or equivalent supplemented by course work in human resources management, benefit administration, or a related field.
*Two additional years of relevant work experience may be substituted for the required course work.
Work Experience:- Three years of increasingly responsible technical, administrative, and advanced level clerical experience in a human resources program area.
- At least one year of prior experience working in a benefits or insurance environment enrolling participants, resolving benefit-related issues and educating individuals on benefits in both a formal or informal setting desireable
*Every two years (60 semester/90 quarter hours) of college level course work in human resources management will substitute for one year of the required relevant work experience . This may be applied for up to a maximum of two years of the required relevant work experience.
Note: At least one year of prior work experience in a benefits or insurance environment performing participant enrollment, resolving benefit-related issues, and educating individuals on benefits in both a formal or informal setting is desirable.
**Bilingual candidates are strongly encouraged to apply.**Supplemental InformationTo Apply:Submit your completed application and all additional information/documentation requested online at
www.reno.gov/jobs by August 4, 2024 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.
If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.
Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consists of online assessments which will include Microsoft Word and Excel Skills test, an Employee Personality Profile, Emotional Intelligence Assessment; along with a Training and Experience evaluation (T&E) weighted as follows:
- Training & Experience Evaluation = 35%
- Microsoft Office skills test = 35 %
- Cognitive Abilities Test = 30%
- Employee Personality Profile = Informational purposes only
Online Assessment Details:Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.
The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on August 4, 2024.
Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.
T&E Evaluation Details:The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.
- Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
- Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
- Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
- "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
- Changes or corrections to your responses cannot be made once your application packet has been submitted.
- TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.
Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified.
Testing Accommodation: We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner by the closing date of this announcement. Your request will be handled with confidentiality and respect.
Employee/Veteran Preference (In the event of Tie Scores):In the event of tie scores resulting from an open competitive examination, employees will be provided a rank preference in the following order: employees with established veteran status shall be given the first preference, non-veteran employees second preference and non-employee veterans third preference. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application.
On promotional examinations, in the event of tie scores resulting from final rating, including seniority points, an employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.
Seniority Points:Employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:
The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.
Rule VIII - Promotion, Section 9. Seniority Credit.
Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
QUESTIONS/UPDATES: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov .
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
Please use this
Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs.
Closing Date/Time: 8/4/2024 11:59 PM Pacific
