Position Summary The Cal Coast Student Financial Center (CCSFC) Program Coordinator will focus on counseling and offering support at the Center and will report to the CCSFC Director. They will also be responsible for supporting the Junior Counselor program and producing statistical reports that assist in the smooth operation of the center. The incumbent will be heavily involved in outer Communications and Campus Collaboration.
The CCSFC is a high-volume student services center. This role will be heavily involved in counseling support via Zoom, chat, phone and email. They will be responsible for assisting with escalated and complex questions that the student workers are unable to answer, and they will be responsible for resolving referrals put forward by the student workers and full-time staff.
The CCSFC Program Coordinator will also be involved in interviewing, selecting and training new junior counselors who work at the Center. Subject matter expertise in all matters related to Bursar’s Office functions is necessary, as well as Financial Aid and Scholarships content. The incumbent will be asked to produce reports that are inclusive of shift totals, daily totals, monthly and yearly totals, as it relates to visitors to the CCSFC. This is to continuously assess the productivity of the Center.
The CCSFC Program Coordinator will strategically support communications for the Cal Coast Student Financial Center. This includes researching, writing, editing, and proofreading print and digital communications as well as developing marketing and communications plans that will effectively communicate student financial aid, scholarship, and student billing information to students, parents, and the SDSU community. This also includes collaborating with on-campus partners- including student organizations, faculty, and staff to ensure that the deadlines, processes, and other information are incorporated into programs and communications throughout the university. The incumbent will also make updates and write content for the Cal Coast Student Financial Center, the Financial Aid Office, and the Scholarship Office’s website and manage social media content.
This position will also assist with financial literacy programming at the Cal Coast Student Financial Center programming space. This will involve reaching out to campus partners to schedule events and be there to assist with managing the events. The incumbent will also communicate with campus partners to collaborate on campus-wide events such as Explore SDSU and New Student Orientations.
This is a full-time (1.0 time-base), benefits-eligible, temporary position anticipated to end on June 30, 2024 with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Department Summary The Cal Coast Student Financial Center’s (CCSFC) focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and Bursar’s Office by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and parents physically are.
The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) and three full time CCSFC staff, with direct reporting lines to Student Affairs & Campus Diversity Assistant Vice President. The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues.
Division of Student Affairs and Campus Diversity
The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:
- Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
- Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
- Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
- Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and
- Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.
Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:
“The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.”
For more information regarding the Cal Coast Student Financial Center, click here .
Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Key Qualifications - Strength in writing, editing, and proofreading print and digital communications as well as developing marketing and communications plans.
- Ability to make website updates and manage various social media platforms.
- Excellent communication skills.
- Ability to provide clear and concise explanations to a student, parent, or colleague for the basis for decisions.
- Knowledge of scholarship and financial aid related deadlines and reporting requirements.
- Expertise in student billing/waivers and veteran’s benefits.
- Ability to recognize potential problems and know when to consult with a manager on matters that have broader implications than can or should be dealt with independently.
- Understanding of marketing and communication plans and concepts.
- Ability to analyze data and produce statistical reports.
Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,841 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .
CSU Classification Salary Range: $4,841 - $6,884 per month.
Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community.
Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here .
Principles of Community
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.
Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on August 5, 2024. To receive full consideration, apply by August 4, 2024. The position will remain open until filled.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smoke-free campus. For more information, please click here .
SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Eurick Hilario at echilario@sdsu.edu.
Advertised: Jul 19 2024 Pacific Daylight Time
Applications close:Closing Date/Time:
