Salary Range$28.06-$37.18
Job Posting End Date - Applications will no longer be accepted starting12-30-2024
Job Summary Perform professional and technical work in the delivery of support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This position focuses on Public Safety software support for Police and Fire including dispatching/field reporting, records, and applications/integrations/interfaces such as crash reports, web-based incident reporting, caller interrogation and electronic health records.
Maintain and enhance performance of all new and existing Public Safety software and applications across the organization. Handle problem tickets from end users to troubleshoot/resolve complex application and software issues within servers, databases, and other mission-critical systems during and outside of normal business hours. Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and issues to key stakeholders, including management, development teams, end users and vendors.
This position is also responsible for creating and deploying feedback mechanisms for end users, analyze results, make recommendations for support process improvement, and implement changes. Enterprise Application Administrator must be able to work independently or in a team to troubleshoot, perform root cause analysis, identify, and isolate technical issues. Work is performed under limited supervision of the Public Safety Administrator and is evaluated while in progress and upon completion through direct observation, discussion, review of established procedures, and achievement of desired results.
Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, Business/Public Administration or related field and two (2) years’ experience in supporting complex enterprise packaged (vendor) software solutions, in the Microsoft Windows operating environment; interpreting and writing SQL queries and supporting integrations utilizing APIs, or an equivalent combination of education, training, and experience in an applicable technical environment.
Additional Qualifications for Promotion:
Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
