IT Support - Multi-Media Specialist

Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Support - Multi-Media Specialist. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Salary

The anticipated salary hiring range is up to $6,250 per month, commensurate with qualifications and experience.

The salary range for this classification is $4,912 to $12,124 per month.

Classification

Information Technology Consultant - Career

Position Information

The California State University, Office of the Chancellor, is seeking an IT Support - Multi-Media Specialist to provide audio-visual, computing, and multimedia technology support, operation, maintenance, training, and development for the Chancellor’s Office clients. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events. This position performs programming and application integration work. This position provides after-hours coverage and on-call support as required.

IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position.

Responsibilities

Under the general direction of the Director, IT Support Center Services, the IT Support - Multi-Media Specialist will:

-Provide Chancellor’s Office end-user technical support, including setup, configuration, operation, and troubleshooting, for audio-visual multimedia technologies and user computing devices, including Chancellor’s Office multimedia equipment, laptops, and mobile devices.

-Provide support for integrated AV technology support, including complex design, planning, build, development, systems coding and programming, testing, vendor relations, operations, maintenance, reporting, logistics, implementation, and commissioning.

-Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications.

-Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting. Field repair of hardware, software, wiring, data, and connection terminations.

-Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor’s Office and various other locations, for a variety of audiovisual and other multimedia technologies.

-Perform multifaceted technical event planning, logistics, and transport; equipment setup and breakdown; testing; video and audio production work; web and live streaming setup and operations and troubleshooting; lighting, ticket handling, reporting, inventory control, and other expert support as required.

-Coordinate with outside vendors for external services such as transcription, streaming, subscriptions, equipment rental, maintenance, and service.

-Provide technical support, operations, training, and administration of multimedia web-integrated technologies for Chancellor’s Office clients, including web conferencing, webinars, video conferencing, web phones, reservations, remote room controls, and other internet-based communications.

-Assist in scheduling, coordination, support, training, troubleshooting, documentation, administration, system maintenance and updates, account handling, ticket handling, usage reporting, and future technology planning.

-Develop and document processes and procedures to support end users and the department staffing.

-Develop and deliver both end-user and technical staff training and documentation.
Train ITSC student assistants to support the ITSC and MMS teams.

-Define, implement, and ensure proper equipment storage and security.

-Maintain inventory and property management in accordance with CSU policy, working with ITS Administration and other Chancellor’s Office staff as needed.

-Provide technical support to executives when needed, particularly when at offsite events where the primary technical support resources are not present.

-In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends, and best practices.

-The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor.

-Other duties as assigned.

Qualifications

This position requires:

-A Bachelor's degree in a related field is preferred, or an equivalent combination of education and related experience.

-2+ years of related experience, including multimedia IT support, is required.

-2+ years of Digital Media / Multimedia production experience required.

-2+ years of experience in AV integration systems installation and programming.

-2+ years of experience using PC life cycle management tools for software deployment and system imaging preferred.

-2+ years of significant experience using software deployment platforms, asset, and license management preferred.

-ITIL Foundation Certification preferred.

-Crestron Masters Technology Architect certification or equivalent knowledge.

-Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge.

Technical Skills

-Experience and proficiency in the use, operation, service, programing, and troubleshooting of various computing and audio-visual equipment systems required.

-Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair.

-Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events required.

-Experience and strong proficiency with cloud-based web conferencing technology are required for small and large interactive events.

-Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting required.

-Experience and proficiency in ServiceNow or similar ticketing systems are preferred.

-Proficiency in Microsoft Windows and Apple's current OS operating systems preferred.

-Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project) preferred.

-Proficiency in manipulating Microsoft registry components preferred.

-Expertise in computer and device networking and experience with routers, switches, iOS and Android devices preferred.

-Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices preferred.

-Audio / Video / Graphics editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software.

Communication & People Skills

-Solid written communication skills are necessary to provide accurate technical documentation.

-Understand customer service and team skills to support an environment that motivates others and helps build morale.

-Ability to think technically and effectively communicate with various users in layman’s terms during client support and training.

-Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships.

-Uses effective communication and listening skills to work with others and problem-solve.

-Ability to quickly gather information from and disseminate information to the appropriate parties.

Analytical Skills

-Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure.

-Develop practical and thorough solutions to address all aspects of identified problems.

-Identifies problems and uses appropriate sources to research technical problems.

-Ability to independently apply technical judgment to standard applications and systems.

Project Management Skills

-Ability to track and document information between multiple parties.

-Experience in coordinating resource requirements.

-Attention to detail and solid organizational skills are necessary.

-Ability to schedule and prioritize in order to meet deadlines.

-Ability to work independently with little supervision.

-Exceptional organizational skills

-Ability to interact and coordinate with vendors.

Application Period

Priority consideration will be given to candidates who apply by July 11, 2024. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Advertised: Jun 27 2024 Pacific Daylight Time
Applications close:

Closing Date/Time:

Long Beach, California 90802 United States View Map