International Admissions Recruitment Specialist (Student Services Professional III), College of Extended and Global Education - International Education

Job Summary:

Under the general direction of the Director of International Admissions and Student and Financial Services, serves as the primary staff personnel responsible for advising and recruiting prospective international undergraduate and graduate students to CSUSB.

Duties and responsibilities

International Student Recruitment

Under the general direction of the Director of International Admissions and Student and Financial Services, serve as the primary staff personnel responsible for advising and recruiting prospective international undergraduate and graduate students to CSUSB.

Utilize advanced counseling techniques and human relations skills to advise prospective international students.

Establish and maintain cooperative working relationships, including communicating regularly with prospective students and student leads to inform them about CSUSB, admission requirements, the application process, immigration requirements, academic majors and programs, student life, and other pertinent information.

Represent the University at higher education recruitment fairs/events and meetings hosted domestically and internationally, in-person and virtually to prospective students, university partners, and agents.

Perform generally complex and/or sensitive multifaceted concerns, such as generating reports on leads, inquiries, applications, enrollments, and immigration for international students utilizing Customer relationship management (CRM), Student and Exchange Visitor Information System (SEVIS), and PeopleSoft.

Follow up on student leads using tact and persuasiveness to meet or exceed individual/team recruitment goals.

International and domestic travel

Collaborate with departments and staff to identify programs of interest to international students; develop relationships with faculty and staff in the graduate programs; collaborate with domestic undergraduate admissions on how to direct international prospects they may meet on the road; and provide domestic leads when collected by International Admission (IA).

Utilize approved social media platforms to promote CSUSB internationally.

Create communication pieces for the prospect communication plan in CRM.

Enter all prospect information from all recruitment events/ fairs into the CRM.

Plan recruitment fairs, attend, and follow up on leads to enrollment in virtual and in-person events.

Plan, develop, and conduct instructional webinars for admitted students preparing for a visa interview and arrival logistics.

Coordinate and administer engagement events and activities for admitted international students to facilitate involvement in campus life.

Recruitment Plan Development

Collaborate with the Director to provide creative and cost-effective ideas to increase international student recruitment and outreach efforts and enrollments at the University.

Assist the Director in developing innovative recruitment strategies to meet changing trends and circumstances.

Thoroughly analyze and present data on international students' enrollment trends (iie, open doors) and provide alternative solutions.

Diversify global regions/markets and programs of interest in recruitment plans.

Collaborate closely with academic departments as a part of the recruitment pipeline.

Monitor recruitment travel and expenditures to create reports that evaluate recruitment effectiveness. Calculate Return on Investment (ROI) from targeted outreach events

Design and develop marketing promotional materials via print and online.

Recruitment Partner Relationship Building.

Establish and maintain timely and accurate cooperative relationships with agents and partners (via email, phone, social media, webinars, and onsite visits) regarding CSUSB programs, timelines, and admissions requirements

Conduct training for existing and new agents in professional, personal, or career counseling, covering high-level analytical skills, interpersonal skills, and solving complex problems.

Conduct onsite agent training when in the country for individual counseling offices and meet with prospective students at these offices.

Collaborate with Education USA, IDP, Apply Board (and other) counselors in virtual and in-person presentations to students, onsite visits to centers, and campus updates/training to counselors.

Institution Relationship Building

Maintain and update lists of community colleges, domestic high schools, and international high schools and their advisors (including visa IACAC membership).

Utilize advanced human relations skills and abilities to interact with counselors via digital and onsite communications to provide university and admissions updates.

Organize and attend domestic high school recruitment events targeting international student recruitment.

Serve as a Designated School Official (DSO) for issuing initial l-20s, transferring l-20s, tracking visa approval rates, etc.

Contribute to the collegial, effective, and efficient work environment as a team member.

Support and participate in initiatives, projects, and events supporting international student enrollment and retention, such as orientation programs, International Education Week, student workshops training, and other international programming as requested.

Other classification related duties as assigned

Minimum Qualifications:

• Education:

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

• Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Required Qualifications:

• Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
• Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Preferred Qualifications:

• Master's degree in a related field
• Experience in processing university admissions
• Experience in living, working, or studying abroad for three months or longer
• Experience in working for an international education department with students
• Experience in serving as a Designated School Official (DSO)
• Working knowledge of culture, government, and education in countries outside the U.S.A.
• Excellent oral and written communication skills in language(s) other than English
• Experience with international student recruitment and with Customer relationship management (CRM) systems such as Radius or other related software
• Knowledge of best practices related to international student recruitment and outreach
• Knowledge of and experience with CSUSB and CSU university admissions policies and procedures and Oracle/PeopleSoft.
• The ability to thrive in a fast-paced and dynamic environment while balancing time-sensitive tasks with attention to detail
• Excellent organizational, time management, and attention to detail
• Must be able to work independently, take initiative, and follow through on issues
• Demonstrated outstanding customer/student service.
• Demonstrated interest and/or ability to work in a multicultural/multiethnic environment.
• Demonstrated experience in developing and conducting presentations.
• Excellent communication skills with the ability to effectively communicate and present ideas and concepts verbally and in writing to culturally diverse audiences.
• Experience in interpreting and ensuring compliance with policies and procedures.
• Demonstrated ability to maintain a high degree of confidentiality
• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Compensation and Benefits:

Anticipated Hiring Range: $5,276 - $5,800 per month

Classification Salary Range: $5,276 - $7,517 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Position Information:

Full-time Exempt Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: July 10, 2024

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Jun 26 2024 Pacific Daylight Time
Applications close: Jul 10 2024 Pacific Daylight Time

Closing Date/Time:

San Bernardino, California 92407 United States View Map