Chief, Consumer & Business Affairs Representative, Emergency Appointment Homelessness

Position/Program Information

TYPE OF RECRUITMENT:

OPEN COMPETITIVE - EMERGENCY

EXAM NUMBER:

CA1669I - EA

FIRST DAY OF FILING:

Monday June 10, at 8:00 A.M. (PT)

Closing Date: Continuous

THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.

The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Consumer and Business Affairs Housing and Tenant Protections Bureau is seeking qualified candidates to fill emergency Chief, Consumer and Business Affairs Representative vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent positions to Chief, Consumer and Business Affairs Representative.

Essential Job Functions

Directs and administers existing and new programs related to Eviction Defense, Self-Help legal services, and Rental Housing Habitability

• Provides the day-to-day coordination and monitoring of the Department’s housing and tenant protections legislative advocacy activities by tracking, analyzing, and developing legislation.
• Directs and evaluates program activities related to housing legal services and habitability by tracking, data collection and research and reports program progress and outcomes, board directed programs and other initiatives.
• Oversees quality control in the execution of programs and or initiatives and makes recommendations regarding the direction of the program.

Stakeholder Engagement

• Works in partnership with the Deputy Director to lead multi-partner/stakeholder workgroups to advance housing, access to justice, or commission related projects and initiatives.
• Collaborates with Executive Leadership to achieve Department strategic plan objectives and improve program effectiveness and impact.
• Serves as a point-of-contact for key partnerships including County departments, non-profit organizations, financial institutions, contractors and program that are engaged in efforts related to Housing & Tenant Protections including rental housing habitability, commission services, self-help legal services, and eviction defense.

Requirements

SELECTION REQUIREMENTS:

OPTION 1
One year of experience at the level of an Administrative Services Manager I* or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with tenant protection, affordable housing, code enforcement or compliance, or consumer protection**.

OPTION 2
One year of experience as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on tenant protection, affordable housing, code enforcement or compliance, or consumer protection** issues to management of the Department of Consumer Affairs.

OPTION 3
Three years paid or unpaid experience supervising others in connection with tenant protection, affordable housing, code enforcement or compliance, or consumer protection**. One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENT INFORMATION

Acceptable classes at the level of Administrative Services Manager I are but may not be limited to: Consumer and Business Affairs Supervisor***

*Experience at the level of Los Angeles County's class of Administrative Services Manager I is defined as independently performing a full range of difficult to complex analytical assignments and making recommendations on complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature.

**Consumer protection programs resolve consumer complaints through investigations, dispute settlement, mediation, or court procedures.

***Experience at the level of Los Angeles County's class of Consumer and Business Affairs Supervisor is defined as supervises consumer affairs staff engaged in the delivery of department services to the public and provides administrative coordination for specialized consumer protection programs.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

ENDORSEMENT OF COUNTY QUALIFICATIONS:
County employees who wish to meet the requirements using out-of-class experience must provide official documentation such as additional responsibility bonus, out-of-class bonus, temporary assignment bonus, or reclassification study from CEO Classification with your application at the time of filing or within (7) calendar days from application submission to AHsu@dcba.lacounty.gov .

EXAM CONTENT
Before the end of your initial assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

Additional Information

APPLICATION AND FILING INFORMATION
Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission.

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application.

Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.

Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment .

Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.

Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements .

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. For more information, please contact the specific libraries directly.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Department Contact Name: Alvin Hsu, Exam Analyst
Department Contact Phone: (213) 948-2895
Department Contact E-mail: AHsu@dcba.lacounty.gov
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213) 948-2895
Teletype Phone Number: (800) 899-4099
Alternate Teletype Phone Number: (800) 897- 0077

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