Learning Systems Administrator

Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Learning Systems Administrator. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Salary

The anticipated salary hiring range is up to $5,834 per month, commensurate with qualifications and experience.

The salary range for this classification is $4,464 to $10,689 per month.

Classification

Confidential Administrative Support II

Position Information

The California State University, Office of the Chancellor, is seeking a Learning Systems Administrator to provide centralized support to all employees and students using the CSU’s systemwide Learning Management Systems (LMS). This position serves as the technical and functional contact for the LMS and will collaborate closely with members of the team to document functions, provide systemwide customer support, and other departmental support duties as assigned.

This position is long-term temporary with benefits.

Responsibilities

Under the general direction of the Senior Manager, Technical Training, the Learning Systems Administrator will perform duties as outlined below:

The systemwide Learning Management System (LMS) team services have expanded and continue to grow due to campuses opting for a centralized support model. This growth in centralizing support efforts has led to additional staffing to support our campus LMS and training initiatives. There has been a year over year increase in support tickets of 68% related to onboarding centralized support campuses with additional campuses set to implement by end of 2024.

Customer Support

-Support the utilization of CSU's Learning Management Systems (LMS) by serving as the technical and functional point of contact for CSU campuses. Support campus LMS administrators and stakeholders by assisting with LMS functions such as generating reports, managing assignments, creating activities, troubleshooting, and addressing end-user requests.

-Deliver outstanding and timely customer support, resolving problems promptly for both campus LMS administrators and end-users. Support campus end-users by guiding them to the appropriate resources, including the knowledge base or relevant campus contacts.

-Utilize the LMS ticketing system to provide solutions, monitor the resolution process, and manage escalations as needed.

-Assist in uploading and creating activities through intake requests. Maintain contacts for the campus and add users to the learning management system (LMS) listserv. Provide direct support via meetings and/or electronic communication with campus LMS administrators and/or stakeholders.

-Document customer support processes and maintain knowledge base articles.

LMS Administration

-Assist in testing system functionality, ongoing upgrades, and campus implementations. Knowledge and ability to communicate LMS features and functionality.

Perform all tasks as it pertains to LMS functionality and day to day operations:

-Organization and assignment structures.

-Build activities.

-Customize Notifications.

-Build Reports.

-Upload courseware.

-Management of Assignments.

-Troubleshooting.

Reporting / Analytics

-Assist with collecting and validating data for regulatory training requirements.

-Create, update, and share reports on campus learning data.

-Assist campuses in generating reports for annual compliance. Ensure that automated reports and processes are functioning effectively and accurately.

Other Duties as Assigned

-Assist Labor Relations with bargaining related to LMS course content, assignments, and reporting.

-Assist with supporting the Labor Relations team in negotiations and reviews of compliance training materials with the various unions.

-Assist in updating LMS SharePoint sites.

-Assist in pulling records for audits.

-Monitor L&D shared inbox and distribute information as needed.

-Assist with updating project timeline tasks and recording information.

Qualifications

This position requires:

-A bachelor’s degree in business, human resources, or instructional technology, or a related field; or equivalent combination of education and work experience is required.

-A minimum of 2 years' experience in an administrative role to include one years' experience in training or training-related field.

-Familiarity with principles and methods of learning systems and/or training design.

-Strong proficiency in Microsoft Office Word, PowerPoint, Excel, Planner, and SharePoint.

-Demonstrated experience of customer service orientation and to be able to work effectively as part of a team.

-Experience troubleshooting Learning Management Systems or similar software.

-Ability to coordinate multiple tasks simultaneously and prioritize them appropriately.

-Effective planning, time management, problem-solving, and organizational skills.

-Ability to explain instructions, policies, and procedures and to present findings and conclusions clearly and concisely.

-Knowledge of ticketing system and workflows.

-Knowledge of general office procedures and standard office equipment.

-Ability to take notes during meetings and update project documentation.

Preferred Qualifications

-Prior LMS experience in a support role within higher education.

-Experience with the SumTotal LMS.

-Knowledge of building dashboards, reports and creating analytics for compliance requirements.

-Software: Smartsheet’s, Service-Now, Screensteps, Power Apps (Power Automate, Power BI) Knowledge of HTML code.

-Understanding of project workflows and documentation.

Application Period

Priority consideration will be given to candidates who apply by June 17, 2024. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Advertised: Jun 03 2024 Pacific Daylight Time
Applications close:

Closing Date/Time:

Long Beach, California 90802 United States View Map