Veterans Claims Representative

  • Orange County, CA
  • Orange County, California
  • Dec 17, 2023
Full Time Education and Training Veteran Services
  • Salary: $53,601.60 - $72,196.80 Annually USD

Job Description



In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective June 28, 2024 - 4.25% increase
Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment will establish an open eligible list to fill current and future Veterans Claims Representative vacancies within OC Community Resources/OC Community Services. The eligible list established may also be used to fill similar and/or lower level classifications throughout the County of Orange.

This recruitment will remain open on a continuous basis for a minimum of five (5) business days, until the needs of the County are met. Qualified applicants are encouraged to apply immediately, as the deadline to apply for the first round of considerations is

Friday, September 15, 2023 at 11:59 PM (PT) .

VETERANS SERVICE OFFICE The County of Orange, Veterans Service Office actively pursues the rights of veterans and dependents of the United States Armed Forces to receive Department of Veterans Affairs benefits. Our office works collaboratively with nationally chartered veteran's organizations, the Department of Veterans Affairs and others to assure that veterans and their dependents receive the entitlements they have earned for their military service.


The Veterans Claims Representative will primarily be responsible for assisting veterans, their survivors, and dependents with understanding and applying for federal and/or state benefits they may be entitled to. Incumbents will undergo formal training and accreditation to file claims, advocate on behalf of veterans and assist claimants with their affairs before the Department of Veterans Affairs (VA). Incumbents will develop and prepare veterans claim services and appeals as well as correspondence for Veterans and their family members.
The incumbent will assist with veterans' services including, but not limited to, the following:
  • Service-Connected Disability Compensation Benefits
  • Non-Service-Connected Disability Pension Benefits
  • Dependency Indemnity Compensation (DIC) Benefits
  • Burial Benefit Reimbursement
  • Aid & Attendance Entitlement
  • California College Fee Waiver Program
  • Requests for Military Records
  • VA Education Benefits
  • Vocational Rehabilitation
  • VA Medical Care Eligibility
  • Connecting Veterans to County and local programs and benefits
  • Assist with Front Desk operations to include scheduling, as needed

Incumbents will represent the Veterans Service Office at various community events and alternate work locations, which may include working occasional weekends/holidays. The incumbent will work primarily in an office environment but may be required to attend community sites/outstations for meetings or special events.

The ideal candidate will possess a minimum of one (1) year of experience with public benefits programs (e.g., veterans’ benefits, medical insurance benefits, unemployment benefits, TANF/CalWORKS , Welfare-to-Work benefits, disability benefits), assisting with completing and submitting claim requests, and/or determining eligibility OR one (1) year of experience providing resources or benefits information directly to Veterans or military personnel and families.

In addition, the ideal candidate will demonstrate knowledge and/or related experience in the following core competencies:

Technical Knowledge & Experience
• Preferably possess an associate's degree or higher from an accredited university, but not required
• Understanding of sensitive issues including Military Sexual Trauma and Post Traumatic Stress Disorder
• Understanding and application of effective interviewing and counseling techniques to gather information and assist clients
• Maintain accurate and complete case records by preparing comprehensive summaries to document interviews, conversations, and/or action taken on a case
• Researching and interpreting regulations and guidelines relevant to veterans' affairs and benefits

Communication Skills
• Presenting complex material clearly, concisely, logically, and persuasively both orally and in writing
• Recognizing body language and communicating effectively with upset, confused, and/or angry individuals
• Communicating with others regarding Veterans Services at outreach events
• Ensuring timely, appropriate communication with clients

Customer Service
• Listening actively to clients and providing appropriate responses
Empathize with clients based on their unique circumstances and challenges they face; demonstrate tact and patience when interacting with clients and discussing sensitive topics
• Developing and maintaining effective relationships with internal and external customers and clients
• Interacting with the public and with other county, state, federal agencies and non-profit organizations and community partners to connect Veterans to resources
• Interacting in a considerate and sensitive manner regarding issues such as Military Sexual Trauma or Post Traumatic Stress with the ability to establish trust and confidence of the claimant to successfully process their claim

Leadership & Initiative
• Be creative and innovative in serving clients

• Demonstrate initiative by proactively educating clients throughout the Veterans Service Office appointment

• Operate under high ethical standards to meet the organization's vision, mission, and goals

• Practice a holistic approach to customer service, including face-to-face interactions and phone calls while maintaining an assigned caseload

• Maintain self-awareness when interacting with clients, peers, leaders and partners

Click here for the complete classification description for Veterans Claims Representative including the physical, mental, environmental, and working conditions.

  • Within one (1) year of appointment, incumbents must receive and maintain the United States Department of Veterans Affairs (USDVA) accreditation by passing the California Department of Veterans Affairs Accreditation Class
  • Incumbents must pass the reference and background check process
  • Incumbents must also be able to obtain and maintain their accreditations and all access to VetProWeb Case Management System and Veterans Benefits Management (VBMS) System or equivalent, during employment in this position


Application Screening | (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Multiple Choice Online Exam | (Weighted 100%)
An online exam consisting of job-related questions will be administered. Candidates who pass this test will be placed on the eligible list.

Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for current and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.


Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "" and "" If your email address should change, please update your profile at .

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Vanessa Rosas at 714.480.2867 or by email at .


Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: Continuous

Job Address

Orange County, California United States View Map