Communication Dispatcher (Lateral)

CITY OF MILPITAS, CA
455 E. Calaveras Blvd., Milpitas, California 95035 United States  View Map
Posted: Jul 14, 2024
  • Salary: $108,294.68 - $131,630.98 Annually USD
  • Full Time
  • Dispatch and Telecommunications
  • Job Description

    Definition


    ***THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME.


    **Salary Range: $107,786 to $155,856
    (Lower range reflected entry-level step includes holiday in lieu pay; Top step salary includes holiday in lieu pay, night differential, and full longevity)

    The Department
    The Milpitas Police Department is committed to protecting lives and property by working with our community and providing professional and responsive police services. Our Communications Center serves as the Public Safety Answering Point (PSAP) for accessing police, fire, and medical services within the City of Milpitas and is staffed 24-hours a day, 365 days a year, providing the highest quality of service to a population of over 80,000. Working with us is an opportunity to join a tight-knit group of professionals dedicated to public safety.

    The Position
    The Milpitas Police Department seeks committed and compassionate candidates with strong multi-tasking skills to join an amazing team. You will be at the heart of our operations, orchestrating the movement of resources and working with a diverse team that includes dispatchers and dispatcher supervisors.

    Why Milpitas?
    Located at the southern end of San Francisco Bay, Milpitas is a progressive community that is an integral part of Silicon Valley. As a full-service city of 452 full-time employees with water utility, sewer utility, police and fire services, Milpitas serves a diverse population of nearly 80,000.

    Milpitas is the eighth-fastest growing city in the United States according to the US Census, and the second fastest in California. The homeownership rate is close to 70%, and the Milpitas housing market remains relatively affordable in Santa Clara County. Milpitas is often called the "Crossroads of Silicon Valley" with most of its 13.63 square miles of land situated between two major freeways (I-880 and I-680), Route 237, and a County expressway.

    The City Government
    Incorporated in 1954, the City of Milpitas is a bustling general-law city supervised by a council-manager form of government. Milpitas is a full-service city that includes Police, Fire, and a water utility and sewer utility. The Council makes planning and policy decisions for residents, and oversees the City’s $253.2 million budget. Issues currently challenging the City include development, quality of life, and traffic.

    We encourage you to check us out at: https://www.milpitas.gov/

    Examples of Duties

    Duties may include, but are not limited to, the following:
    • Receive emergency and non-emergency calls from the public requesting police, fire, or other emergency service. Determine the nature and location of the incident, determine priority, and dispatch units as necessary and in accordance with established procedures.
    • Maintain contact with all units on assignment; maintain accurate status and location of police field units and fire units.
    • Prioritize and coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
    • Enter, update, and retrieve information from various databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
    • Quickly evaluate emergency situations and develop logical working solutions.
    For the full Job Description, click HERE .

    Typical Qualifications

    EXPERIENCE AND EDUCATION

    Any combination of experience and/or education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

    Education: Equivalent to the completion of the twelfth grade.
    ALL of the following should be attached to your submission for consideration:
    • A completed online application
    • Copy of California P.O.S.T. Public Safety Dispatcher Basic Certificate or MUST be eligible to obtain P.O.S.T. Public Safety Dispatcher Basic Certificate by the time of hire.
    Must be certified to type at rate of 35 Net Words per Minute by the time of hire.

    Only those candidates who are currently working for a law enforcement agency will be considered.

    **Please note: Failure to submit all documents requested above will disqualify you from the application process.**

    Supplemental Information

    Selection Process:

    The selection process will consist of an evaluation of the applicant's education, training, and experience as stated in the application and responses to the Supplemental Questions. The Supplemental Questionnaire must be completed in full; responses such as “see resume” or the like will be considered incomplete applications. Applications will not be accepted after the job closing date. Candidates whose applications best match the need of the position will be invited to proceed in the selection process. Additional phases of the selection process for Police Department positions will consist of one or more interviews, personal history statement, Department of Justice/FBI fingerprint check, polygraph examination(s), background investigation, psychological screening, and pre-employment medical examination.

    Please note: The examination process (including dates) may be changed as deemed necessary by the Police Department. Meeting the minimum requirements listed in this job posting does not guarantee advancement in subsequent phases of the selection process.

    In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department.

    The City of Milpitas is an Equal Opportunity Employer.

    City of Milpitas Benefits Page: Benefits | Milpitas, CA

    * For Police Officer and Communications Dispatcher Benefits, visit: Join Our Team | Milpitas, CA
  • ABOUT THE COMPANY

    • City of Milpitas
    • City of Milpitas

    Located at the southern tip of the San Francisco Bay, the City of Milpitas is a progressive community that is an integral part of the high tech Silicon Valley. With a very diversified resident population of nearly 80,000, the City of Milpitas sees the
    role of every employee as being committed to accomplishing the community’s vision by providing fiscally sound, superior services.


    Milpitas is the 8th fastest growing city in the United States according to the US Census Bureau and the 2nd fastest growing in California. We are home to an industrious and well educated community with an average household income
    exceeding the County average. The homeownership rate is close to 70% and Milpitas’ housing market remains affordable relative to the majority of Santa Clara County.


    Milpitas is often called the “Crossroads of Silicon Valley” with most of its 13.63 square miles of land situated between two major freeways (I-880 and I-680), State Route 237, and a County expressway. With existing light rail and a recently opened
    BART extension, the transit hub adjacent to the Great Mall facilitated high density transit oriented development with over 1,000 units being built. There are approximately 1,790 acres, or 2.9 square miles designated for various industrial uses.
    There are eight existing industrial parks and 550 manufacturing plants in Milpitas. The City provides a multitude of outstanding recreational opportunities, including aquatics, cultural arts and theater, sports leagues and activities, youth programming and senior activities and services.


    The City of Milpitas is a full service City with water utility, sewer utility, police and fire services. The City Council makes the ultimate planning and policy decisions for residents, and oversees the City’s almost $192 million budget with 439 full-time
    employees. There are 14 advisory commissions on which residents can participate –the Planning Commission, Arts Commission, Youth Advisory Commission, Library Advisory Commission and Senior Advisory Commission to name a few. Issues challenging the City and Commissions include development, quality of life, and
    traffic.

    Show more

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