Refer to the Job Announcement for more information DEFINITION
Under general supervision, the Crisis Intervention Specialist works with the Livermore Police Department in a co-responder model to provide emergency crisis assessment and intervention services in the field to resolve complex or difficult client cases, help stabilize individuals and connect them with additional resources and provide community outreach; and perform other duties as assigned. DISTINGUISHING CHARACTERISTICS
This classification is distinguished by having principal responsibility for working with Livermore Police Department personnel to provide crisis intervention and follow-up services to high-risk clients, often with severe mental health needs including homelessness and high utilizers of public services. The primary goal of the co-responder model is to provide a more comprehensive response to calls for service involving community members going through a mental health crisis and to be a resource for community members struggling with mental illness, including extended family members. Most of the work is completed in the field and requires evening and weekend hours. Appointees will carry a client caseload including a broad range of clients ranging from seniors to juveniles. SUPERVISION RECEIVED
General supervision is provided by the Youth & Family Services Clinical Manager. Field supervision may also be provided by police department supervisory personnel. SUPERVISION EXERCISED
May provide lead direction to professional, clerical, temporary employees, and volunteers. May provide clinical supervision to student interns/trainees.
Examples of Important and Essential Functions
- Partners with a police officer(s) to provide on-scene crisis intervention and referrals.
- Provides advice on behavioral health related service calls related to Welfare and Institution Code Section 5150. Provides documentation for involuntary psychiatric hospitalizations when applicable.
- Provides crisis intervention response when community members are undergoing a mental health crisis, avoids using involuntary psychiatric hospitalization when appropriate by providing alternative treatment resources which may include consultation, crisis intervention and referral to brief treatment and/or diversion or other voluntary crisis services as available.
- Explains treatment facility procedures and clients' rights and responsibilities.
- Provides individual crisis intervention as needed, stabilizes clients in crisis including brief intervention in clinic; arranges for hospitalization and coordinates treatment elements.
- Conducts follow up appointments and referrals as appropriate.
- Provides outreach with known individuals who have recently been placed on a 72-hour hold under a 5150 or to high-risk populations, such as the homeless, providing mental health follow-up referrals for assistance with other needs leading to client stabilization including housing assessment, if homeless.
- Testifies in court, when required, for determination of client's legal status regarding outpatient court-ordered treatment.
- Completes Crisis Intervention Training (CIT), Attends regular and ongoing coordination meetings with other co-responder team members
Case Management Functions
- Conducts comprehensive client assessments to collect functional, psycho-social, environmental, employment, financial, housing and family information to develop a stabilization plan.
- Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations
- Maintains current knowledge of public benefit programs and community resources for all age groups.
- Accompanies or assists clients in accessing needed services.
- Serves as a liaison between the Police Department, public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services.
- Maintains accurate, and confidential client records.
- Prepares oral and written studies, reports, and recommendations according to established policy and procedures as required.
- Works cooperatively with other departments and agencies.
- Utilizes a computer and specialized software.
Job Related and Essential Qualifications
Demonstrated Knowledge of :
General fields of psychology and sociology or social work; child and adult development; personality theory; psychopathology; theory and practice of counseling, including the family as an interactional system; causes and treatment of juvenile delinquency; law and organization of the juvenile justice system; effective communication techniques; operation of modern office equipment; and computer operating systems and software applications including word processing, spreadsheet, and database applications.
Demonstrated Skills to :
Understanding human behavior and family dynamics especially of high-risk vulnerable populations with Mental Health needs or dual diagnosis, who may be homeless; understanding the functions and organizations of public assistance; medical and psychological, educational and social service resources, especially access to dignity and housing resources.
Ability to :
Conduct mental health and other related needs assessments in the field, community, school, office or home; determine and implement the appropriate course of action in emergency or stressful situation; develop and maintain effective working relationships with other staff, agencies, service providers, and institutions; participate in the development and implementation of operational policies and procedures; establish effective relationships with clients from a variety of socioeconomic and ethnic backgrounds and age groups; prepare concise narrative and statistical reports and evaluations, using appropriate word processing and spreadsheet technology; communicate effectively both verbally and in writing.
Experience, Education and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills and abilities would be:
Experience : Two years of experience counseling families and youth including crisis intervention and family therapy.
Education : Equivalent to a Master's Degree in Counseling, Psychology, Social Work, or related field.
Training : Any recent training such as academic courses and certification programs which are relevant to this job classification.
Certification : Current licensure or eligibility for state professional licensing required (Marriage and Crisis Intervention Specialist (M.F.T.), Licensed Clinical Social Worker (L.C.S.W.) or Clinical Psychologist), as confirmed by state registration.
License : A LCSW, Psychologist, Registered Nurse, MFT or MSW is required for placement into this class and a valid California driver’s license, and a satisfactory driving record as determined by the City of Livermore.
Other Requirements :Willingness and ability to work other than traditional office hours including scheduled and emergency overtime; evening hours, holidays, and weekends; be available on stand-by and call back, as required; travel out of town and attend meetings, conferences, and seminars during work and non-work hours. Appointees must also pass a full Police style background investigation including fingerprints and a personal history questionnaire.
Special Requirements : Essential duties require the mental and/or physical ability to work in a standard office environment as well as outdoors; utilize a computer; converse and listen to clients by telephone and in person; speak to large groups and be clearly understood; safely lift and maneuver required supplies weighing up to 10 pounds; ability to sit for hours at a time; and take notes and fill in report forms.
Non-exemptCITY OF LIVERMORE
Association of Livermore Employees
here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 5/2023MOUTERM
10/01/2021 - 09/30/2025SCHEDULED INCREASES
10/11/2021 2.0% + $725.40/year
10/10/2022 3.5% + $754.56/year
10/09/2023 2.5% + $777.36/year
10/07/2024 2.0% + $796.80/yearCAFETERIA PLAN (MEDICAL, DENTAL & VISION)
$1,950/month towards medical, dental, and vision; unused balance paid in cash to employee.BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)
FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid
$1,000 dependent coverage, ER paid
EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings).LONG TERM DISABILITY (LTD)
60% of base monthly earnings to $5,000/month max. (180 day waiting period)PERS
New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.
Classic PERS Misc Member - 2% at 60
- Member Rate = 7% EE paid
- Employer Rate = 38.31% ER paid
- 36 consecutive months Final Comp
- Sick Leave Credit
- 4th Level 59 Survivor Ben.
- Military Service Credit
New PERS Misc Member - 2% at 62
- Member Rate = 6.75% EE paid
- Employer Rate = 38.31% ER paid
- 36 consecutive months Final Comp
- Sick Leave Credit
- 4th Level 59 Survivor Ben.
- Military Service Credit
(Hired after 3/31/86)
EE paid 1.45%
ER paid 1.45%RETIREMENT HEALTH SAVINGS (RHS)
ER contribution of 4% of base pay into RHS account.VACATION ACCRUAL
Years of ServiceTotal Accrual Per Year
Prorated for part-time EE.
Maximum accrual: 340 hoursHOLIDAYS & HOLIDAY-IN-LIEU PAY
Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay.
Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay periodSICK LEAVE ACCRUAL
Pro-rated for part-time EESICK LEAVE USAGE:
- FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual.
- PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours
- BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle.
3 regularly scheduled workdays max for immediate family.PERSONAL LEAVE
Full-Time: 16 hours per year
Pro-rated for part-time EE.PREGNANCY LEAVE & FMLA/CFRA
EE may use accrued leaves in compliance with City Rules & Regs
Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability ActDEFERRED COMPENSATION 457(b)
ER contributes $75 per pay period, with required matching of $75 by EE
2023 Maximum :
Normal = $22,500
Age 50+ = $7,500
Catchup Limits = $45,000
Voluntary EE ParticipationSECTION 125 PLAN
No ER contribution
Dependent Care*: Up to $5,000/year -- *See IRS Pub #503
Unreimbursed Medical: Up to $3,050/year
- Pre-tax Health Care Premiums
- FSA's for Dependent Care
- Unreimbursed Medical Expenses
- Other options offered by plan administrator
$850 per year/ paid in equal amounts per pay period
For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist.SAFETY SHOE ALLOWANCE
Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots.PRESCRIPTION SAFETY GLASSES
Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries.SHIFT DIFFERENTIAL
EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m.EQUIPMENT OPERATION
Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day.STANDBY PAY
2 hours straight-time for standby on regularly scheduled work day
3 hours straight-time for standby on regularly scheduled days off and fixed City holidaysCALL BACK PAY
3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE.WORK IN A HIGHER CLASS
If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification.COURT PAY/COURT CANCELLATION PAY
If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift.SUPPORT SERVICES TRAINING OFFICER PAY
$90/pay period for full pay period while assigned.BILINGUAL PAY
$60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job.
$35/pay period for conversation level as certified by Department Head and approved by Admin Services Director.TELEPHONE PAY
20 minutes and for each minute exceeding 20 minutes at OT rate.CELL PHONE ALLOWANCE
Standard = $40/month (if authorized)
See Administrative Regulation 36 for details.COMMERCIAL DRIVERS' LICENSE PAY
$35/pay period with valid CA Commercial Driver's License and valid DOT medical card.OT COMP & COMP TIME OFF
OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out.TUITION REIMBURSEMENT
75% reimbursement fortuition & books
For undergraduate studies, $4,000 FY max; $16,000 lifetime max
For graduate studies, $5,000 FY max; $10,000 lifetime maxLICENSES & CERTIFICATIONS
100% reimbursement for required licenses and certificationsEMPLOYEE ASSISTANCE PROGRAM
Three (3) sessions per incident per family member. Unlimited telephonic consultations.FLSA WORK PERIOD
168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week.
For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight,
ending 7 days later on Saturday at 11:59 p.m.PAY PERIODS
26 pay periods per year
Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees.
ER = Employer
EE = Employee
FT = Full-Time
PT = Part-Time
Closing Date/Time: Continuous