Police Dispatcher Lead (Police Dispatcher II), University Police Department (520767)

  • California State University, San Bernardino (CSUSB)
  • San Bernardino, California
  • Mar 25, 2023
Full Time Public Safety

Job Description


Job Summary:

Under general direction, the Police Dispatcher is a specialized classification within police departments which provides essential dispatch communications and records maintenance. Dispatchers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbents in this position receive, record and dispatch general and emergency information quickly, clearly, and accurately. Performance of standard dispatch communications duties involving receiving and relaying calls for assistance via telephone, radio, or computer terminal; police department record-keeping and reporting functions; and related department support functions outlined in the core areas. Coordination of the dispatch and records functions including providing lead work direction of dispatch and other public safety support staff. Always ensures adequate coverage by assessing needs and setting work schedules, acting as shift coordinator, planning and assigning work, monitoring performance and training staff. Performance of more advanced dispatch work including developing and auditing procedures and protocols to enhance the operation of the communications and records center; documenting policies and operational protocols and procedures; ensuring police reports and records systems are maintained according to applicable laws and regulations; compiling operational and training manuals; preparing reports on communication center and related police activities; developing and delivering dispatch and related staff and community training programs; and may serve as Emergency Medical Dispatch Manager. Accountable for own work results and daily dispatch operations. Performs day-to-day work independently under general supervision. Work is supervised in terms of overall accomplishments. Work involves addressing a wide range of problems that require judgment and some ingenuity to develop thorough and practical solutions.

Incumbents at this level typically have a higher degree of accountability for the dispatch and records functions. Their assignments typically involve providing lead work direction to other dispatchers and/or other public safety support staff and/or performing more complex and diverse functions in support of public safety programs. They often participate in the development of operational procedures and protocols related to dispatch functions. Other duties as assigned.

Minimum Qualifications: Required Education and Experience
  • High school diploma or equivalent. Must be able to type 40 wpm.
  • Three years’ experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.
  • Must possess a current P.O.S.T. Public Safety Dispatcher certificate. Must have successfully completed or be able to complete within one year of hire, the P.O.S.T. Communication Training Officer Course AND the P.O.S.T. Records Clerk Course.

Required Qualifications
  • Thorough knowledge of legal codes, restrictions, and requirements; procedures and techniques for receiving complaints and calls for service, and for dispatching and communicating with field units; information systems (CJIS, CLETS, OMV, DOJ, LEDS, NCIC, NLETS); public safety-related agencies and field units/personnel; agency rules and procedures; and equipment operating procedures.
  • Ability to present, describe and summarize information orally using clear, concise and appropriate language in an organized manner and to derive the correct meaning from various types of information received orally (e.g. giving and understanding instructions, directions, descriptions, explanations, etc.). This includes competency in applying job-specific vocal and listening techniques.
  • Thorough knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
  • Ability to effectively converse using police radio systems.
  • Working knowledge of public safety-related agencies and the respective communication protocols.
  • Demonstrated ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
  • Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
  • Ability to provide clear and concise verbal directions quickly and accurately.
  • Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
  • Thorough knowledge of record keeping laws and regulations for police departments.
  • Ability to provide lead work direction and train new staff.
  • Ability to handle multiple priorities and manage multiple situations while under duress.
  • Ability to analyze and address operational and procedural problems and recommend solutions.
  • Thorough knowledge of law enforcement and criminal history records security and maintenance, information release requirements and restrictions including Family Educational Rights and Privacy Act provisions, CLERY Act, Uniform Crime Reporting rules, and procedures.
  • Ability to present, describe and summarize information in written form using clear, concise and appropriate language in an organized and timely manner (e.g. writing descriptions, instructions, explanations, etc.); and to derive the correct meaning from written materials.
  • Ability to apply knowledge and logic to solve problems, make decisions, and set priorities (e.g. interpreting rules and procedures to determine the appropriate action to take in various situations). Ability to follow oral and written instructions and transfer information.
  • Ability to retain and recall important details, facts, and other information regarding recent events, descriptions, instructions, directions, etc.
  • Ability to both quickly and accurately compare and identify similarities and differences between pieces of information, and to combine and make sense of different pieces of information; the ability to concentrate on a task and not be distracted and to concentrate while performing a boring or monotonous tasks; and the ability to shift back and forth between two or more sources of information to perform two or more cognitive tasks at the same time.
  • Competency in performing learned manual tasks accurately, quickly, and often simultaneously with other jobs (e:g. operating a keyboard to record information received orally while visually monitoring a telephone console or video display; and operating a radio console and other related equipment while talking or listening). Hearing ability that meets or exceeds standards established by POST guidelines (PC 13510(b)).
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.
  • Ability to perform all job functions manually in the event of automated system failure, to address the time-critical nature of the essential job functions.
  • Bilateral dexterity sufficient to operate existing equipment and systems.

Preferred Qualifications
  • Completion of P.O.S.T. Communication Training Officer Course; Completion of P.O.S.T. Records Clerk Course.
  • Successful experience as a lead/senior police dispatcher, dispatch trainer, dispatch supervisor or equivalent position in a police/fire/public safety communications center.
  • Successful experience as a lead/senior police records clerk, records trainer, records supervisor, or equivalent position in a police/fire/public safety agency.
  • Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Compensation and Benefits:

Anticipated Hiring Range: $3,759 - $5,855 per month

Classification Salary Range: $3,759 - $6,803 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Schedule: The work requires the ability to work overtime, weekends, and holidays; rotating night, evening, and day shifts; non-standard (8, 10 and 12-hour) shifts and flexible, non-standard workweeks per departmental staffing rules. Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

This position classification has been defined as non-exempt and is subjected to overtime provisions of the Fair Labor Standards Act (FLSA).

The application deadline is April 7, 2023.

Conditions of Employment

Background Check

Selected candidates must successfully pass a pre employment background and fingerprinting check as well as a general medical examination, drug test, and hearing test. Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Physical Exam

Employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest .

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at jeanne.durr@csusb.edu


CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map