Service Desk Evening Coordinator (525270)

  • Cal State University (CSU) LA
  • Los Angeles, California
  • Mar 22, 2023
Full Time Public Health

Job Description


Job No: 525270; 03/21/2023

Service Desk Evening Coordinator
Library Services Specialist III
University Library

Salary Range : $3,775 - $6,960/Monthly

Work Schedule : Full-Time, Monday - Thursday, 11:30 a.m. to 10:30 p.m., Saturday, 9:30 a.m. to 6:30 p.m. and Sunday, 11:30 a.m. to 8:30 p.m.; scheduled hours will be adjusted to meet operational needs including late evenings and weekend hours; temporary position, ends on or before one year from the date of hire; may be extended; may become permanent; non-exempt classification.

Essential Functions : The John F. Kennedy Memorial Library at Cal State LA is a 317,000 square foot facility that welcomed more than 1.65 million visitors in the past year. The library maintains a physical collection of more than 700,000 items and has a total seating capacity of over 2,200. The Operations and User Experience/Services team within the library is comprised of 11 full-time staff who oversee circulation, reserves, collection maintenance, resource sharing, and facilities. Reporting to the Director of Operations & User Experience, the Library Service Desk Evening Coordinator will ensure that Service Desk operations during the evenings run smoothly, and library patrons receive high quality customer service. The incumbent will oversee the work of User Experience student assistants scheduled to work in the evenings, working closely with the Service Desk Coordinator to make sure student employees are properly trained and supported. The incumbent will suggest data-driven changes to streamline operations and help develop and document procedures, analyze and respond to patron inquiries and complaints, and provide excellent customer service. The incumbent will be responsible for the security and safety of all library users, collections, and equipment, closing and securing the library buildings throughout the week and possibly weekends, and identifying and responding to facilities issues as appropriate. The Library Service Desk Evening Coordinator will act as a member of the Operations and User Experience/Services team and performs other duties as assigned.

Required Qualifications & Experience : Incumbent must possess: four years of related library and/or clerical experience or an equivalent combination of experience and education; experience using circulation and fulfillment functions/modules in a Unified Library Management System (ULMS) and an understanding of library circulation operations, bibliographic and item records, and patron databases; proven experience resolving issues raised by customers and being responsible for providing a safe and secure environment for all customers; experience with standard office software (Microsoft Office and web applications) and equipment; demonstrated strong commitment to public services and improving the user experience; excellent analytical, organizational, problem solving, interpersonal, and communication skills; and the ability to balance competing priorities and improve workflows and work creatively and effectively both independently and as a member of the Operations and User Experience/Services team. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system wide policy can be found at and questions may be sent to .

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications : Bachelor’s degree from an accredited four-year college or university. Experience working in academic library. Experience working with the Alma ULMS and/or SpringShare library software. Supervisory/Lead experience.

Closing Date : Review of applications will begin on 4/4/2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678
Closing Date/Time: Open until filled

Job Address

Los Angeles, California 90032 United States View Map