Network Support Specialist

  • Rocklin, California
  • Mar 08, 2023
Full Time Information Technology and Communication Services
  • Salary: $37.33 Hourly USD

Job Description


Under direction, ensures continuous and efficient operation of District network and connected nodes; installation and maintenance all networking components and nodes; configuration of networked computer workstations and related equipment and software used in administrative and instructional lab environments; maintenance and monitoring of network security for all workstations and servers on the local area network; coordination of operation of instructional computer labs and classrooms; planning, designing, and maintaining complex systems and networks, including instructional delivery technologies; and serving as technical advisor to college and district staff. Performs a variety of tasks relative to assigned area of responsibility.

Need Help With Your Online Account?
  • Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
  • Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

Examples Of Functions and Tasks

REPRESENTATIVE DUTIES - The following duties are typical for this job classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Installs, configures, tests, upgrades, patches, and/or maintains all networking components and nodes including hardware and software for business, laboratory, and curriculum networks and workstations including servers, printers, networking devices, software, Windows and Mac computers, and other peripherals; ensures workstations are in compliance with current license and copyright laws.Installs and configures network users; sets up student accounts onto local networks; sets up related, dedicated servers to communicate on a network; configures user preferences on individual workstations including user and email profiles, special application requirements, printers, and peripheral configurations.Responds to computer system emergency situations such as service interruption, system failures, power outages, and damaged media and hardware; uses a range of troubleshooting techniques to resolve network hardware and operations problems; performs backup and recovery operations.Analyzes equipment problems using a variety of diagnostic and testing devices; troubleshoots and diagnoses complex network problems including network/internet access, email, and server connectivity; tests and resolves existing operating systems and work stations for potential viruses, spyware, adware, or other security problems.Participates in the administration of the District’s network servers, including VLANS, firewalls, switches, and routers; configures and corrects system parameters, directory structures, security, and software; tests existing systems for potential viruses and security problems; assigns and maintains network addresses; provides end level resolution to computer and network related issues.Interacts with vendors to coordinate hardware and software issues; serves as technical liaison to external vendors and specialists obtained by the District to provide support; orders and transports materials and equipment to onsite and offsite locations.Installs and configures all computer and network related upgrades and enhancements to increase productivity, compatibility, and efficiency; replaces and/or repairs faulty equipment including servers, computers, printers, networking devices, and other peripherals; coordinates and communicates system changes with technical staff and peers; performs installation for additions, moves, and changes to locations of District staff, lab computers, and related equipment.Researches and makes recommendations on available options for data transmission and network projects; participates with District department managers to estimate network system costs, timelines, alternatives, and special needs.Participates in the planning and design of data communications facilities and equipment for LAN/WAN network requirements regarding capacity, security, and performance; designs and configures hardware layouts for new or existing facilities in accordance with industry standards; facilitates and coordinates the installation and movement of District staff and lab computers and related equipment; determines locations for terminal closets, cable, conduit routing, and computers.Installs cables including CAT5e/6, fiber optics, conduits, wire molds, cable racks, and trays to meet ANSI/EIA/TIA industry standards for cabling and cable terminations.Makes cable connection on blocks, jacks, and terminals; makes cross connections, tag, and/or mark cable designation strips, blocks, and jacks; installs and sets data lines for instructional and/or other activities.Installs, configures and maintains television and IP-based video conferencing systems; operates data and image transmission devices, cameras, computer conferencing hardware, telecommunications devices and studio switchboards.Fabricates, installs, configures and supports a variety of closed circuit television equipment including video network components, cabling, transmission equipment, satellite down link and other instructional based delivery systems.Resolves technical problems prior to and during transmission/reception; troubleshoots, repairs and maintains electronic media equipment and systems; provides support for broadcast equipment users.Participates in coordinating project tasks and work sequences; monitors and prepares reports of project work-in-progress status; leads and participates in technical projects.Initiates and prepares purchase order requisitions for computer workstations and network equipment, parts, and software; submits completed documents for review and approval.Confers with contractors and outside service providers involved with data communications projects to ensure compliance with District specifications; reviews blueprints and schematics and evaluates adequacy of specified material and supplies. Generate request for quotation and request for proposal in order to provide the products and services that best meet the District’s interest.Documents all actions taken from start of problem through resolution of technical issues arising in work order tracking system; schedules and prioritizes work orders and trouble tickets assuring timely completion; reviews work order and trouble ticket resolutions for completeness and accuracy.Prepares technical specifications of requests for proposals; participates in determining technical aspects of projects, including resources and timeframes.Develops and maintains current documentation on network infrastructure, system blueprints and schematics, equipment installation procedures, and recycling of surplus computer assets; maintains an inventory of materials and supplies.Assists in developing the department budget; projects upcoming equipment purchases, repairs, and labor needs; assesses and evaluates proposed projects and upgrades.May train and provide work direction to assigned student workers and temporary help as assigned.Performs related duties as required.
Minimum Qualifications

Education and Experience Guidelines: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
  • Education/Training: Two years of college with major course work in computer science or a related field.
  • Experience: Four years experience in network support, personal computer technical support, and server administration. Industry certifications may substitute for some experience.
  • License or Certificate: Possession of a valid California driver’s license.

QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
  • The structure and function of multi-platform computer operating systems, hardware, networking systems, and related peripherals.
  • Personal computer operations, including the relationship and usage of various input and output components.
  • Administrative/Business related software and instructional software.
  • Data communication protocols.
  • Processes and procedures for setting up new equipment, troubleshooting and performing routine maintenance.
  • Personal computer-based local area networks, network operations, connectivity between servers, and integration of data and telecommunications.
  • Physical elements of the network including cabling and connections, routing, and switching.
  • Communication skills to conduct individual instruction and technical assistance on the use and application of business and education, internet, utility, and connectivity software.
  • Sufficient writing skill to document technical procedures, RFQ (Request for Quote), RFP (Request for Proposal),

Ability to:
  • Troubleshoot and resolve a wide range of complex hardware, software, and network issues.
  • Install, configure, and troubleshoot networked computer workstations, systems, and programs used by the College in both instruction and administrative areas.
  • Install and configure computer components.
  • Properly evaluate, design, plan and perform network cable plant installation from conception to completion.
  • Fabricate and connect interface cables and connections between computers.
  • Analyze data, evaluate the needs of users and develop solutions.
  • Prioritize and organize work to meet deadlines and timetables.
  • Read, interpret and apply complex technical information including equipment blueprints and schematics.
  • Oversee student and other help assigned to instructional laboratories.
  • Conduct group and individual instruction.
  • Provide team leadership and direction as well as prioritize and coordinate activities while exercising independent judgment and personal initiative.
  • Adapt to changing technologies and learn functionality of new equipment and systems.
  • Work independently in the absence of supervision.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
  • Environment: Work is performed primarily in a standard office setting.
  • Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
  • Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
  • Hearing: Hear in the normal audio range with or without correction.

Supplemental Information

  • One of Aspen Institute’s Top 150 Community Colleges in the nation
  • The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
  • Public Employee’s Retirement System (PERS)
  • 17 paid holidays (including extended time off during the winter break)
  • 12 accrued paid vacation days per year (vacation accrual increases over time)
  • Competitive benefits package
  • Flexible work schedules may be available
  • Currently during summers, some employee groups participate in 4x10 schedules

Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 16,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 16,500 students per term, where approximately: 24% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American, 2% are Filipino, 6% are Asian-American, 7% are multiracial and 55% are White.

The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.

Need Help With Your Online Account?
  • Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
  • Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

Helpful Tip:

Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.

Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).

Please see the Sierra College website for additional helpful tips and tools for prospective applicants .

Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews).

Terms and Conditions of Employment:

Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department.

*Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.


Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.

Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at .

Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.

If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.

TTY/VCO/HCO to Voice

English 1-800-735-2929

Spanish 1-800-855-3000

Voice to TTY/VCO/HCO

English 1-800-735-2922

Spanish 1-800-855-3000

From or to Speech-to- Speech

English & Spanish 1-800-854-7784

Sierra Community College offers benefit packages to full-time employees including: family coverage health, dental and vision insurance, Public Employee's Retirement System (PERS) OR State Teachers Retirement System (STRS) retirement, income protection, life insurance, sick leave, vacation, and holidays as provided according to District policy.

Closing Date/Time: 4/10/2023 11:59 PM Pacific

Job Address

Rocklin, California United States View Map